I ordered a few Tim Holtz Distress Ink Reinkers from Blitsy. The price was great and they came in the mail pretty quick. All of the reinkers cane factory sealed and upon opening and testing them I noticed one was very dried out. The ink was thick and chunky to the point where I couldnt suction any into the eyedropper. The next day I contacted Blitsy customer service and received a prompt super friendly response from Allison. She apologized for my inconvenience and said she was shipping me a new one my way immediately. She also said not to worry about sending back the defective ink. I would definitely recommend Blitsy to my crafty friends!