I ordered some stuff during Black Friday when they were having a sale. Got my package, but it was not the right order at all. I emailed and heard back after 2 days that they will look into it. The rep was supposedly off so Alan the supervisor took over and told me he would get back to me after hearing from the shipping department. Well, it's been almost two weeks since that last correspondence and I emailed two more times just for a follow up with no response whatsoever. Extremely disappointed with their lack of service. I understand it's the holidays and things get backed up, but this is unacceptable.
*******************************************************************************************************
UPDATE... After another attempt contacting customer service, I got a response from Alan who was very apologetic and finally made it right. I got my order in time for xmas and my intended recipient. All is good.
Allison is the best customer service rep ever. She was helpful in helping me deal with a die that didn't line up with the stamp right and refunded my money to me! You can best believe I will be ordering again in the near future! Thanks blitsy and Allison!
I bought a word punch board from them. The first time I used it one of the lettered broke while trying to separate it from another letter. The instructions said the letters could be stored by attaching them to one another. In order to get anything done about this problem, the customer service rep must deal with the manufacturer. It has been 10 days and still no response from manufacturer. Today via email the rep suggested that maybe I could donate or regift the No mention of the $33 I spent on it. I will never order from them again. Their return policy is awful even if you have a defective product.
I recently placed an order with Blitsy and needed some help with the ordering process. Leigh was fast, accurate and followed up with return emails. The quick turnaround of the order was astonishing as well. It provided me with quality products in good time and at very competitive prices. Free shipping added to the attraction also. Leigh and the Blitsy team are the best!
There are very few companies who actually are as diligent in hiring customer service reps as they are CEO's. Blitsy has incredible customer service. I specifically want to give kudos to Alan. He took my anxiety of a shipment lost very seriously. Replaced it without question. We kept our correspondence going, as I said if the first arrived, I would keep it and Blitsy could bill me for the 2nd. I found him to be courteous, had a sense of humor (important to me), was loyal to the company, had my interest first, and replied to emails promptly. This is stellar service. I have waited 3-5 days for a reply from other companies who tag me back immediately saying they will get to me in 24 hours. Yeah, right! Alan is the benchmark and I would hope a company like Blitsy would find a way to reward service like his and acknowledge it in front of peers.
I'm thankful the whole Blitsy's team and Allison especially for the help in solving my problem with checking out and placing my order. It has been a great pleasure dealing with Blitsy's Customer Service! And yes, I'm Blitsy's fan. To my mind it's the best shop on the internet! I love the prices, quality of the poducts, simple and clean navigation on the site, free shipping to Russia over $ 100, Loyalty Program and a lot of inspiration! Thank you and good luck! From Siberia with love! :)
I have been buying from Blitsy for at least four years. 28 Purchases since 2014. I had a year or so break because their shipping costs went up and made it unjustifiable to warrant a purchase. It has since been adjusted to free shipping over $75 to Africa, and suits me well, as I always get charged by our customs here but it equates to what I might have spent on postage so they cancel each other out. I have never had a problem with my order, I expect it to arrive within 3weeks and am usually right. I have just checked my transactions with Blitsy, and everytime I have a problem as far as I can see I have been remunerated in some way. There have only been 3 times out of the 28 times. I will definitely be back. Prices are a little higher but the free shipping makes it up.
I placed my first order with Blitsy and unfortunately there was a missing piece. I contacted customer service and they responded right away and refunded my money right away! No hassle what so ever! Needless to say I will be a return customer! Besides all that I love their selection and prices!
Blitsy has always shipped quickly, and has quality products at the best discount I can find on the web. In one case I had a damaged item, which was communicated to Blitsy customer service, and they very quickly addressed the issue to my complete satisfaction. Stellar customer service!
I am thankful to Blitsy for their free shipping above $50 shopping even for international customers, which is very difficult to find with other shippers. And their shipping was really fast, and the packaging was great...
Thank you Blitsy, from now onwards, I will definitely shop from you.
I received a coupon for 50% off my order they wouldn't honor. Prior to this incident there were other issues with website and customer service. I wouldn't recommend the website. When I contacted customer service they replied but they're attitude was one of not caring whatsoever where I took my busines which I said I'd take elsewhere and I have spent close to a thousand dollars on their website. Enclosed is a picture of the coupon they did not honored. This was the last act that took me over the edge. The fact that they simply could not have care less if I was stayed as a customer or not clearly showed me they do not value their customers.
I submitted my resent order without noticing that I had not changed the shipping address from my winter address to the current address. The email asking to have it changed was answered timely, problem solved. I will continue shopping and advise friends to do same.
I
Have recently placed multiples orders from Blitsy and very pleased with products and service. Received within 4 days. Had one order where ink leaked from a bottle, thank goodness was in a plastic bag so got no further than the inkers in the bottle. An email to Blitsy was responded to within the hour and a replacement was sent. I think this is awesome service. Very pleased with this business!
I want to give a shout out to the customer service team at Blitsy. I received a dylusions large stencil and unfortunately it was broken due to being packed incorrectly. I sent an email with a picture and received a response in less than 24 hours. And I am now looking forward to receiving my replacement. I am so happy with the quick response and positive interactions with the team. Thank you everyone at Blitsy
Laurie Probst
I have ordered from them 22 times in the past year! Why? Because they offer great prices, frequent promotions and fast, FREE shipping on orders over $29.99. Compared to other websites, that is phenomenal! I have never had to contact customer service except to tell them how much I appreciate their business practices.
Delivery times are an absolute joke. They send packages by local post - two weeks later and I still haven't got my product. Waste of time. Never ordering from here ever again! Now I have to figure out how to get my money back.
I also didn't know the company is US-based, so I have to pay custom taxes, due to the fact that all their prices are in British pounds.
I am a avid follower of Blitsy and have watched them grow over the last few years. I have ordered at least 50 times and have never had a problem. The one time I did they provided the help I needed. It appears this review site only collects the negative and doesn't require any information to leave a review. As a former store owner myself who knows how difficult it is to sell online anything online, I appreciate the service and savings they have provided to me. Thanks Blitsy!
Thank you so much for this positive review. We look forward to taking care of your for many more orders to come, Liz!
I ordered what I thought was five Kemper brand pottery ribs from Blitsy, yet only received one. In both the description and picture there was no indication of which rib I was purchasing (other than the label "3 1/2"), and all other descriptions were plural. I received my order in a timely fashion, I just would not have paid the expensive price for my product and shipping if it was clear what I was purchasing.
Hi Allison! We're sorry you experienced this issue and please know we're more than happy to make things right with you if you contact us at support@blitsy.com. While this is a more recent update, we are now taking our own photography of the items we sell to ensure this does not happen again. Even so, if you do email us and reference your order we'll make it up to you since this sounds like the item description could have been much more clear. Thank you and we hope you contact our team so we can help.
Every crafter like myself is always excited to receive and use the purchases made specially when done online. However, with almost 1 month (25 days to be exact) of waiting/shipping, the excitement just waned and turned into frustration. Spending almost $125.00 plus international fees was no joke and one would at least expect a delivery of at least 5 to 15 days as written on the website. Maybe you should think about upgrading your delivery system? Partners? One big factor for me is definitely fast shipping/delivery,
Hello Elle!
We truly apologize for the delay here and completely understand this was frustrating. We want all of our customers to receive their parcels as soon as possible so you can start using them!
We offer free shipping options internationally with a low order threshold, which sets us apart from others. We use DHL Global Mail service since they provide great detailed information in the tracking. Australia is one of the countries to receive that generally receives their parcels very quickly, but recently we have seen a handful of parcels take a bit longer than 2 weeks to arrive due to customs review. Again, we are so sorry for the delay in this case. We are monitoring this situation closely and our team reached by emailing support@blitsy.com is always very happy to help.
I contacted Blitsy about something that look strange regarding tracking of my order. I received a very quick reply from Leigh who was very helpful. Thank you very much!
Overview
blitsy has a rating of 3.5 stars from 40 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with blitsy most frequently mention customer service and free shipping. blitsy ranks 11th among Craft Supplies sites.
- Visit Website
- CHICAGO,, IL
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Raluca!
We are so sorry you had this experience. On our site, we show the local currency to make it an easy shopping experience, but we note in multiple places on our site that we are a US company based in Chicago.
We offer free shipping options, which I see you met. With DHL Global Mail service, it starts with DHL in the US and then the final delivery is made by local post offices in the destination country. This service is helpful, as it shows transparency into where your parcel is at each step of its journey. In our Help Center, we note estimates of the average amount of time it takes parcels to arrive internationally. Unfortunately, estimates can sometimes be wrong, depending on a number of factors, including customs review which can vary from country-to-country. In your case, it seems your parcel took about a week in customs review. We have no control over this, as customs is run by each country. As of Saturday, it arrived in Romania and is making its way to your shipping address.
In any case, where a customer does not receive their parcels in a timely fashion, we will always help! Currently, our customer success team is working with you on this issue and we'll make it right. We very much want you to have your order! :)