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Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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Your service has gone down bill. Been customer for over 17 years, thinking about leaving. Emails don't work all of the time on random domains.
I have problems with email that nobody can help to fix.
Those of us who are old clients should have a benefit and not high costs both in domains and in the hosting itself.
I'd give 0 stars if I could. I've been talking to support for over 4 hours. No one can help, they are all poor listeners and poor communicators. My website is down. The communication is SLOW and poor. And they make crappy mistakes (the phone support was over an hour and SHE STILL SUBMITTED the wrong domain to the Escalated Support for goodness sakes!).
Cant figure out anything, and my website keeps going down. Can someone please help?
I have my sites down for about 5 to 6 days and no one can gibe me support
It is impossible to get issues fixed. Will be leaving as soon as we get the time. The emails from cPanel are being identified as spam because of bluehost. Their DNS is a mess.
More than 1 month from registration but cannot access the website. Paying fees for nothing
Due to system defects, I am unable to secure my Bluehost account (cannot set a PIN, cannot change the email address associated with my account, cannot change my long password). Seeing how the price for this service has gone up significantly in recent years, I am not sure what I am paying for.
WP hosting seems not as reliable but general support is great.
Response times are way too slow for chat - I've waited sometimes 10 minutes between responses when I supposedly chatting with a tech support agent
The tools to set up a site are not up to where GoDaddy, where I had an ecommerce site for my wife before, were and I'm not trying to do anything as complex as that.
The templates are basically all the same except for colors and you don't really give any suggestions or options, or steps, on how to get and use more except for pointing at the Wordpress site.
Support takes very long and has lack of knowledge to resolve advanced issues.
I have been a customer for over 15 years, and the customer service level from my past experience in the past few month has been most disappointing. No issue is resolved, tickets are created and no fallow up is provided. I really miss the Bluehost quality of service that existed just a few years ago.
Good tech support, and minimal down time. Little hacks to site
I cannot use my site since 3-4 months ago, due to a security problem that needed a USD 400 investment to solve with "expert" advice.
This is really confusing you have two different areas for cPanel email...I have to go through way too many steps to get to the area where I can blacklist offending emails. Why can't you simplify this?
Great service but can be confusing and a bit frustrating for a first time website owner and creator
I was on the phone earlier today to ask that the secure certificate be renewed (we already paid for renewal). The guy could not figure out what it was. Then he said he had, and that out website would be up in about half hour. 7 hours later... no. I also did the online chat, and was told some plugin was the problem. Someone in my organization took a look and said the issue is the un-renewed secure certificate. I need it renewed!
I called today and after almost 2 hours on hold, never got a satisfactory solution. Never heard from anyone, my domain still not back up
Customer service is terrible and finding things on your website is super hard
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members