I bought a couple of stamping and card making tools from blitsy.com at the best price I could find online. I wasn't sure what to expect after reading some of the reviews and considering it was right before Christmas. But my order came in 2-3 days, and it was very well packaged. Granted I live in Chicago, that may help with the shipping time. Best shopping experience I had this holiday season.
Since Ive found Blitsy in December 2017, Ive placed 3 orders, all of which were priced so very right, arrived super fast, and were packed well.
Two of my orders were during Christmas week and New Years week, and they both arrived within 2-3 days of ordering.
Ive emailed with questions and received prompt replies from Allison, whom I truly appreciate!
My third order arrives tomorrow, and I cant wait!
Thankful for awesome experience- customer service: Allison, was amazing- I love the quick response and also amazed for the replacement that I got in a timely manner. Im sad I didnt get the first one- it was the one I was sooooo excited for and altough the replacement is exactly the same, the feeling of excitedness was replaced by worriness (not sure if thats a word) but im even more amazed about the customer service Blitsy has, and the response and action to solve things quickly.
Im definitely going to be a loyal customer here, and this was my first order with Blitsy, and I was bummed the first order was lost, besides their items being amazing; so are the people- they gave me excellent customer service.
I ordered a few Tim Holtz Distress Ink Reinkers from Blitsy. The price was great and they came in the mail pretty quick. All of the reinkers cane factory sealed and upon opening and testing them I noticed one was very dried out. The ink was thick and chunky to the point where I couldnt suction any into the eyedropper. The next day I contacted Blitsy customer service and received a prompt super friendly response from Allison. She apologized for my inconvenience and said she was shipping me a new one my way immediately. She also said not to worry about sending back the defective ink. I would definitely recommend Blitsy to my crafty friends!
Thru chat rep Melissa has solved my querie & allowed me to purchase my new Sakura Electric Eraser w/2 chucks & two kinds of erasers plus refills of white ones for the sale price of $8.17. She assured me upon checking that indeed I would be receiving the erasure & all accompanying materials mentioned above. You knocked it out of the park Melissa! Thanks so much Blitzy & Melissa for honoring your ad! Much appreciated! Truly Bonnie Wilson
I was a first time buyer. Made two different orders on 11/28/16. It is now 12/7/16. Still have not received orders.
************ UPDATE************
One day later, after posting my review I received a lovely reply from Rachel. Rachel you are awesome. Thank you so very much for the update on my order, your kindness, and very thorough explaination.
On top of the reply from Rachel I received a call from Ross around 8am who was incredibly kind and apologetic. Blitsy has certainly won me over. I am so touched by the fact that they reached out to me on this site as well as a reply email and phone call. The personal call was the cherry on top! I was so pleasantly surprised that there aren't more updates on this site. Blitsy went above and beyond to retain customers, there customer service is great. I did realize USPS was to blame. NOT Blitsy!
I did receive both orders today, nothing was missing and everything was packaged nicely. I do regret posting such a negative post and will certainly be a returning customer time and time again. The site is quite unique and their customer service is the best I've come across. Thanks to both Rachel and Ross - God Bless you both :)
Hi Kenia! We are sorry you're so upset and did not see that we shipped both of your orders quickly. Your name is very unique so I was able to find both of them, and it looks like USPS did not properly scan along the way to Texas from Chicago (you'll see that it left our facility over 6 days ago utilizing USPS Priority, which is only 2 days to TX. Our support team is contacting you directly as this appears to be a blunder on USPS's part, but as always, we are more than happy to be helpful. Here are both of your tracking numbers, which you'll see in the emails we sent and in your account. We hope you take the time to reach out to us next time as we get sad when you're upset, and want you to be a happy crafter. Here are those links in case you missed them:
Order 1
Https :// tools. Usps. Com/go/TrackConfirmAction? Qtc_tLabels1=%209405511699000468588846
Order 2
Https :// tools. Usps. Com/go/TrackConfirmAction? Qtc_tLabels1=%209405511699000467368609
Please keep in mind that we shipped quickly and during busy seasons following Black Friday and Cyber Monday, some drivers or carriers may not scan packages as they normally would. We know this is very frustrating but we take your order very seriously and hope you know we care as you'll see in the tracking info provided that USPS should have gotten these orders to you days ago. Our team is on it and will be sure to be helpful, though we know you can't get that time back.
We hope you have a great day and are able to see that our team at Blitsy worked hard to get your order out and shipped utilizing a priority service with tracking and insurance, so your hard earned money is safe. Happy holidays, Kenia, we're here for you.
I ordered several items, then changed my mind and contacting the site about a return as soon as they arrived. It's been 4 days with no response whatsoever. I've emailed them 3 times, and contacted them multiple times via Facebook and Twitter. No response at all. The complete lack of regard for any kind of customer service is appalling.
Hi Charissa! We are very sorry for any issues with responding to you. We pride ourselves on responding to 100% of the messages we receive in Customer Service and on social media, so I'm very much hoping that as I respond to this request that you've found the help you needed. Unfortunately if our replies landed in your spam folder it could seem as though we're not responsive. If we can be of help with your return, please do try us again as we gladly accept returns on unused and unopened merchandise. Thank you!
2-3 day delivery is an absolute lie! I assumed they would send USPS priority with that claim. My mistake was I believed their claim. Ordered on a Monday their site said I would get it by Friday which is when I needed the products by at the latest. It will not arrive until after the weekend, I will now receive the items too late so I am going to return the order. What a waste of time. I will never order from Blitsy again.
Hi Sherri! We are very sorry if you experienced a delay with your first shipment. We tried looking up your name for any outreach and were unable to locate your order; however, we see you wrote this review during the Hurricane Irma timeframe when many shipping companies experienced delays outside of our control (ie, we shipped all orders out same or within 1 business day as we normally do, but some orders took an extra day or so depending on if the major shipping carriers ((we only use UPS, Fedex, and USPS Priority)) experienced logistical issues as a result of the severe storms. Any customers that reach out to us, though, we're happy to try and help as best we can. Again, we are sorry this was your first experience with us and we hope you give us another chance in the future. Do reach out to support@blitsy.com if you found your shipment did not leave our facility right away!
I tried to order several pieces of an item last night but the list price kept changing by a few dollars per piece at checkout. They got back to me this afternoon and just said prices are subject to change without notice and they can not match the price it showed when I was trying to check out. I sent them screen shots of the listed price and the changed price at checkout. Very disappointed in their customer service. Just beware and always check the list price compared to your checkout price.
Hello Virginia! We are very sorry you experienced this promotional timing issue. While it is normal practice for us to not adjust pricing or match prior pricing we've listed for a product upon each request we receive to this same regard (our pricing is always subject to change but we believe we have everyday low prices no matter when you shop with us!), you did indeed write into us directly and were able to show us that you tried to order when the price was lower but experienced difficulties (thanks for the screen shots!) We should have been able to provide a more satisfactory response to you and it looks like we didn't handle your concern appropriately -- we're very sorry for that. I've gone ahead and added a good-will adjustment to your account that we hope you find helpful. It also looks like you have existing loyalty points loaded in your account, so we hope you use them (and thank you for placing orders following this review, we sincerely appreciate that you continue to shop with us!) Please check your account balance at your earliest convenience and feel free to use the additional loyalty points on a future order. Thanks and Happy Crafting!
I ordered what I thought was five Kemper brand pottery ribs from Blitsy, yet only received one. In both the description and picture there was no indication of which rib I was purchasing (other than the label "3 1/2"), and all other descriptions were plural. I received my order in a timely fashion, I just would not have paid the expensive price for my product and shipping if it was clear what I was purchasing.
Hi Allison! We're sorry you experienced this issue and please know we're more than happy to make things right with you if you contact us at support@blitsy.com. While this is a more recent update, we are now taking our own photography of the items we sell to ensure this does not happen again. Even so, if you do email us and reference your order we'll make it up to you since this sounds like the item description could have been much more clear. Thank you and we hope you contact our team so we can help.
Every crafter like myself is always excited to receive and use the purchases made specially when done online. However, with almost 1 month (25 days to be exact) of waiting/shipping, the excitement just waned and turned into frustration. Spending almost $125.00 plus international fees was no joke and one would at least expect a delivery of at least 5 to 15 days as written on the website. Maybe you should think about upgrading your delivery system? Partners? One big factor for me is definitely fast shipping/delivery,
Hello Elle!
We truly apologize for the delay here and completely understand this was frustrating. We want all of our customers to receive their parcels as soon as possible so you can start using them!
We offer free shipping options internationally with a low order threshold, which sets us apart from others. We use DHL Global Mail service since they provide great detailed information in the tracking. Australia is one of the countries to receive that generally receives their parcels very quickly, but recently we have seen a handful of parcels take a bit longer than 2 weeks to arrive due to customs review. Again, we are so sorry for the delay in this case. We are monitoring this situation closely and our team reached by emailing support@blitsy.com is always very happy to help.
I purchased craft supplies from Blitsy early in the summer and received my order via USPS without issue. In September, I placed an additional order which was shipped out via DHL. DHL charges an additional $10 service charge once the package hits Canada along with import duties. When I questioned this with Blitsy, they informed me that they changed their method of international shipping and it was all posted on their website so, pretty much tough luck for me. I can deal with the exchange on the US dollar - my choice when purchasing from a US company. I didn't expect a $56 order to turn into a $100 order by the time exchange and an $18 DHL charge was added on. No more shopping at Blitsy for me and a heads up to question any other potential US suppliers about their method of shipping. Once bitten, twice shy!
Hi Deborah! We hope you contact us back concerning this issue as we resolved what was happening with DHL. Our customer service team is aware that duties/taxes may be imposed for international orders based on the country, but in your situation there was an error that occurred and we're more than happy to credit you back since this was an issue with our shipping department choosing the incorrect DHL shipping method. From the title of your review it appears you've ordered from us in the past and your final sentence states "once bitten, twice shy" -- please don't be shy and come back as we're always happy to correct any issues within our control. We continue to see many Canadian and other international customers from over 100 countries ordering from us everyday without experiencing this same issue, so we hope you give us another chance. Email us at support@blitsy.com if we can help correct the issues that occurred with this prior order. Thank you!
I placed an order on Blitsy.com. The order confirmation said my items would be shipped in 1-2 business days. It has been 5 business days and it still shows that my order is processing. When I reached out to customer service, they blamed the Branding Partners. Blitsy does not actually have any items in stock. After you place your order, they place an order with a Branding Partner. The website falsely advertises that you will receive your order in 1-2 business days. My order still has not been shipped. My mom placed an order 6 business days ago and her order has not shipped either. Worst crafting website ever!
Hi Ashley! We're sorry for any confusion or misunderstanding with your order. You wrote your review on 11/29 and 5 business days ago would put you in our prior shipping model where items could take up to 7 days to ship. Some items had estimates of shipping out in 1-2 business days, others in 5-7 and some as much as 7-11 depending on where we were procuring items on your behalf. That model changed on 11/25 as we do carry stock on the items we sell. We've grown tremendously since late 2011 and we think we're the best arts and crafts website ever. Over 500,000 others agree and so we wish you'd give us a chance to help if you contact our team at support@blitsy.com so we can look into your and your mother's order. Thank you for shopping with us and if we find any issues with your order, we're always happy to make things right with you!
Order placed on Jan 27. Pkg received on Feb 2, but missing one. Wait until Feb 7, I wrote an email to the company. They said they were sorry they didn't know I did not get the product, I did not get email and I did not get refund. But t hey can't ship me the product because they OVERSOLD during the half price event. I was shocked. I would not place the order if the happy jig was out of stock. I would not pay $6 shipping if I knew they don't want to ship it out. I feel completely cheated and fraud.
The half price event is just a joke. The company did not honor any words come out their mouth. BECAREFUL OF THE ADVERTISING. IT IS JUST A LURE.
Blitsy advertises Free 2-3 day shipping on any order over $29.95. -- WHAT YOU WILL ACTUALLY RECEIVED IS FEDEX GROUND 5-7 DAY WITH NO EXPLANATION AND EXTREMELY RUDE OR NON RESPONSIVE CUSTOMER SERVICE. -- Illegal False Advertising, 100% illegal and has been reported to the Consumer Protection Agency along with a cease and desist.
Hello Cruz!
We truly apologize for any concerns, which we can see were resolved privately with you in our direct Blitsy queue. In this instance it appears you reached out to make an adjustment to your order; however, we processed and shipped your original order so quickly that we didn't have time to make an adjustment. From there, we only ship with major carriers and we detected wildfires in California created a delay outside of our (and your) control!
Your first order was placed on August 1,2017 and it shipped out the following day, August 2nd.
Looking back at our records, our team has completely resolved this issue after this Site Jabber review. Your initial ticket came in on August 2,2017. Our team replied within one hour to this request and we never heard back from you following another attempt to contact you on August 3,2017.
If you have any other questions or concerns, please email them to support@blitsy.com and our customer success team will be so happy to help you!
Below is a timeline of our correspondence.
++ August 2nd, 2017 ++
You: 12:58pm.
Blitsy: 1:38pm
You: 1:49pm
Blitsy: 2:30pm
You: 10:57pm
++ August 3,2017 ++
You: 10:53am
Blitsy: 11:39am
++ August 8,2017 ++
Blitsy: 10:04am
++ August 10,2017 ++
Blitsy: 2:46pm
We hope that others who read this correspondence understand that with all of the inclement weather (the last 2 site jabber reviews), that we still get our orders shipped quickly and need to rely on the shipping carriers to deliver items on time. We will always do our best to make things right if reached out to directly via support@blitsy.com but unfortunately we don't always get that chance. Thanks for reading!
Firstly when I first went onto the website I assumed it was UK company as everything was in pounds and not dollars, so I placed an order, paid postage fees (high ones too) only to receive an email a few days later from HM Revenue & Customs to say I had to pay an extra £20 in import charges! Awful! It was only then that I realised this is actually a US company, there should be a warning at the checkout to say shipping does not include import fees and taxes its terrible a company can do that without clearly stating you will have to pay extra, I ended up paying £50 in postage and import charges for an order that wasn't even worth that!. I've emailed a complaint no doubt they will email back saying its tough luck its in the FAQ part of the website, who reads FAQ's before ordering something?! STAY AWAY!
Hello Jodie! We do apologize for this happening and we do our best to make it clear that we're U.S. based company servicing both domestic and international customers. We have a very in-depth Help Center on our site and while we try to make it easy to view your shopping cart in your local currency, we understand that it can be frustrating if you are charged taxes or duties at the time of delivery. This is not the case with every order as each country has its own set of rules for receiving packages from the U.S., and we do our best to clearly state that even with our free shipping options, that customs/duties/VAT fees are the responsibility of the customer whenever applicable. Sometimes orders get through without being charged while others don't, and these are fees charged by the country, upon entry. It is usually a dollar threshold that causes some orders to be charged, and so we hope that you understand these fees are charged by the country/government and not Blitsy.
Again, we apologize for this confusion and for the confusion that our site shows the price in your own currency, rather than starting in USD when we detect you're from outside of the U.S. We made this change to our site after having many customers request it and will take your feedback seriously in continuing to improve Blitsy.
I see that a member of our team responded to your email sent February 5,2017 on February 6,2017 and never received a response from you. She then sent another email to follow-up on February 16,2017 and never received a response to that one as well. We truly love our customers at Blitsy and we are always going to do anything within our power to help. If you have any further questions, feel free to email support@blitsy.com and our team will be so happy to help.
The people here are so friendly and helpful too. I love the things I have ordered there and will shop here again! Jan
I have sent several emails regarding the shipping time on my order. On their site is says orders ship in 1 business day, yet it's been 4 and I don't have a response to my concerns, or a tracking number. The site says 2-3 day shipping and that is a lie. They have my money and feel it's not necessary to do follow-up customer service. I was tricked into buying from them and was excited that I had perhaps found a great craft site alternative to which I would be continuing to spend money, but if I can't even get the decency of a response when I have an issue, and if they can't be HONEST about their shipping practices, then I cannot recommend anyone shop there. I CHOSE them over other sites because I believed what they had in writing on their shop. I could have ordered elsewhere and I would have my items by now. I am so disappointed as what I was ordering was for a birthday gift that I now will not have on time. Does this need to be escalated to my credit card company or will I finally get a response? It seems they can get on here and respond to negative reviews, but my CUSTOMER emails go unanswered. I am so disappointed and I feel like my money has been stolen.
Looking on social media, it seems they will lie and say they never got your emails, or pretend their responses went to spam. This will NOT work on me, customer service, so please don't try it. I know my emails went through to you, I used your support email and have a confirmation email that it was received. I also know how to use internet and email in 2016. I've been using the internet for 20 years now. I know where my spam folder is (and I keep it empty) and I also run three successful online businesses, in which I know how customer service works. So please be honest with me and do not try the run-around. I REALLY hope your team resolves this properly.
Hi JB! I'm going to send you a private message to learn more about your order and see how we can help. I also encourage you to join our private Facebook group for everyone that placed orders for Black Friday and Cyber Monday as we have a community of customers and supporters who we've serviced for years, so please know your money is not stolen. We are a BBB compliant compliant company and only want you to be a happy crafter and will do what we can to resolve your concerns. We are an honest company and my response below (to Charissa) regarding the spam folder is not a common response as I do not believe there are any other platforms like site jabber -- I just know we respond to all social media requests (which do not have spam folders) and it never takes us 4 days to respond to an email! :) We are here for you and I hope you join the Facebook group. I hope by the time I'm writing this that you've already seen a response and please understand that our email queue got backed up with a thousand emails (many asking questions about products or for repeat customers saying hi!), but also some who sent multiple emails in a short span of time which we've been working through 24/7 this past week. We care very much and hope you'll see that when we get a chance to talk. I'll send you a PM now to see if you can share your order number or email address so we can better assist in case our team hasn't gotten back to you already!
Ya he comprado varias veces en Blitsy. Tienen buenos precios y gran variedad de productos. Tarda como un mes en llegar a España pero merece a pena la espera, tienen muchos artículos difíciles de encontrar en España.
Overview
blitsy has a rating of 3.5 stars from 40 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with blitsy most frequently mention customer service and free shipping. blitsy ranks 11th among Craft Supplies sites.
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for this positive review, Bonnie! We really appreciate it and hope you're continuing to enjoy your experience with us!