Bluedolphin

They promise delivery and then don't deliver... customer service says they're sorry. But the truth is they seem powerless to make things happen. Just an extremely frustrating experience dealing with this "company"

If I could rate less than 1 star, I would. I ordered a magazine for a Christmas present. Now, in late May, it still has not been received. They took my $$$ and offered excuse after excuse: MAD Magazine changed publishers, they changed printers, they only publish quarterly and u missed the previous quarter, etc... Don't even bother to give them ur information.

Run away or lose money! Never received a thing. Sent cancellation. Again, I haven't heard a thing.
If it sounds too good to be true, its a scam.

I purchased Groupon for blue dolphin magazine
Completed order and picked my magazines
After 5 weeks I received my fist copy just to realize they sent you old issues
It was from past month.
And it happened again with my other magazines as well.
Horrible

I ordered a subscription for my son for Christmas 2020. Put the order in early November. I contacted them in January and then again in March both times they told me that it takes a while for the publisher to get the magazines out. Here I am, nine months later with no magazines. While the subscription fee was minimal, I have nothing to show for it. Easier to let them keep a few bucks and never do business with them again than to aggravate myself trying to work with their customer support. What a scam they have going!

Ordered two magazines with the $2 each offer. Never received any magazines. Luckily I canceled before auto-renewal, but the $4 I paid is not refundable. Now I have to make sure that they dont go ahead and charge me the renewal fee anyway.
Nice scam they got going, huh? Get a few $$$ from people for a deal on magazines and then give zero magazines and keep the $$$. Oh well, live and learn!

Purchased magazine subscription thru Groupon ( 3 magazines for 12 issues each) I only received 1 magazine. After months waiting I contacted customer service many times and still no response. This entire thing is a SCAM. I cancelled all 3 magazines thru website, but it better not Auto- renew and charge my credit card or I will go to the BBB

Very bad company that has different rules for different offers, then when customer service is contacted they claim you didn't follow the rules. I ordered two magazines and one you had to email in order to cancel so it wouldn't renew at full price, the other you could go on the site to cancel. The first they allowed the subscription to run after I emailed cancellation to the end of the term, the second through the site they didn't. I have been back and forth with this painful company and they don't even have a concept that they have different rules. Their emails are also fraudulent about the amount of savings they give you and "best offer ever." Their offers are always the same and they should be reported to the government for making false statements.

Website is set up to allow you to easily cancel subscription so that you will not be charged a renewal. The catch is that this actually cancels your entire subscription and you are also put any money spent on Groupon. It is annoying to go out of my way to post bad reviews of the service over a few bucks, but it is the principal of the matter. The no -transparent setup of the website makes for a terrible customer experience.

I would not have cancelled anything if either of my inquiries were responded to in a timely manner.
There was a 5 year old girl waiting for these issues and when your company was non responsive I decided it must not be a legitimate company, because what company that is in a customer service industry would wait three weeks to respond to a client asking about a subscription that was placed on July 6th.
Normally I would never bother to make a claim for $1.99 but this is just not right.
I'll subscribe to the National Geographic magazine directly.

Poor customer service. I bought a 6-month subscription to a magazine but only received two copies. I contacted customer service, who was very difficult to work with and never got back to me in a timely manner. After about 6 weeks of correspondence via email, they said my subscription was expired. I was offered a voucher code for a complimentary magazine subscription from them... however, the magazine I had previously subscribed to was not an option on the list.

I ordered discount magazine subscription through ADP/LifeMart at work. Didn't notice the auto-renewal in the fine print at the bottom of page off the screen. They will auto-renew your subscriptions at an exorbitant rate. They are a Visa merchant so the charges will go through even if you change your card number.

Have fun trying to get these cleared off your credit card account. Better yet, don't do business with these scam artists, you'll regret it.

I purchased a magazine subscription deal through Groupon. It turns out they use Blue Dolphin magazines as a third party to "fulfill" the subscriptions. I was charged for the subscription the day I signed up and issued a redemption code which didn't work. I contacted Blue Dolphin several times about the faulty code, as instructed by Groupon, without success. After a week of failure, it took publicly complaining about the issue on Groupon's social media to get them involved. Groupon declined my request for a refund. I eventually got a new redemption code from them which appeared to work. Yet its now been 13 weeks since I was charged for my subscription and I've never received it. Groupon keeps referring me back to Blue Dolphin, and Blue Dolphin won't respond to me or just tries to stall. Yet they have no problem spamming me with frequent junk emails trying to get me to buy more magazines. SMH. I know it's not a lot of money, but I've opened a dispute case with my credit card company on principle - I think Blue Dolphin is either in over their heads and can't fulfill their contractual obligation, or they actually count on profiting from people just writing off the money they spent for a product they won't receive.

I have had over 6 subscriptions (Time, Wired, etc) thru Bluedolphin, both directly and via Groupon. All for a 1-year term. All auto renew at a higher price - but you can go to Bluedolphin.com, log in, and cancel subscriptions and renewals at any time. The only time I ever interacted with their customer service is when I forgot to cancel an auto-renewal; I emailed them and they canceled it, reversing the charge on my credit card. I have absolutely nothing bad to say about Bluedolphin! They provide exactly what they say, and if you actually read their policies, it's easy to manage your subscriptions and renewals.

I purchased a Groupon for a magazine for my granddaughters in June of 2020. I was okay with waiting for 10 weeks for the first issue. I waited 13 weeks before I sent my first email to Blue Dolphin, they told me that the magazine was issued and I should receive it in a couple of weeks. Well those couple of weeks turned into, many months. Today I received a response to my most recent email to Blue Dolphin telling me that they have no control if a magazine isn't received until they hear from the customer and that my subscription will arrive in the next 1 to 2 issues, another 10 weeks or so. Why can't my issue be immediately sent? I've been waiting 8 months... 36 weeks... 251 days... is this a reasonable amount of time to wait? I think NOT. Don't purchase a magazine from this company, you will never see that magazine, they just take your money.

I had ordered a magazine subscription through Dolphin and it took 5 days for them to respond to my message. I had asked them to change the address to a gift subscription to my own address, which is also the billing address, because I had entered the wrong address for the gift subscription. They rejected my request because I had changed both the recipient name and the address, even though it was changed to the person paying for the subscription! What kind of nonsense is that?! And on top of that, they didn't offer any other resolution and just closed the ticket. Terrible customer service. I don't know how they're still around. Last time I'll be ordering through them.

I have been ordering magazines through Blue Dolphin for about 4-5 years now. I have never had an issues. Yes, they do automatic renewals, but they send you a warning email. As long as you read your emails, and cancel the subscription, all is good. Once I missed the email, but it was NO PROBLEM to cancel it - it was all online and easy. Once you order (and pay) for one mag subscription, they will send you offers for mags at the best prices I have found (but it's for a limited amount of mags, decent choices but limited). I think the people giving bad reviews do not read their emails. I have not had to deal with customer service as it is all online - easy! Not the most modern site, but who cares... it's cheap. And yes, this is a legit site, a legit review and thanks Blue Dolphin for providing affordable mag subscriptions!