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Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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Automated chat boxes aren't ready for prime time. They lead to very frustrating interactions. Your ceaseless advertising is annoying. The login page requires 3 clicks to get to cpannel instead of 1. The rest has been great
Hard to add domain to my existing account. Bluehost keeps assigning web hosting to things I don't want to be hosted.
Just log me into the cp and stop with the advertising
Have had an SSL certificate issue for two days with multiple support agents with NO RESOLUTION. Some for as long as 4 hours!
The user interface could be less confusing for non-technical people like me.
Need more tutorials as I am a new user and need to improve my market presence
The new UI and pricing are simply horrible, bluehost use to be good but now everything is downgraded and overprices
A lot of problems lately with bluehost, filezilla connection, site web down...
It is so hard to get into log in and the dashboard I poorly designed,
Downtime, server issues and lack of personalised assistance and attention. Very high renewal prices.
Customer service all but unreachable. I've been dealing with this for days
Two of my websites were down for almost 2 weeks; nobody knew why nor seemed to follow-up with me about status. Bluehost did not respond when I asked for compensation for loss of web time which resulted in lost of business.
Everything was great until my site disappeared. Customer service was able to restore it, but at first I could not edit the pages, and once I could edit them, I realized all my buttons and links had disappeared. Thank goodness it is a small site
Experience is great with very good customer service
Still a little confusing but I am getting the hang of it.
Email seems to be down frequently. Problems with the email server?
I have been in contact many times recently to get website backups working. Last time I was assured the problem was fixed. I still cannot see backups or initiated a backup without an error message. Not happy.
I wish the whole experience was more counter-intuitive.
Getting to grips with it, but not the easiest or most intuitive.
Bluehost has been dependable and easy to manage. I appreciate informing when my account will be charged for renewal BEFORE charging my card. This lets me know the company is thinking about the customer.
I renewed everything for the site and yet my layout is now changed and missing images etc since the renewal. So essentially I paid and then come to find out that my site now looks awful. And when I called support the only thing they told me is I have to set up a meeting with the Design TEAM. I have done this before and there was no trouble shoot offered, the only thing I was offered was to pay a few grand or more to work with the design team. That is complete manipulation and a total waste of my money, so much so I'm about to transfer everything to a new site host. Way to provide awful customer care for long term customers!
HORRIBLE customer service! Representatives do not listen, they read from a script. I have been trying to escalate an issue for 3 days!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members