Blossom Flower Delivery

I placed an order on September 2nd 2023 to have roses delivered on September 4th to a specified address. I gave special instructions that the roses must not be delivered before September 4th.
When we arrived at our destination to where the roses were delivered, the receptionist said they were delivered on the 2nd. All the roses were already in full open bloom. We usually get the roses before they are in bloom so we get to enjoy them longer.
We have sent 4 emails with not one response back plus called customer service and was put on hold for 31 minutes and then cut off. Never heard anything back from them.

They deserve 0 stars. WEDNESDAY morning I ordered at bouquet, sale price $59.99. Service fee of. $10.99 plus other expenses for a total of $71.23. Today, Friday, I come home to a missed call and email at 5:32PM saying their supplies did not come in and the WANTED ANOTHER $20.32 minutes later, Sunshine, really her name?, finally tells me a refund has been issued (most of my time spent on hold then having to tell her THREE TIMES to credit my credit card as there was NO WAY I was paying them any more money. How are they still in business?

On 10/23/2023 I ordered a dozen roses for my wife on her birthday, the receipt stated the flowers would be hand delivered on 10/23/2023. The company remembered to bill my credit card but forgot to deliver the flowers Lol what a bunch of incompetent idiots.

I don't know how this company can still have a website. You'll notice you can't leave a review on it though. There's a reason for that! So many people getting ripped off by them. I ordered flowers to be delivered for a 60th birthday. They never arrived. I was forced to ask this person if they actually got their flowers. So much for the surprise. When I was finally able to get a hold of someone, I was on long holds before they agreed to give me a refund. I was one of the lucky ones. They said they have trouble getting flowers in! Then don't take my order! AND they don't tell you their prices are in US funds so when I did get my refund, it wasn't as much as I originally paid. Just avoid this company all together and save yourself the headaches. I wish I had researched more before purchasing. Look them up in the Better Business Bureau as well. I wish I could give them zero stars.

They did not deliver the $200 plus funeral wreath I ordered. How embarrassing!
Was told they would deliver somewhere else. Are you kidding me? Will take 2-8 business days for a credit. Are you kidding me? I would give them a zero if I could

On 7-8-2023 we were suppose to get a funeral arrangement delivered for our grandmas memorial, my moms job in MICHIGAN ordered the arrangement and paid extra for early delivery. The arrangement never showed even though the service rep kept reassuring it'd be there in 20 minutes… it never showed, the lack of professionalism was crazy! This company and their drivers do not care about you or the money you spend with them I would advise you not to order from this company I'm sure this isn't their first time lying to customers about the whereabouts of their purchase y'all don't even deserve a star

This is has been a horrible experience ordering from this ridiculous company... I will NEVER use them again and I suggest you don't either!

I waited 4 days for my arrangement to be delivered... 3 days AFTER my sisters birthday. I was very specific about what I wanted, all purple, pink and white, which was a selection on their website. To my surprise, orange, yellow and red flowers were delivered. I was mad! They refused to refund my money or send the correct arrangement!

PLEASE, DO NOT USE THIS FLORIST!

I paid an expedited order fee to have flowers delivered to my daughter before 1:00 PM on her birthday. When they still hadn't arrived at 5:00 PM, I e-mailed for a status on the order. I also tried calling the number in my confirmation e-mail, but no one picked up and there was no voicemail to leave a message. My daughter did not get her flowers until after 9:00 PM. They looked slightly wilted and the water was dirty. Would never order from this company again.

I ordered an arrangement to be sent last weekend. Not only did Blossom share the purchase receipt with the gift recipient but they sent the wrong arrangement which was full of dead and moldy flowers. Their customer service was not available over the weekend so there was no opportunity for a quick resolve. Then, finally when I got ahold of them the next Monday they offered me a 30% CREDIT for another purchase. Yeah right!

Funeral flowers not delivered in time for funeral. Tried to get me to do redelivery after the funeral... How would that be helpful? Had to speak to two reps and waste a half hour to get a refund. Awful experience!

Ordered flowers for Valentine's Day. I was assured that they would be delivered to my wifes job before 3pm. They were delivered after 8pm and no one is at the job to receive them. When she get's them the next day. It is a totally different arrangement with chocolates and no 3 balloons that also ordered. I have places two tickets and get the run around on the phone. Will not recommend and will not purchase from again. Waste of time and money. You WILL be disappointed. I ordered flowers on the left, flowers on right was sent.

Had ordered flowers to be delivered to the hospital, and almost immediately after placing order she was transferred to a rehab. Connected with someone on the phone and they changed the delivery address, however the flowers were still sent to hospital. She did get them 5 days later. I wasn't happy with the whole situation and was offered a very small 15% refund.

Horrible flowers horrible customer service, ypthey just don't care.send dead flowers will not respond…beautiful picture flowers arrive with no similarity and mostly dead. Needed for internment so no possibility of even getting something from reputable company. This company needs to be stopped. Class Action suit needs to be filed

Ordered a dozen carnations for my wife for our month long stay on Jekyll Island. Got a email stating they needed a valid phone number, sent that again and got a 2nd email they still needed a valid phone number. Decided to call. After a very long wait on hold was told they could not fulfill my order but for $40.00 dollars more could send a similar order to be delivered in 5 days.Cancelled my order. Sounds like a scam to me, should have read the reviews before I ordered. Did not want to leave any stars but had to leave 1, should have a negative selections. DO NOT USE blossom flower...

HORRIBLE. DO YOURSELF A HUGE FAVOR AND GO WITH A LOCAL COMPANY. I ordered flowers first thing in the morning the day prior to delivery. It was a weekday and non-holiday. They offer same day delivery (allegedly), so I thought it would not be a problem. It was my 10th anniversary, and I was on shift, so I wanted to surprise my wife on the actual anniversary. They never called to give a time. The tracking system did not work. By 3 in the afternoon, I had not heard anything and wanted to make sure they were coming. I called and there were 42 people in the Q ahead of me. I left my number for the call back. It took 3 hours. When they called back, they assured me the flowers were out for delivery. By 8 pm they still had not come, and I ended up chatting with their AI online chat bot. Chatt bot said they were still coming. They never showed, ruining the surprise I wanted to give my wife. I then told the bot I wanted to cancel the order for a refund. The bot said someone in finance would call me back very soon. I tried to cancel online but again, it could not pull up my order. The next day I still had not heard anything. I called again and the wait was even longer. They ended up dropping them off on the porch without even ringing the doorbell. I spent hours calling them back and they refused to refund me. He offered me 10-dollar discount on the 90-dollar bouquet. I said that was not even close and asked for a manager. After waiting a long while, he came back and said there were no managers available, and one would call me back in 48 hours. I never got the call. Worst service I have ever experienced. Ruined my gift and kept the money.

I was talked into upgrading my order into a larger arrangement. I was told it would be delivered that day. Called me late afternoon not having all of the plants on hand. Promised me priority delivery the following day. I asked for a picture. No picture. Delivered very late the following day telling me I would receive a picture when delivered on Friday. I finally called them on Monday morning as i had no picture or receipt. Finally got a receipt. I was and am skeptical that the arrangement and the price I paid was not as quoted as to why there was no picture. There ad says they are #1 florist in Lawrence, KS. If they are #1, I sure would not want to see what the others florist were rated. Very poor Customer Service!

If I could leave a -1 star review I would. The most rude customer service to a problem THEY created. My husband ordered me flowers and they were not delivered on the day which was disappointing enough especially after he paid EXTRA so they would be! They told my husband they would make up for not delivering on the day by adding more to the present and they lied, they did not add anything in fact they did not even send the balloon he paid extra for! They called me (the one receiving the flowers) to tell me they were a flowershop delivering flowers to me and to expect it, completely ruining his surprise. When I told them they ruined his surprise the owner was extremely rude telling me she 'cant understand why I am so upset about this'. Order from anywhere else but here!

I ordered flowers for my moms birthday and I chose flourist choice for $50 because all of the pictured bouquets on the website for $50 looked great. What I actually got was what appeared to be the SCRAPS from all of the other days bouquets that were made. None of the flowers matched or went together at all, they were the ugliest cheapest flowers you could even find, and they were thrown into the vase without a care in the world. I have emailed the company now several times trying to get my money back to no avail and have not even gotten a response. I would NOT recommend at all!

I ordered flowers to someone in the hospital. The site said they could be delivered that day. But then I got an email saying they didn't have the exact arrangement I'd requested and could they provide a similar one. I approved that but it was clear it wouldn't get there that day. The next morning, I woke up to an email saying that they were having supply issues and that it would need to be delivered by a partner florist but that they'd need an additional $15 to complete the order! At this point they had me over a barrel so I actually paid the money but called to complain and ask for a guarantee that they'd be delivered that morning which they were not able to give me. I have NEVER had a business require extra money for something after an order has gone through. And the fact that the help center on the phone was able to do nothing to compensate me is insane. DON'T USE this service.