Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
I'm loving the services for website and email which is more faster
A representative guided me through the process and made corrections on the Bluehost side to enable me to get reconnected properly. This was after changing my ISP, which caused a few issues.
The Free Website Guys are really free. Sven Nilsen did an awesome job and is genuinely a nice guy. They built the website in a step-by-step process and sent me videos with instructions for certain steps. They even show you how to make changes after the site is completed. I liked them so much that I even recommended them to someone I know. Great job!
Thank you for being responsive. Thank you for being skilled. Thank you for making it happen and doing it fast.
When I communicated my instructions they were received and interpreted to my essence and overall business brand at the highest level. My website is built with care and from listening intently to my requests. The results are amazing and Stunning.
Even though I started the Support call without being able to fully articulate my problem, the representative from Bluehost was very patient and understanding. He kept helping me work through the problem over an extended period of time On the same call. And was always polite and friendly. We finally did resolve the problem for which I was very grateful.!
Bluehost is easy to use and whenever I have had a problem, customer service has quickly helped me solve it.
Thank you Blue Host Customer Service.
Prompt and knowledgeable customer care.
The person was patent and persistent until my problem was solved.
Scam like business; "hit and run " businesses; they have a link with other "tool web site" that don't exist.
Bought theirs "services " and I give up using after 30 min!
Asked for money back … "run Forest, run " like business.
There is no one zero star options
Now all "on line" business are scam like "business", that's way is cheap to have a VPN.
The agent was knowledgeable and helpful. All questions were answered and the problem was fixed immediately.
Very clear steps for Closing a domain. This provides a good reputation.
Hi, I had a problem with a subdomain because of a DNS issue and it took more than two weeks to fix it, it was important for the company and we pay a lot per year compared to other hosting services. The truth is that we are very disappointed with the resolution of the online agents. At least they are friendly, but it's no use if you need a lot of interactions to solve a "minor" problem.
In the end it was solved because I made another subdomain from scratch and contacted you again.
I used to be able to log in to my Bluehost account with my email address and password. Now I need to use some random string of letters that I had to save to a text file. The change is annoying. It was not the CSRs fault. That person was able to help me log in at least.
Finally after 8 months of %ell, a rep knew what he was doing and hopefully solved the issues with knowledge, grace & kindness! Overall, this company's tech problems and poor customer service are a very real problem.
Great thanks
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I am not an experience person on sites, so I was exploring the different areas and prices
Overall it was quick and the advisor was very knowledgeable and had a lot of empathy which is good thing, i mainly wanted to get in contact as I didn't want to renew my website anymore due to financial reasons at home with the cost of living in the UK at this time.
Loved it it was a great experience. Easy and understandable
Answer: NO - please do not go with Bluehost, it will save you a lot of hassle. They have the worst customer service and take your accounts offline just so you upgrade for more money even though the thresholds were not met. This means they are just running a scam by taking your websites offline and then offering the solution to get them back online by paying more money to them. My websites were down for 6 days and I've lost hundreds of dollars in income, have to pay my developers for all the work they did and NONE of it will be refunded by Bluehost. I migrated everything away from them and they do not even want to refund my sign-up costs. It is a total scam run but incapable and money-grabbing people whereas the CEO of Endurance group Jeff Fox made $10.000.000 in 2019 alone and the CEO of Bluehost Suhaib Zaheer $2.300.000. Be aware you do not get scammed by them, I've warned you. They are an evil company run by people with zero morals. I am going to report their theft to the FTC, BBB, and law enforcement. I will not go down without a fight and they will regret stealing from me and other affiliates as their reputation sinks in the toilet.