Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
We had a billing issue. It was resolved quickly and without hesitation or excuses.
There is always somebody available at blue host to help you if you have a problem. This was very important to me when I ran my business with photo viewing and shopping cart etc. we also ran a vacation rental with all information and booking contracts on our web site and because Blue Host we had virtually zero downtime. Today I am retired and have less needs, but stay with Blue Host as they offer all the things I will ever need.
I called to cancel my subscription because I don't need it anymore. She offered singing to keep the product which was not applicable to me and so it was canceled.
I was needing to renew my bluehost website hosting quite urgently. I had forgotten my password and was having trouble resetting it.
The person I spoke to on the chat console was very helpful and resolved my issue.
Needed to change email and get back in - I did think that I had already done this last year so I'm not sure why it reverted to old email
I have enjoyed ease of operation, over many years. Thank you.
The tech support person knew exactly what to do to help me. Great!
Todo bien, me parece una herramienta sencilla, pero robusta y segura
Changed payment method. No problems. I dislike being forced to write a publishable comment. Please desist.
I spoke to humans. That was nice and helpful. Took 2 calls but they emailed me with problem plugins.
Had trouble logging on to my site and the person assisting me stayed with me until I was able to access my account and dashboard.
It took four sessions with the chat room hosts to finally resolve my issue. The last person I worked with was finally able to fix the problem.
My web manager says Bluehost is ok. Now I need to get involved as I can no longer pay him. Please provide real people to at least guide the Lyman's ignorance
My customer service rep. Was very helpful. He took time to understand my problem because I was having trouble describing to him what was going on. He respectfully asked clarifying questions and was very patient until he figured out what I was trying to say. He assured me that we'd get the problem resolved and then walked me through the process successfully!
Incredibly helpful and kind. Made things very easy to understand.
Answer: NO - please do not go with Bluehost, it will save you a lot of hassle. They have the worst customer service and take your accounts offline just so you upgrade for more money even though the thresholds were not met. This means they are just running a scam by taking your websites offline and then offering the solution to get them back online by paying more money to them. My websites were down for 6 days and I've lost hundreds of dollars in income, have to pay my developers for all the work they did and NONE of it will be refunded by Bluehost. I migrated everything away from them and they do not even want to refund my sign-up costs. It is a total scam run but incapable and money-grabbing people whereas the CEO of Endurance group Jeff Fox made $10.000.000 in 2019 alone and the CEO of Bluehost Suhaib Zaheer $2.300.000. Be aware you do not get scammed by them, I've warned you. They are an evil company run by people with zero morals. I am going to report their theft to the FTC, BBB, and law enforcement. I will not go down without a fight and they will regret stealing from me and other affiliates as their reputation sinks in the toilet.