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Canada
1 review
1 helpful vote
Follow Jonathan P.
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When I purchased Diablo 4, they didn't allow me to use the fund in my virtual wallet (CAD11.54). So I used my credit card and still didn't use the amount on my virtual wallet.

Talk about a convenient not to refund the money you owe to your clients!

I'm a post-graduate student; the university is expensive. Yet, the big corporation rather chooses to reimburse the game than use the amount they owe me on my virtual wallet...What a shameless thievery!

Date of experience: June 15, 2023
California
4 reviews
1 helpful vote
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PUBLIC CANINE BESTIALITY!
September 27, 2022

A horrifying epidemic. The company is a lot like a toilet filled with cancer and plague in a smoked filled room. Meanwhile on top of the toilet a nazi man of color is engaging in horrific public sex acts with dogs like pitbulls.

Date of experience: September 27, 2022
Czechia
1 review
0 helpful votes
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Worst gaming company that ruined their fame and successworst gaming company that ruined their fame and successworst gaming company that ruined their fame and successworst gaming company that ruined their fame and successworst gaming company that ruined their fame and successworst gaming company that ruined their fame and success

Date of experience: October 7, 2022
New Zealand
1 review
3 helpful votes
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Money hungry Blizzard
April 20, 2023

Can't stand Blizzard. They lost their way since Warcraft 3 and StarCraft. Now everything is run like a mobile app and they monetise everything.

I get that it's a business but they are taking advantage of people. Games like HOTS are not being supported anymore because it didn't make money and Hearthstone is 100% pay to win.

Overwatch was a flop. I'm going elsewhere like many others. Blizzard can suck a fat one.

Date of experience: April 20, 2023
California
1 review
1 helpful vote
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Corporate Greed
August 25, 2024

Dividing the community by launching the new expansion on two different days depending on how much you paid is a new low..

Date of experience: August 25, 2024
Pennsylvania
1 review
13 helpful votes
Follow john c.
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You need to put on your site as warning youre going to take 7 days to charge something. Because of you not warning we are now -45 in the bank because you waited more than a week to charge us and the bank had charged us overdraft. Wanted a refund and couldn't get a hold of someone to get one. Now were screwed for an upcoming bill because of you.

Date of experience: June 4, 2019
RU
1 review
14 helpful votes
Follow Pierre L.
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So i pay 15 euros a month to play WOw. Yet i spend 2 weeks in average with a ban every month because some greiving premade decides to report me. Why should i keep playing? I also got a ban because I went to the toilet once and was reported for AFk.
This is the third unfair ban i receive and blizzard doesnt care at all.
Fraud and liars...

Date of experience: March 20, 2020
Colorado
1 review
4 helpful votes
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Blizzardis $#*!ty
June 15, 2023

Blizzard ent has always have good Hames but shiity $#*!ing servers.u guys should be ashamed. Square enax games are bigger and less problems.u can tell this I owned by the white man.bunch of money grabbing whores...

Date of experience: June 15, 2023
Canada
1 review
1 helpful vote
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Gambling for kids
May 27, 2022

Essentially supporting child gambling with pay to win card packs in hearthstone. Waste of time in which the user recieves no reward unless they pay for a pack of cards to stay competititve. Diablo games are getting boring with nothing new. Wow is capitalizing on fear of missing out daily. And no i terest in overwatch or heroes as there is more financial capitalism in it.

Date of experience: May 27, 2022
Cyprus
1 review
2 helpful votes
Follow Vasilis M.
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I was creating a new account and I had to pass a simple yet very annoying and complicated captcha. They tormented me with arithmetics of die faces. I was given 6 pictures with random die and asked which one on the six had the face-up side of the die equal to 14. I was ordered to do this 5 times, however, when I completed it the fifth time, it asked me to do it 15 more! Even after I made sure I got everything correct, it still told me to redo it. Every. Single. Time. I spent at least an hour, made sure everything was correct but it still wouldn't let me verify my account. Thank you for all the wasted time. 0/10 would not even recommend this to my worst enemy. At least I got better at adding numbers from 1 to 6? I hated this

Date of experience: December 26, 2022
Ohio
1 review
1 helpful vote
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Run by children
January 21, 2024

A total joke to try and find a descent team. One of the worst games besides all the other crap steam valve blizzard has put out

Date of experience: January 21, 2024
California
1 review
0 helpful votes
Follow Emilie M.
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They have deleted purchased content from OW1 now OW2 the players that spend their cash on these cosmetics have all been removed with no resolution. They have done their playerbase dirty by trying to please the suits with predatory monetization practices. This company needs to burn to the ground

Date of experience: October 11, 2022
Canada
1 review
0 helpful votes
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Condescending and rigid
September 11, 2021

I had heard negative things about others customer service experiences with Blizzard, but recently I had to deal with them about a billing error and they were completely terrible to deal with. I get that the customer Service level people don't have the power to break policy and refund money, but they would not ever refer me to someone with that power, and every time I contacted them I was assigned a new CS rep so there is not a single person who knows the whole sitch from the beginning. By the time they assigned me to a manager he just said they couldn't do anything and if I contacted them again they would consider it a breach of the terms of service or something. While I was unhappy with them, I was definitely not offensive or abusive or anything. The heartlessness and disrespect they showed to someone who was just trying to get money back that they don't have to lose is pretty staggering. Like, I still want to play there games, but this experience was so bad that IDK.

Date of experience: September 11, 2021
Philippines
1 review
0 helpful votes
Follow WILLYN V.
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I used to play WOW and was elated when WOW classic was reintroduced. However, I got really busy and had to cancel my subscription last JUNE 2020. My lapse was not scrutinizing my credit card bill line per line. I took comfort on the fact that the cancelation of my subscription would have sufficed BUT I WAS WRONG. Blizzard still kept charging me $14.99/mo! When I was given a link to have a live chat, the person abruptly terminated the conversation. Blizzard refuses to refund me in the ILLEGAL charges they made citing the length of time I raised the matter to them. Apparently, simply canceling your subscription is not enough. You have to watch and scrutinize your bill if you've ever made a misfortune of subscribing to Blizzard because they will still ILLEGALLY charge you despite your cancelation!

Date of experience: July 15, 2021
Germany
2 reviews
4 helpful votes
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Blizzard Entertainment has released all my favorite games, such as Diablo series, Starcraft and WoW! Unbelievable company. And it seams that they always try to overcome their previous masterpieces.

Date of experience: October 17, 2013
Sweden
1 review
3 helpful votes
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So, recently we've been playing and losing with spams and trolls, abusive text, etc. I have played heroes of the storm for almost 4 years but this is just getting worst

Date of experience: January 30, 2022
Illinois
1 review
1 helpful vote
Follow Zack H.
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Not even a free game and they want you to buy battle pass over watch sucks world of Warcraft sucks Diablo 4 sucked I don't know what happened to the company I last had fun in cataclysm I uninstalled the blizzard app on my pc months ago all the games are bad even call of duty which makes sense

Date of experience: August 19, 2023
Texas
2 reviews
10 helpful votes
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Wow gms
July 10, 2019

Any time i have asked for help since WOD for anything i have been completely shrugged off. Most recient was spending mana pearls on azerite gear because gear is suposed to get to 425 with upgrades. Its not said in game that the cap for just the 3 azerite slots are capped 10 ilvls lower than others. I wasted 90 pearls that could have used on my belt and 2 gms and their manager argued and refused to help when i never even used the gear after getting it. Going out of game to research things should not be a required substitute for decient game design or learning first hand and getting help

Date of experience: July 7, 2019
Romania
4 reviews
1 helpful vote
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Best for years!
January 16, 2017

The company knowing whats the thing people are waiting out there. Their products may require some large amount of time to develop, but those are always at the top!

Date of experience: January 16, 2017
Maryland
1 review
0 helpful votes
Follow Carl B.
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You can't possibly have access to the sorts of resources you have and still be this wildly incompetent and unreliable. What's worse is you actually charge money for some of these games? I will never, ever purchase another game associated with this garbage can of a company. Brand new PC, AWESOME ISP (honestly, who loves their ISP?!) and this is the ONLY thing that constantly glitches and costs me matches with friends. Constantly being dumped from servers while my internet and PC are running like clockwork. AVOID THIS COMPANY.

Date of experience: June 1, 2021

Overview

Blizzard has a rating of 1.4 stars from 220 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Blizzard most frequently mention customer service, phone number and credit card. Blizzard ranks 931st among Games sites.

service
92
value
92
shipping
68
returns
74
quality
88
+22