Marina C.

I had ordered a magazine subscription through Dolphin and it took 5 days for them to respond to my message. I had asked them to change the address to a gift subscription to my own address, which is also the billing address, because I had entered the wrong address for the gift subscription. They rejected my request because I had changed both the recipient name and the address, even though it was changed to the person paying for the subscription! What kind of nonsense is that?! And on top of that, they didn't offer any other resolution and just closed the ticket. Terrible customer service. I don't know how they're still around. Last time I'll be ordering through them.