Overview
Bluehost has a rating of 3.5 stars from 21,510 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Bluehost most frequently mention customer service, many times and easy access. Bluehost ranks 1st among Web Hosting sites.
This is the worst company for support ever. It used to be great, call and get a resolution now it is unlikely you will ever get a solution without more than 5 calls
I want my little slice of the internet, especially to make money every month so i can quit my day job, but i need mt niche and im not sure enough to move forward.
Logging on to make changes to my web site is impossible! I always have to go through bluehost and figure out the back way in. Very frustrating! I also can no longer find Cpanel...
When the switchover happened on november 1st for my hosting plan from unlimited to throttled it messed all my sites up and I have had issues ever since.
We have been trying for months to get your billing department to wave the US sales tax without success. We filled the form, gave out Australian tax file number but no avail
My account has been unfairly canceled twice and I was charged $75 fees to recover what should never have been taken from me. I am still with Bluehost because I managed to get those charges refunded, but the suffering was not healed and this has never happened to me with any other company (I also work with Godaddy and DigitalOcean)
Site setup has been a little harder than expected. I'm semi-technical. Was hoping the templates would be easier to manipulate. Email setup was decent.
The speed of the site is unfortunately slow. The customer representative was interested, but this problem still persists. Therefore, I am not very satisfied.
Very knowledgeable and friendly representatives! I was grateful that he taught me about the different services and resources that blue host has to offer.
The first time it mandated I select if I want the privacy or not before I could continue I was a bit annoyed but selected NO Thanks, and now, after what feels like an entire year, it STILL asks me EVERY SINGLE time I login whether I want that product and that is annoying as hell.
Subdomains and A Records sometimes do not update when changing ip addresses. Support does can not fix them. Will be leaving bluehost after decades of use through clients and myself.
Everything I needed was handled by the person I talked to- password reset, site access. Good communication, helpful service.
Extremely slow to get domains up and going. The dashboard has been very glitchy and sometimes won't load. I've been told several times my tech issues are resolved, but they are not.
Customer support has been very bad lately. One guy did go out of his way to help my but if you look at my emails, chats and calls you will see it has been bad.
I've changed nothing and my website has completely disappeared. Tech support can take days, and I know this because I've had to contact them multiplle times.
Service offered isn't as good as expected. Mostly because the Bluehost services are sllow and often malfunctional. The personal website was as well expected to be faster to load than it is. Customer service is fine but sometimes they seam to be on a hurry and are missing proactivity to find the deeper issue/solution.
Called customer service last week to inquire about WonderStart. Did you know most of your CS representatives don't even know what WONDERSTART or WONDERSUITE is? Yet you're promoting it on your web landing page!
The import plugin from Wordpress was terrible and broke my site. Better to just retire that if you're not going to provide amazing support for it. Otherwise I love Bluehost so far. <3
Today the helper was excellent, howver I tried to get help with this issue two days ago with no success and chat person said they had to sign out before things were settled.
I've experienced nothing but excellent customer service in setting up our account. I researched several companies for my hosting needs and am so pleased I decided to go with Bluehost.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members