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Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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The wheel just spins when I go to "Websites" on my account page. It's been that way for two weeks on two different accounts. I don't have 45 minutes to wait for "Chat" that doesn't read what I posted and asks me the same questions multiple times. Might be time to move back to GoDaddy...
I was charged for plan upgrade more than regular price... I didn't get satisfying explanation from support yet...
Very poor service delivery in the past few months. Website/ server outages are very common. Extremely poor and unknowledgeable customer support. After years of deteriorating service delivery at growing rates, I am considering moving to another service provider
I am tires of jumping through hoops telling that I don't want add ons every single time that I log in
You service is horrible. Your support people leave in the middle of a conversation and disappear for 5 minutes.
Initial transition to the new dashboard was very painful, its getting more stable now.
Setup the wrong email id and there is no way to rename it or delete it. Struggling with the chat representative
They stole money from my account after requesting a cancelation. They actually caused me to miss 3 days work, ended up on the phone on hold with my bank and trying to repeatedly call them to cancel. As a write this I'm on hold for 40 minutes hopefully finally going to cancel LOL. I WISH BLUEHOST HAD AN OFFICE IN MY CITY OR I COULD PAY A VISIT TO THE OWNER!
Every thing is well except end conversation after 60 seconds after waiting more than 15 minutes this is not fair.
I am very unhappy with your company! If I didn't have everything with my company with you guys I would choose another company. I am looking for another company to do business with
Too many offers of what appear to be duplicate services and too little guidance re: how to put them together in the most economical manner.
Unable to get Email for one account to work properly...
Creating ticket
I am so unsatisfied I do not even know where to start
Still adjusting to the new layout. Kind of preferred the old advanced format, but dealing.
YOU DID NOT MAKE IT CLEAR THAT YOU WOULD POST MY email address and phone number for the world to see. I have had crap phone calls and emails that have completelyu compromised my work time. SHAME ON YOU!
The UI is not quick to load and some times feels unresponsive, load time is also high. Keep up the great work
I have been having a lot of troubles many features are functioning. My website was crushed or all of dusden none of my information was available. I did not have a good experience at all.
Not thrilled with the new look and feel of the interface and downright upset that my past billing or any billing info is not available any longer. PLESAE bring that back! Pretty unacceptable.
I was locked out of my account for an unknown reason and your support team cannot or will not tell me why!
Many years ago I somehow ended up setting up two different sites under the same log in name but with different passwords. This worked very well. Then because of personal time constraints I didn't tend to the sites. Recently when getting back to working on them I can't access the second. When renewing I was informed that I could put both sites on one account, just pay an additional fee and the one could be added to the other. I was offered for the two sites to be merged professionally and accepted and paid that amount. They told me I needed the log in info for the site that was to be merged with the other. I informed them this was the issue I was currently dealing with and can't give that information as the system wasn't accepting it. They asked for information to prove my ownership which I provided. Since that point I am caught in an unending loop of calling and emailing without any progress. It's an unending request for log in information I can't provide, for requests for information I've already sent, to not being provided with a way to resubmit necessary information, to multiple episodes of escalation which all end back at the same place. It's a very frustrating proposition and almost at the point of abandoning everything because an organization doesn't have the ability to communicate between its departments.
You've totally ruined how easy it used to be to login to my accounts, this new site just sucks!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members