On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was unable to edit my website and it took over 2 hours to fix the problem - and that was after a help desk person told me I didn't have a website with Bluehost. I provided her with my order confirmation and she finally dug deep enough to help me. Very frustrating.
I do not have the options under domains I need to completely launch my website
Your front line support people lack knowledge on configuring a renewed SSL certificate. Two chats and escalated support number, and nothing has changed.
Long time to get the sites working. Months of downtime. Online chat has been helpful, but still not worth the price so far.
Every time I try to do a new action, I have to search for a video online to help me.
Since the recent transitions from last year's portal to the new portal there are many background post changes that directly affected the account. There is no billing history that can be looked up. No proof of transactions that were forced into the account. The new server migration is a shared server that was infected with malicious code that spread through all my sites that I host. Even though I have both site lock and site guard.
- I want to do things myself without contacting customer service like adding TXT records etc. Some features are disabled on Cpanel.
- Customer service chat assistants should reply faster.
- You should offer better pricing.
Since you changed your format I find it very difficult to get in to edit my site.
Wordpress too hard to understand, there's got to be better training within Bluehost to help new users create their websites as opposed to putting them in touch with vendors that are going to charge them money for this
When pin the page, it keeps timing out and I have to log in all over again
Its great, Great and very active customer support via the chat. Polite and ready to help as soon as possible
Customer service can be hard to reach sometimes and sometimes they don't reach out. But the services offered are great.
I've found the whole Bluehost experience to be negative so far. I was attracted by the "WordPress made easy" claim, but it hasn't been easy at all. My WordPress blog was easier to manage when I had my blog hosted by WordPress, so I'm regretting purchasing 3 years of hosting with Bluehost. Customer support isn't very supportive either.
My Plan comes with the free Cloudfare plan and integration. But all this time it wasn't configured and even when I asked the team since this is your fault so I need free plan for next 6 months as compensation but no satisfied action is taken by customer service team. Now when new subdomain is created the ssl should be configured, one of domain is without SSL and I asked the customer service team to resolve and they said after 48hr its done and nothing is made. Sometimes I get tired of checking and chasing the customer service team.
The audacity of your CSRs trying to hard sell me into site lock when I called to have a PhP issue fixed and they found a virus.
Poor support, very quick to respond but not having knowledge
I have not been able to access my emails for my non-profit organization for over two week.
Sites continually going down. Have had to call in 10+ times in 3 days
Maybe I am on a new box with nobody else - but this site is super fast!
Tech support is horrible in communication. There's delays in chat, I also got roped into products I didn't need. I feel I wasted about $3500 in total. But it is what it is and until I can grow as a company I'm kind of stuck.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Web Hosting Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members