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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
Had an issue with my order and Zach from customer service handled it perfectly. Helped me sort the issue out and made it super easy to return
I was having issues figuring out how to use a product I bought and they responded within a single day (I sent in a support request late in the day and they responded to it early the next day) with a video on how to use the product. Brooke H was very friendly and helpful.
Somehow, someway my discount code was used by my name & delivered to my address even though I didn't authorize or utilize said discount code. Very confusing.
Hi Stephen!
We are sorry to hear that there is questionable activity with your gift card code. If you give us a call or email with more information, I will be happy to look into this for you. Thank you for your feedback.
~Lisa
I ordered a Benchmade 9400, but got a 940. Called customer service, and within 20 minutes I received a full refund. I greatly appreciated the prompt and proper service.
Hi Rosemary!
I am sorry you received the incorrect item, but happy that we were able to offer a satisfactory resolution to the error! Thank you for leaving a review!
~Lisa
Sharon was so nice and accommodating with regard to my question. It was a pleasure to be treated so warmly in this day and age.
Hey Ray!
Thanks for leaving a review of your pleasurable experience with Sharon! I will share this with her!
Lisa
Knife was sent on time and the post office messed up. Complete incompetence from the post office. Zack sent the knife again, and unbelievably post office screwed up but I was ready and caught it in time. I finally got my knife thanks to Zack. GREAT WORK BLADE.
Niiiice knife.
Hey John!
Glad that Zach was helpful with your delivery issue! We appreciate the review!
~Lisa
Hannah was very professional and courteous she explained everything in detail I will not hesitate to buy from Blade hq again i appreciate all the help and you have a customer for life.
Hi David!
Thanks for sharing your experience with Hannah, and for being a loyal customer!
~Lisa
I want to say thank you for the discounts and for the quality knife that safely reached me without any problems, I also want to say a huge thank you to the support team for the quick answers and help
Hey Yehor!
Thanks for the great review! We appreciate it!
~Lisa
I liked the knife in every way, except it was smaller than I realized it would be.
Hello Jerry!
Thanks for leaving a review!
~Lisa
Ordered an item on 3/16 and as of 3/29, just received message that it will be 2-3 days longer until delivery. FedEx is actually the worst shipping service time and time again, which BHQ continues to use.
Hi Jeff!
Thank you for your feedback. I am sorry to hear your package delivery was delayed. It looks like it delivered 3/30.
~Lisa
I needed to cancel a order and make a new one, costumer service was very helpful!
Hey Gavin!
Thanks for leaving a review of your customer service experience! We appreciate it!
~Lisa
Found what I believed was a defect on knife scale and was able to return with ease
Hello Thomas! Glad that our hassle-free return policy was easy! We appreciate your review!
~Lisa
I had forgotten my password to login. I was having difficulties getting an email back to reset my password. I emailed customer support and Sharon took care of it right away. Thank you Sharon for excellent customer service.
Hello Chris!
Glad that Sharon was helpful with your issue! Thanks for the review!
~Lisa
Very helpful and responsive. Great experience. Thank you
Hi Jason!
Thanks for the five-star review! Glad that you had a great experience with us!
~Lisa
Zach A and Aaron from logistics are a great help! These guys went above and beyond to help me get my order situated. I would highly recommend blade HQ and their staff anytime.
Hey Curtis!
Thanks for the great review and the shout-out to Zach and Aaron! Glad they got your order situated! I will share this with them!
~Lisa
There was a problem with my card with a purchase. The sales division so cordially contacted me and made me aware of the error so I could make my purchase and make my experiences as smooth and enjoyable as possible I thank you for your service
Hi Brad!
Thank you for leaving a review. Glad to hear your experience was smooth and enjoyable!
~Lisa
Seems FedX used the same shipping number for another address.not your fault still have not received knife
Hi John!
I am sorry to hear you have not received your order. Please give us a call or email with your order number, and we will look into this for you! Thank you for the review.
~Lisa
This was my first purchase with BladeHQ, and it went flawlessly: the selection was great, prices competitive, and the shipping was lightning-fast. Would buy again from them for sure.
Hello Danny!
Thank you for leaving a review! Glad to hear you were pleased with your first purchase!
~Lisa
Really fast and I got my points. I didn't realize it was a seperate account.
Hi Chris!
Thanks for the review! Happy to hear that we were able to get your points applied!
~Lisa
I have been a BladeHQ customer for many years and have always been satisfied with their service and products. I recently returned a knife I had purchased a week ago and it was processed very quickly with no issues, with assistance from Alyssa T. Just wanted to give kudos to BladeHQ for their service, whether or not you decide to keep one of their knives. Thanks!
Hi Bill!
Thank you for the review, being a loyal Blade HQ customer, and sharing your return experience! Happy to hear Alyssa assisted you promptly and the return was hassle-free!
~Lisa
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Zachary!
Thanks for the review of your experience with Zach! He is great!
~Lisa