Blossom Flower Delivery

I tried this company twice, only to NEVER have any flowers delivered to the funeral home. They lie 2 u.

This is just a scam business, don't waste your time and money! Asked for more money after purchase and then never delivered the flowers.

Ordered love plants and flower in a basket. They sent a small, small vase with flowers. Refused refund!

Flowers were horrible, customer service is a joke. Photos are what I ordered versus what I got. They offered a 15% discount on my next order.

I ordered a Pink Roses "Kisses" Bouquet. NEVER got it; Twice they sent the WRONG items, Refused To Refund My Money; Lied and said they'd get back with me before closing 5 days ago! Their reps purposely hung up on me when I insisted on a REFUND, after waiting extended periods of time in a phone call cue. I sent pics of the bad/wrong items... they told me that I should accept what they sent because it looked ok to them; mind you that both deliveries were WRONG... ABSOLUTELY NOTHING THAT I ORDERED!
Needless to say this ruined my Fiancee's Anniversary GIFT/SURPRISE... and to make matters "WORSE" they evidently came to our home unannounced and left a box of chocolates (full of ants all over it) and a half deflated balloon 5 days later... it was after 12am when we realized it because we almost stepped on the items left at our front door for a period of time ONLY they know because they never asked nor informed us! I've filed a Complaint with the BBB, the number of Bad Complaints about this scam-sham rip off company is pathetic. Law Enforcement needs to look into this, they're flat out STEALING peoples money!
STAY AWAY I'M TELLING YOU or You Will Regret It... they are Crooks!

Writing this 4 days after the worst experience. This company employs fradulent proctices. I ordered fully paid and processed flower delivery on 9.7.23. Requested delivery for 9.8.23 at 4:30 pm received an email stating delivery was postponed till 9.9.23. Morning of 9.9.23 received bot a phone call marked spam and email from Blossom stating in order to deliver my floweres I needed to call and give an additional $20 due to thir supplies increased!? I called said no not paying more order was fully paid and now 1 day late. The rep then offered coupons for "future orders"... how stupid do they think I am? I was then told no more money order will be cancelled. I said fine now am told may take up to 14 days for refund.I paid over $75 including a hefty dekiver charge. Today 9.11.23 I was emailed from Blossom staing my refund has been processed but I should contact my bank if I don't receive the refund. I did reply back I already called my bank on 9.9.23 began an investigation that day for refund, wrote to BBB complaint and contacted both MA and RI Attorney General Office concerning Blossom business practice. Please be warned STAY AWAY you think your getting a good prices only to have your order held hostage for more money!

I am so upset that I did not view their incredibly LOW ratings before purchasing. A co-worker had a big loss in their life, I ordered flowers to be delivered Friday, then it got pushed to Saturday, then to Tuesday (today) and now just received an email they are still experiencing "unforeseen circumstances" and "unexpected challenges" in delivering the order in the original estimated timeframe. After days of back and forth emails their final result was to offer a $10 refund (on a $60 order) and $10 off of a future order. Like I would EVER be purchasing from this company again. I called them and told them I wanted the order cancelled and fully refunded and she said they could refund $5 for a discount? Less than what was emailed? Oh, and the flowers would be delivered this coming Friday. FRIDAY, A WEEK AFTER I PURCHASED THEM. After literally having to throw a fit (which I Hate doing) I finally got them to agree to a refund. I am not one to complain and am genrally understanding but I have literally never felt so used and mistreated by a company especially when their sole purpose is to deliver things that probably a timeframe means more than the product. Absolutely appauled.

This site offers same day delivery with additional charges. I ordered a sympathy plant with same day delivery, paid the expedited fee to have it delivered by 1pm. The delivery never arrived, I called at 5:00pm, was on a lengthy hold, then spoke to a representative "Neka", she would not provide me with her Emp ID or a reference# to the call. She offered to refund me $10.99, however, same day and expedited is more than that. She stated on the call my arrangement would be delivered tomorrow (10/03/2023), stated she sent an email of my $10.99 refund and that my arrangement will be delivered by 11am tomorrow. When the email arrived as she stayed on the phone, it mentioned nothing about the 11am delivery. I told her it did not indicate this and she disconnected the call. This is false advertising and misleading and this company is taking consumer's money for same day and expedited same day (meaning at a specified time) and not delivering. How can businesses get away with this? I don't even know if this arrangement will ever be delivered at this point and I am sure I will never receive a full refund if it does not.

This flower delivery company is a joke. As is my custom for important occasions, I ordered a "bunch of red alstroemerias" (and nothing else) for my 91-year old mother to greet her upon discharge from the hospital on the the day before New Year's Eve. Instead, my mother received some white tulips and other white flowers, none of which was an alstroemeria. Until he died in 1995, my father gave my mother alstroemerias every Friday with this loving message: "I'll still marry you" (yes, that's phonetically the same as the flower's name)! Promptly upon delivery of the incorrect delivery, I contacted Blossom and was told that, indeed, they substituted the alternate white flowers because they didn't have alstroemerias. (But they didn't contact me beforehand.) The company offered a 10% credit. I suggested that the company deliver my original order or give me a full credit (and we would return the incorrect delivery). They said the best they could do was a 25% credit! My mother was quite disappointed. Obviously, I'll never use Blossom again. In a word, this company is a JOKE! And it doesn't deserve any stars. By the way, here's the company's refund policy (as set forth on its website), which they don't seem to otherwise acknowledge:

"Refund Policy -- At Blossom Flower Delivery, we want you to be thrilled with your purchase. However, we understand that sometimes things just don't work out. If you are not satisfied with your purchase and product does not comply with our Substitution Policy, please contact us within 24 hours of delivery to begin the refund or return process... If product is not available we will arrange for re-delivery of product that is equal or greater value. Full refunded will be given upon return of the product within seven 7 days."

I got scammed. Heartbroken that my flowers were never sent to a funeral. I will be smarter next time.

Terrible. Expensive. Not dependable. Terrible communication with customer support. Flowers arrived 4 days late.

On 11/22/23 I placed two orders from Blossom Flowers totaling $310.94, one for my aunt and one for my uncle William Russell's funeral which started at 10am on 11/25. I paid for expedited orders for both which is freakin joke! Neither got there in time. The one to my aunt was 2 days late and the one for my uncle's funeral which was to be delivered on 11/24/23 wasn't delivered at all! I contacted Blossom Flower reps 4 times receiving the most asinine BS excuses ever. Rep #1 11/24 5pm- Oh they're going to be delivered tomorrow morning before the funeral - we want them to be fresh for the funeral because they're a standing spray. Never received a notice they weren't delivered. Just checked the tracking system which is a joke. Rep #2 9:15 am 11/25. Oh they were delivered yesterday...you can call the church. The driver said he delivered them. Contacted the church. No delivery on 11/24 because they were closed... Rep #3 9:30 am 11/25. Typical BS apologies. Oh it's going to be there in a few minutes let me check,. But your other rep said they were delivered yesterday. Rep goes to check but never comes back it's now 9:48. Rep #4 9:50am. I'm now calling for a refund because the funeral starts in 10 minutes and no delivery. Rep answers with the typical BS. I don't need her to check. I need a refund! Rep leaves and doesn't come back. So the moral of the story is leave this POS company alone! Don't waste your money or your time! I'm contacting my bank to dispute the payment. Blossom Flowers then has the nerve to send me a confirmation that they were delivered.

They will send whatever floral arrangement they want to - not what you order. And will only give you a 15% return - no higher!

They delivered on the wrong day and most flowers were wilted and two were dead and brown. Customer services was no help

I placed an order online and it was not delivered. Terrible customer service and I would not trust this company with my credit card info. Stay away!

Very poor customer service. Will not use them again. Will not recommend and I hope they make improvements to their business model.

FIRST OFF PLCAED OREDER FOR ANNIVERSARY, CALL AT 4.45 THAT DAY CANT MAKE THE DELIVERY THEY WERE OUT OF THE FLOWERS. SECOND THE FLOWERS I ORDERED WERE THE PREMIUM AND I GOT THE SMALLEST ONE. THIRD SUPPOSE TO GET MYLAR BALOON AND CHOCOLATES, DIDNT RECEIVE EITHER ONE. FLOWERS WERE NOT WHAT I ORDERED AND THEY WERE WILLTED. I WILL NEVER EVER ORDER FROM THIS PLACE AGAIN AND I ADVISE ANYONE WHO IS CONSIDERING ORDERING FLOWERS TO MOST DEFINITELY ORDER FROM ANYONE BUT BLOSSOM. VERY VERY POOR SERVICE AND FLOWERS. THEY DESERVE A SCORE OF A MINUS 100.