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Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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My hosting package got clogged with Malware, it will cost me close to $2500 to clean it up according to you, so taking these sites off somewhere else.
Can't fix my domain issue for more than 2 months now, terrible service
My once upon a time account representative Kristen (7/26/23) quit returning my calls
Not user friendly. Can't figure out how to use this platform or why it's relevant to my word press and also word press is a mess
Blue Host is hell bent on collecting money while not providing the services promised. My website had been nonfunctional for most of the time I've been paying for their services, They created so many problems on the back end that should never have been an issue in the first place. Even getting my social media accounts suspended because the website was faulty. Costing me thousands in unusable print materials. The chat support is a joke where they try their best to make you wait as long as possible. For two weeks they gave me the run around saying they fixed something when they didn't, then telling me it takes 24 to 48 hours to see the results. They told me this 3 times just to get me off the chat without fixing the issue. When I finally got a competent employee he fixed the issue in 4 minutes. If the professional on the chat doesn't know something let me know and find me someone who does, don't waste my time because you are afraid someone will find out you cannot do your job.
Multiple days to correct a SSL problems. Still not resolved.
I have a problem and I sent the problem to the support team and the processing department more than once, but it was not resolved
My account never loads anymore, specifically the hosting and website tabs. It's becoming very frustrating. It will work (slowly) one day and the next not at all.
Customer service responds 4-5 minutes, between each response
An hour later, he ends the conversation to no avail
This did not happen First time, as I have been dealing with them for years.
Creating a website through Wordpress is a nightmare. No additional help being provided to sort out the glitches. The annual plan is of no use since I am unable to utilize any of the website features.
Customer service could be better educated on the technical side of things.
Trying to figure out e-mail has not yet been intuitive
Waiting in a chat...estimated time "less than a minute" been waiting for several minutes...would like a realistic wait time
I just need to change my payment method but there are 11 accounts NOT just 1 to change...HELP!
6-digit pin, no repeats, no sequential. Give me a break.
Your dashboard and checkout arer both buggy, and your customer service is terrible. They have wasted hours of my time recently
So far it is not bad, sometimes i do not understand certain things but support is ready to help.
Bluehost is, by far, the absolute worst company I have ever had the displeasure of dealing with. The customer support is non-existent, and the technical support is incompetent and rude. I would leave this company in an instant if I could get my money back. At this point, I am working on legal action with my attorney because this is beyond bad.
I've been hosting with Bluehost for 5 years, the customer service is always amazing. However, at times the interface can be slow and unresponsive
I called yesterday and the customer service rep told me I would receive an email with answers in a half hour. Next day, and I've still heard nothing and my website is still down.
I really appreciate all of the support the IT team has been able to provide for me, being a website owner with little tech experience it has been invaluable.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members