On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Admin staff haven't fixed the issue with my website yet, after an awful lot of attemps to ask them to fix it for me.
You have moved from the best to below the worst hosting provider ever. Every week I have to restore my website from a manual backup and your support team are clueless as to what the problem is. They are never able to resolve any of my issues. Your system has gone from great to below terrible.
A total Novice here. Dashboard can be a little bit more intuitive for novice users. However it is very easy to use once you get some experience.
Everything is going well. It's just taking longer than ai anticipated.
Bit difficult for the 40 years mother :) but great otherwise
I wish there a guide on the screen that guides me through the customize and edits. I am a super beginner. Just a suggestion.
Delay not good customer service reply time is too much
Experienced not good regarding commitment.
Advertising site security upsell like youtube asking you every time you log in if you want to upgrade to youtube premium. Also, it doesn't look like you can even cancel that upgrade, once triggered... except by technical support
Managing Word Press on this platform is not as easy as my previous platform.
We're from Vietnam and we cannot access bluehost.com unless we have to use VPN.
User interface is so hard to use. Cannot access Cpanel directly, we have to use CPanel through WHM.
We've been your customer for more than 10 years and we're so disapointed.
Had a bit of confusion at renewal time as it coincided with a significant update to how Bluehost worked. Managed to get the problems worked out with assistance from Bluehost and am adapting nicely to the upgrade.
I had an appt for someone to call me and help me set it up and they never called. I am going to attempt it by myself
Usually tech support is pretty good & answers calls promptly. However, on 2/16/24, Ryan said i had forggotten to do one thing with site migration from AWS to Bluehost & it would fix it and he would get back to me. I never got a follow up from him. I ended calling back in the afternoon and got answers from Michelle.
For years I had no problem. Then I found out I was being charged to back up, but it wasn't backing anything up. It also became impossible getting into my account. I would have to keep changing the password. I can no longer check it on my phone. I also found out I was charged for a domain name i didn't want. I have taken my website down and will no longer use or recommend Bluehost.
I cannot stand the bell noise your website makes.
I don't believe your advertised speed are what they say they are
I log on and immediately feel that the company aren't satisfied with my business, and only want to take/make more money.
Am losing faith in over marketed hosting companies.
You changed my account login and locked me out of my account for two weeks. You never told me about it. I host many websites for my clients on your platform and pay you a lot of money. This is unacceptable.
Can ever figure out how to get a new domain setup so the page works. This new layout is harder to navigate than the old Cpanel
You changed the terms and account without telling me... I had unlimited websites but now you reduced everything to 3 sites
It is not as user friendly as I had hoped? I'm going to try the tech support again. The first woman to which I spoke was helpful getting me started.
I have been waiting for over 6 weeks on 4 outstanding tickets that continue to be ignored.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Web Hosting Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members