Bluehost

Prices are great. Interface is easy enough to navigate. The convenience of being able to use WordPress seamlessly with Bluehost was the major thing I needed, but there too many error messages/bugs. Often when I save or update anything it takes 24 hours to look at my current changes and I am bombarded with upgrade and add-on offers.

I wanted a domain for my website and end up analyzing a number of different hosting providers but I think bluehost is better than others with respect to ease of use and reliability. Unfortunately they do have a higher prices which I would want their team to revise as other competitors are cheaper. Beside this affordability factor, it is the best option.

1) When I log in, why is the first thing I see an advertisement for another service? Every time? Is this an advertisement site? Quit that!

2) I had all my services set to NOT auto-renew. Deliberately. (See previous case files, if you want to know more, as to why.)
Yet clicking on the "Log In" link in an email you sent me advertising auto-renew seems to suddenly, "magically" have set that service back to auto-renew! Why? (No, I did *not* click the "Enable auto-renew" link in that email, just the "Log In" link.)

You are force-feeding me payments and services. I do not like that.

My website went blank and disappeared. I have tried multiple times to reach someone. I spent TWO HOURS two separate times on a chat with 5-30 minutes between them asking questions. They said they sent an email with instructions, it never came. Today, I have been on hold for over an hour and have STILL not talked to anyone. Their so-called customer service is not service at all. My business is currently down because they can't be bothered to actually help me. Their agents do not know what they are doing and seem to be trying to help multiple people at the same time. I've been happy with bluehost up until now but I have never had a problem. If you can't get help when you need it, your website is useless. Mine is currently gone. Based on this experience, I may be changing hosting sites very soon.

I am switching all our domains and services to another company. We have been without e-mail sending abilities for over two weeks and you have blamed everyone but yourselves and everyone, our ISP service provider, Microsoft themselves and an independent tech company said it is you that are having the problem. You folks have either been dishonest with us or just have incompetent staff.

Great hosting site. Highly recommended.

I'm a pretty experienced geek. So when I call for assistance I'm never happy to get connected to an ESL person named "Justin" with an Indian accent and who only knows how to read a script. That won't happen to you at bluehost.

Bluehost is reasonably priced with acceptable performance on their shared-hosting plans. They don't spam me 4 times a week with sales promotions either.

If you're looking for 'nix-based hosting, particularly with drupal. Just go to their site and sign up.

I had a very difficult time communicating with the Chat representative. I didn't feel like the person understood what I was requesting and I also don't think I received accurate information. However, when I called on the phone, the rep understood and quickly took care of my problem. From now on, I will ony use the phone contact if I need help.

A little difficult to navigate. I feel like I am missing so many features just because I'm not the most computer literate. For instance, right before I publish there is a section that tells me how many errors are found. Well, I can't figure out how to see those errors so that I can fix them. Also, pluggins have almost completely shut me down more than once and I've had to call customer service just to be able to use the site again. And while customer service has always been helpful, it's a long process to make the call or to chat and get help. Logging in takes a long time also. It just is not very user friendly if you ask me.

Unfortunately, it took me 3 days to purchase my plan. For whatever reason, the system wouldn't let me use Chrome. Luckily, the support person on the phone suggested I try a different browser. It worked, which is great -- but that was not a good sign from the start. I'm hoping just unlucky and not indicative of tech challenges to come.

The agent was helpful but this dispute occurred year after year. I was assured every year for the past few years that a note has been made on our lorinet.info profile that the domain name annual renewal will be at no cost to us yet we kept getting billed then charged.