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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
Delivery from Usps was horrible I had to pick up my package from thier office! But the knife is hands down the best knife I've ever owned amazing action right out of the box fits perfect I wear an XL Glove! Thank You Blade HQ!
Customer service was responsive and efficient with my return request. No questions asked, and got the shipping label emailed to me immediately. 5 stars.
Hey Paul!
Thanks for the five stars! Happy to hear you are pleased with our no-hassle return policy!
~Lisa
Wendy was helpful and thorough. She walked me thru the process, and did a follow up to ensure that everything went smooth. Top notch customer service.
Hello Arthur!
Thanks for the great review and shout-out to Wendy! I will share this with her!
~Lisa
Outstanding customer service! They obviously care about meeting the needs of consumers.
Hi David!
Thanks for the great review of our customer service! We appreciate it!
~Lisa
Fantastic selection of knives,good prices, professional staff! They are know my "go to" knife source.
Hey Kent!
Thanks for the great review and loyalty to Blade HQ!
~Lisa
Every knife for the purpose needed.I think that this will probably be the only blade source that will need. Most likely,you will find the" Fixed" or "Folder " in the brand that you can trust. Look up Blade HQ and you will see what I mean.
I continue to shop Blade hq for their awsome inventory with very competitive pricing. Customer Service addresses any issue & solves it in minutes, not days or weeks. I've spoke with ALYSSA T., who is knowledgeable, professional, & understanding about their customers being satisfied, she has always fixed any issue w/products or shipping. I appreciate BladeHQ...That's why I shop BladeHQ.
Shout out to BladeHQ, Marion, Va...Thank You!
I had a small issue with my order and Blade HQ took care of it without any hesitation. Alyssa at Customer Service fixed my issue instantly, resolved in minutes, not days or weeks. Customer Service is so important and Blade HQ is at the top of the that game. I Appreciate shopping online at Blade HQ. I absolutely trust these fine people!
Thank You Ms. Alyssa!
Sharon was quick to get back to me on a question I had for a new knife.
Ed
Spent $400 tried to use my points. During checkout it doesn't show the money that was saved from using your points and it wasn't applied. Per your customer service it was it wasn't. I was sent a coupon code in my email. It was never applied to my account. I feel like I was ripped off, customer service was not helpful. Your websites shopping cart Experience is very outdated. Boxes do not populate information and does not show a discount applied at checkout.
Every interaction I have had with Sharon has been great. She is incredibly helpful, professional and courteous.
Ordered a knife. They shipped the knife. The knife is exactly what I ordered. Good customer service. Will purchase from these guys again.
I've had nothing but great service from this company and it's because they have great people working form them! Keep up the great work and thank you Jen for taking care of my issue.
Great company to deal with with excellent customer service
Hey Joe!
Thanks for leaving a review! Happy to hear you are pleased with our customer service team!
~Lisa
I called bladehq and someone named Zach A. Answered and there was a misunderstanding in the call mainly cause I just didn't speak up about it but as soon as he noticed what had happened he emailed me back 10 mins after the called saying he misheard it and explained what was happening with the gift card not showing in the checkout and refunded the gift card all in all very good customer service
Quick attention, they solved the problem in a very responsible way.
I am very happy with BHQ
Thank you so much, Manuel! We appreciate your business~ ~Tiffany
I was very pleased with the quick response to my email. The staff at Bladehq are courteous and knowledgeable and I highly recommend Bladehq to anyone.
Thnk you, Tyler for the great review! ~Tiffany
I reported a packaging issue and got a fast response. Extremely courteous!
I didn't expect anything other than a response but was given a gift certificate for reporting my concern. I'd call that going above and beyond!
I'm very grateful for the response and attention to my concerns.
Sincerely,
Robert Mann
Hi Robert! We're thrilled to hear you were taken care of so well! Thank you for the review and great feedback! ~Tiffany
Great "No Hassle" return experience! BladeHQ customer service was extremely polite and helpful - I love doing business with you!
Paul
Hi Paul, Glad our hassle-free return policy was hassle-free for you ;) Thank you for the review! ~Tiffany
I had an issue with a (rather expensive) knife that I ordered. I received excellent professional and prompt assistance from Hannah via email, and the issue was resolved -- better than my expectations. Blade HQ has earned a loyal repeat customer!
Hi Larry! We're happy to hear Hannah took care of your issue. She is great! ~Tiffany
I had a question on a particular knife and Brooke answered it quickly and throughly
Hi Cinder!
Thanks for the review of your experience with Brooke! She is an asset to our team!
~Lisa
My issue was resolved very quick. I had a lost order and Zack A. Was very quick and helpful resolving the issue.
Hey Joseph!
Thanks for the review! Happy to hear Zach was quick and helpful with resolving your issue!
~Lisa
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lester!
Happy to hear you are pleased with your purchase! We appreciate the great review!
~Lisa