Blossom Flower Delivery

This company is HORRIBLE. DO NOT get flowers from them. I ordered my flowers early, gave them two working numbers and precise delivery information, and not only did they not provide the arrangement add-ons (I mean, seriously what florist in the US does not keep mylar balloons that say Happy Birthday) that I asked for. They asked for a 'working number' by 'urgent' email, to which I promptly replied and gave them the same numbers I had originally provided. I sent this email twice for good measure. Then my 85 year old terminally ill father had to call the company to ask where the flowers were, from his WORKING phone (the number I had provided) to give them the number I originally gave them (HIS number and the recipient's number), because they said they did not have a working number. THEN they did not even deliver the flowers after these multiple attempts to give them the correct numbers, WHICH they already had been provided on multiple attempts, so the day after the recipient's birthday, I did not need the flowers/chocolates any more so I called to get a refund and they said 'we need to investigate the issue' and hung up on me! SERIOUSLY?!?!? This place is horrible. DO not order from them unless you just want to dump your $100 in the toilet. And no, I cannot post a photo of the arrangement because as I mentioned, it was never received...** Update** after I called them yesterday to cancel the order to get a refund, apparently their 'research' regarding the refund was not research but to call the local florist and have them not only deliver the items after I cancelled but I specifically told them to give the items directly to the recipient because my Dad lives in a building where people steal anything left in a public area. They did receive them but that is actually not good because they were late (after birthday) and the item had been cancelled and a refund requested. I'm sorry the florist screwed up but that is not my problem.

My elderly 82 YO mom tried to call ************* in ******, *****. When she looked up their phone number on her iPhone for ****** Florist, she was deceivingly shown a pop-up phone number of *************. The person on the phone repeatedly told her,when she asked, that they were ****** Florist. In retrospect,they were Blossom Flower Delivery. The person on the phone spoke with a very heavy, possibly, Persian accent.She went ahead and ordered a funeral large spray for my 1st cousin's funeral for ****** to arrive on the 21st of December at 3:00. They called the morning of the 21st to tell her they would have to substitute it for something else; that they did not have the flowers to fulfill the original order. Then they called a few hours later and said they would not be able to deliver it at 3:00; that it would be delivered by 6-8, which was past the service that was to be held between 3:00-6:00 that evening. After multiple calls to the funeral home, they never received the flowers.After multiple phone calls to the "company" to try and get a refund, they would just send you on a constant,never-ending hold loop telling me they would send me to someone that would help me and explain what happened. I was hung up on twice after waiting for no less than 40 minutes each time. The recording while you are on hold says something like this: "You are caller number 23. Your wait time is 15 seconds." It is always 15 seconds no matter what caller number you are. I looked at the reviews after my mother was scammed, and they are TERRIBLE! It is literally one complaint after another, non-ending. Our poor reputable local florists are getting ripped off by this company by intervening their phone number and stating fraudulently that they are the florist you are in fact trying to reach in the first place. They need to be investigated and SHUT DOWN! The reviews are hidden so that poor unsuspecting people are scammed into thinking this is a reputable company. They lie and deceive. I have reported them to the Attorney General, BBB, and other review sites. Everyone needs to stay on this fraudulent "business" to shut them down!

I spent a lot of money on this order for my daughter's birthday. It was suppose to have a big happy birthday balloon and some plain balloons. She loves Lillie's and the arrangement only had one tiny lily in the middle. Was delivered to her job and I was embarrassed. I want my money back or another delivery tomorrow with a bunch of lilies and balloonsfile :// /var/mobile/Library/SMS/Attachments/30/00/F71DF74A-C789-4D8E-BD21-360E4F500CF5/*******994__******* 8D- F40C-49B2-B362-85BEE*******.HEIC

This is some kind of scam-missed delivery date, didn't deliver add-ons, lying,their representative called from Med Ctr Aurora-very alarming!

The ad said FREE SHIPPING, they added shipping costs to my order. Then the item I ordered was not what was delivered...twice.

DON'T BUY FROM THEM. THE SENT ME DEAD FLOWERS! SO EXPENSIVE. THE DRIVER DID A DING DONG DITCH BECAUSE HE WAS SO EMBARRASSED

Horrible, i was charged, no flowers were delivered and no response from customer service. DO NOT USE THEM

DON'T USE BLOSSOM FLOWERS! They failed to deliver on the agreed upon delivery date and think a $10 refund on a $270 purchase is appropriate!

The other reviews are right... This company IS a scam. I placed an order for my neighbor on May 20th. Apparently, when I placed that order, I somehow entered an incorrect address. (Blossom Flower claims I selected the "auto fill" option on my device.) Even if that were the case, and that is what happened, (which is totally on me if I did), I didn't receive a copy of the invoice showing my purchase and the details of my order until a day AFTER the bouquet was supposed to be delivered, which was scheduled for May 22nd, and AFTER I had to email AND place a phone call to Blossom Delivery following up on the order because I didn't know if the order was received or not. (I didn't want to text my neighbor and ask her in case she hadn't received them and ruin the surprise.)

After finally getting someone on the phone, it was only then that Blossom indicated to me that the delivery had been delivered. But when I asked them to confirm the address, it was then that I discovered they had the wrong address all the time. When I asked them how that address was inputted, they claimed it was what they had on file. I asked them to prove it. The invoice I should have received immediately after making the purchase suddenly and magically appeared in my email inbox... 4 days later. When I asked them why I didn't receive this invoice immediately after placing the order on May 20th, all they repeated was "our records show this email was sent to you on May 20th" but they couldn't prove it. Nor would they when I asked them to.

If ALL that isn't bad enough, they offered to do nothing to help rectify the situation. NOTHING at all. As a business owner myself, this absolutely baffles me. This company is a joke and I will NEVER purchase from them again.

Order had guaranteed delivery but made a day late. System had lies to when delivered. Won't refund

It hurt even giving one star.
So. First. Read some reviews while I was attempting to calm down from the two hour long run around….Your company has quite the reputation online and I, for one, cannot wait to put my two cents worth in.

My friends beloved mother passed. I was put in charge by our group of friends(all of whom have wonderful taste, especially on the realm of flowers and garden plants), to order our friend a plant basket for her home, and a floral arrangement for the funeral services. I chose your company. There was my first error. Second error was, as arrangements for the funeral became available, I then ordered a second arrangement with your company. Silly me. Grand total of around 170$.

I was informed through email that some changes had to be made to the plant basket that I ordered. I was assured it would still look very similar to what I ordered despite the one change. One.

What came was hideous. I will send pics just so you can see exactly what I'm talking about.

Your customer service. Let meJust say wow. Driving in my car back to our home, 7 hours away, I have now wasted three on dealing with this nightmare. (Oh! And I was blamed for accepting a change by two of your employees. I WAS BLAMED!-the customer- I was blamed!)I was offered- hold your horses- a whopping 10 percent refund. Grand total, wait for it, 8$That was only after I demanded a phone number that was reluctantly given to me(and even told by the lady on the phone "how'd you get this number?"

Runaround. Runaround. Let meConnect you, we can't help you on this end(you sure can order plants but you better not complain or expect any kind of customer service), you're gonna need to talk to a customer service rep……

Oh, btw. When you get a phone call back, if you're not suddenly disconnected, if you call back? It comes back to a surgical center in Lafayette La. Aces. Great company.

End result. I was told it was might fault for accepting the change(I approved one- not the entire piece of crap arrangement that came). So I was blamed. Then offered….20 percent back. 16$ from an order that totaled 170$ with this "company".

You should be ashamed of your company and the people who represent you. The last thing I thought I would have to deal with when trying to procure a little bit of happiness to our friend during the loss of her mother. I will be sharing this online, with anyone and everyone I can get my hands on. I have the rest of this seven hour drive to share what bs your company has dealt to a paying customer. Shame on you.

Katrina from Blossom.

Katrina,
This is unacceptable! I used your website because you falsely advertised same day service in Alvin Texas, I was promised same day delivery within 4 hours on Wednesday 11/23! I paid extra for expedited service!

When I purchased said arrangement the delivery date was then changed to Thursday, without my knowledge, permission or asking if me if that was acceptable. Then the date changed to Friday, then Saturday. It is now Sunday. This 88 year old woman, my mother in law has lost her husband the day before Thanksgiving. I have made over 16 calls to your substandard establishment with absolutely no answers or satisfaction.

I have had a plethora of ridiculous excuses, for instance Your team asked me to hold for a minute while they would reach out to your delivery team. That happened 9 times. No one answered I was told I would get a call back with in an hour several times and never ever did. I was told your delivery people were unable to answer the phone because they were too busy. This is not my problem, if you are too busy and can't offer satisfactory service as promised then you should not be over promising and under delivering! Or in the customer service industry at all. This was already a terrible situation losing my father in law and your company has embarrassed me to my family and caused me a lot of unnecessary time & stress!I have no idea why this is taking so long to resolve. I am a Senior Marketing Director for Marriott Hotels International, and frequently have to resolve guest service issues. The customer is always right. Your customer service is disgusting and needs drastic improvement. The last thing I should have to deal with when my father in law has just passed away is my family not receiving the flowers and your complete hoax of customer service. I want a resolution no later than tomorrow morning. My best friend is a successful attorney and if I do not hear back, you will be hearing from her office for location false advertising, unnecessary stress, false service promises, lying, and theft! After further investigation you advertise you're a local florist in Texas, when in reality your office is in Portland!. At this point it's theft. I have given you $126 and no one can tell me where these illusive flowers are. I have received absolutely nothing in return except awful service, total stress and no flowers!
Call me immediately.

Sarah Lynch

Update. These flowers were now ordered a week ago I still have no refund or flower delivery and the worst customer service possible DO NOT USE THIS COMPANY

TOTAL SCAM! TAKE YOUR ORDER THEN REQUEST MORE $. NO FLOWERS DELIVERED.
THESE PEOPLE (NOT EVEN A REAL COMPANY) HAVE TO BE SHUT DOWN!

Never came. Paid extra for fast delivery.can't wait to get customer service...

If I could give this "0" stars I would. I'm in the customer service business and have NEVER had this kind of experience. The flowers I ordered for my daughter's birthday were never delivered - only to find out that the yellow tulips weren't even delivered to the "design team" before the day they were to be delivered. I understood and we rescheduled for delivery the NEXT day - a Saturday. I was assured they would be delivered by 1:00 pm. By 9:00 PM they still weren't delivered and an email stated they were looking into the problem. Assured me they would reschedule. Come Sunday, no flowers, no email, no customer service rep answering phones, NADA. I waited until Monday around 4:00 pm and still no flowers and I was put on hold on the phone and was #15 with a "15 second wait." Then the clock ticked and I was #11 with 15 second wait, all the way to #1 with a 15 second wait, REALLY? When I talked to a person I was told they needed to talk to the delivery team. That set me off and I canceled the order and wanted a FULL refund only to be met with the representative telling me they needed 24-48 hours to look into the order. FORGET THAT - the clock started for me last Friday. I'm disputing the charge with my credit card company right away. This was an awful experience.

Placed my order via their website a week in advance to be delivered on a specific date. I was contacted same day to pay an additional $20 due to supply shortage. It has now been 5 days since the delivery date I paid for and the flowers have still not been delivered. Blossom did not contact me to advise of a delay. When I called to check the status, they were unhelpful and unwilling to refund me for their lack of communication or delivery. This is by far the WORST experience I have had with a florist. Very unprofessional - do not recommend.

I ordered flowers for same day delivery for a friend who had just had knee surgery. I got an email that evening it was delayed and would be delivered the next day with no offer of refund or credit for delivery/handling fee. My friend received them today and they look NOTHING like what I ordered! I could have picked up something at the local grocery store that looked better for $20 than the almost $90 I spent. Worst flower delivery experience I've ever had. See photos for what I ordered versus what was delivered

I had a terrible experience with Blossom Flower Delivery and would never recommend their service. I placed an order on Friday, specifically paying extra for next-day delivery to ensure the flowers would arrive on Saturday. This was for a special occasion, and I trusted them to deliver on time. They did not. What made things worse is that they didn't contact me at all about the delay. I didn't hear a word from them until I called them myself — on TUESDAY, days after the delivery was supposed to happen. At that point, the event had already passed, and the moment was lost. When I asked for them to make things right, they flat-out refused to redeliver the flowers or offer any meaningful resolution. The only thing they did was issue a refund, but even that felt like the bare minimum after such a huge failure. If you're looking for reliable service, communication, or accountability, look elsewhere. Blossom Flower Delivery completely dropped the ball and didn't care enough to fix it.