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Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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Some points offered at initial purchase were not true. Such as the ability to increase disk space. For this it has been necessary to increase the entire contracted plan. Other providers have that option.
Good day
My issues...
1. a telephone call authentication... hate it... its 1985 tech... can i please disable additional athentication... nothing i have is that valuable... those that do... may.
Lot of times I have an issue logging in with the authorization number but it's been working for the last week not sure what was different
I don't like the two extra steps I have to initiate when I log it and want simply to go to the control panel for our domains. I am referring to the chat window that automatically pops up and the advertisement for something (I don't even pay enough attention to it to know for what) that I have to click on a No, thanks link to dismiss.
I have to say no thanks to an ad every time I log in. The only reason I log in is to go to the cpanel which is not an option in the navigation so I have to click on hosting then scroll all the way to the bottom of the page to be able to access the cpanel. I've contacted support to provide a CPanel link in the navigation but there has been no changes
Customer service has been helpful when I've needed issues resolved. Host servers have been performing pretty well since I've been using Bluehost (Aug 2023)
Took too much of my personal time to resolve issue. Once I initially identified the issue why did it take some many calls and so many hours for you to fix. I have NO problem that you took so long to fix just that I had to spend so much time to get you to start to resolve the issue. Too much stress
Its been over a month trying to get emails work and people keep telling me it works. This is the worst hosting ever
No two factor authentication and password length in adequate. Will begin to migrate away from BlueHost because security is too weak.
Your customer service is pathetic, reaching your corporate office to address any issues is not existent and no one responds to emails either. The CSR's in the overseas call center constantly lie about issues that the client know exist. Changing to another provider.
This interface seems clunky and not user friendly. I need to take so many steps just to get to email.
My rating is part my lack of expertise. I'm finding it difficult to manipulate simple things like the alignment of my logo. But I'll figure it out. I believe this is a somewhat complex system, but may be totally doable. I'm finding it a little difficult to find help as well.
But again, I think that may be more on me that the platform itself.
You keep changing how the system works with no notification. I'm very frustrated and ready to change providers.
I click on a "chat" button and end up doing multiple choice from menus that do not address my issue. When I click on a chat button I want to be talking with a human being soon. This is on top of it now being difficult to even find the Cpanel interface, and that fact that my website got broken last night by something apparently on your end.
When I login I get the spinning circle that never goes away. I can never load my websites, cPanel, Domains, or Hosting. Nothing ever loads
Within the last year, the service I've received from product support has been very helpful!
The service is very bad, how is it possible that they charge me for creating subdomains, the worst hosting on the planet.
The new layout is difficult to use. I'm trying to find my billing history for last year and cannot
I am not happy with how long it takes to load up my website. Your support team needs a lot of work for me to continue using bluehost. Just being honest here.
Extremely slow to get domains up and going. The dashboard has been very glitchy and sometimes won't load. I've been told several times my tech issues are resolved, but they are not.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members