Overview
BladeHQ has a rating of 4.6 stars from 1,967 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BladeHQ most frequently mention customer service, quick response and next day. BladeHQ ranks 1st among Knives sites.
Ordered a case knife. When I received the knife, one of the handle pins was missing, the main blade had a rolled edge and both blades were re-sharpened. This was evident by all the grit build up on the edge, very dirty. When I pay for a new knife, I expect it to be new. On top of that they didn't refund the full amount. I'll never do business with this company again.
Fantastic, every time I contact customer service I get a quick and accurate reply!
I had contacted customer service to advise about the safety of one of the knives they sold.One of their customer service agents Jen then contacted me and gave a very well thought out dissertation on the advantages, disadvantages and some ways to make the knife more user friendly for me.Yes for me.I had stated my use for the knife and Jen customized her very lengthy response to my concerns. Customer Service Extraordinaire.
Hey Michael!
Thank you for sharing your experience! We're thrilled to hear that Jen went above and beyond to provide you with a detailed and personalized response regarding your concerns. It's always our goal to ensure that our customers feel valued and supported. We'll be sure to pass along your kind words to Jen. We're here for you anytime you need assistance—thank you for choosing Blade HQ!
~Lisa
I recently purchased a knife I wasn't super fond of (size and color) should have done more research on my end.
Anyways Jen made the return process quick and seamless.
Hey Ryan!
Easy returns make all the difference! We totally get that sometimes things don’t meet expectations, and we're glad Jen made the process effortless for you. Here’s to finding the perfect knife next time!
~Lisa
I sent an email asking about the restock of a certain model and Hannah answered promptly with a very in-depth answer. Customer service is on point, as always.
Hey Geoffrey!
Thanks for the awesome feedback! Hannah always brings her A-game, and we're glad she could provide you with the details you needed. Stay sharp—we appreciate you!
~Lisa
When I wanted to return a Knife I purchased from Blade HQ, Kim and her team were most cordial and efficient in providing me with a return label for my purchase. It is this topflight service that has made me a years-long customer of Blade HQ.
Hey John!
Thank you for being a loyal part of the Blade HQ family! We’re thrilled to hear that Kim and the team provided you with the same top-notch service you’ve come to expect. It’s customers like you who make what we do so rewarding. Here’s to many more years of great knives and great service!
~Lisa
I ordered a package a lil over a week ago and with express shipping but have still not received it so Jen went and helped me out by reshipping the product. Don't know what happened to the original and very thankful for the help.
Hello Ivan!
Thank you for sharing your experience! We're glad Jen was able to assist you by reshipping your order quickly. We're sorry for the trouble with the original package but appreciate your patience. We look forward to serving you again in the future!
~Lisa
I requested help on a broken AFC F16 OTF...since it was 7 years old no parts were available.
Hannah recommended Ytube for information source and it was right on!
I was able to disassemble, rework and reassemble without expense! Thanks for the direction!
That’s awesome! Hannah pointed you in the right direction, and you took it from there—sounds like a win-win! We love hearing about successful DIY fixes, especially on a well-loved knife like your AFC F16 OTF. Glad we could help keep it in action! ~Tiffany
Never thought that I'd hear from someone before business hours, but here we are! Wendy was incredibly helpful — can confidently say I haven't had a customer service experience like this anywhere else, especially lately. Thanks again!
Hey Matt!
Thank you for your kind words! We're so glad to hear Wendy exceeded your expectations and provided fast, detailed support, even on the weekend. We take pride in offering top-notch customer service and are thrilled that your experience stood out. Thank you for choosing Blade HQ!
~Lisa
Mrs. Dallas was super quick in her reply and helped me understand what happened with with order. I've ordered from here plenty of time and will continue doing so knowing the people who make everything happen are great people.
Hey Reese!
Thank you for your kind words! We’re so happy to hear that Mrs. Dallas provided quick and clear assistance with your order. It’s always wonderful to know our behind-the-scenes team is making a positive impact. We’re grateful for your loyalty and look forward to helping you with many more orders in the future!
~Lisa
Sent email with a question and Jen responded back with some good tips.
Hey Eddie!
Thank you for the great feedback! We're so glad to hear Jen was able to provide helpful tips and answer your questions. Don't hesitate to reach out again anytime – we're here to help!
~Lisa
I had a question about a knife and got the answer within a business day - Very Happy!
Hey Daniel!
Love to hear it! 😊 We’re all about fast and helpful service. Thanks for reaching out, and happy knife shopping! 🔪
~Lisa
Another fine job done by Hannah! Great job delivering speedy info..
Hey Ronald!
Thanks so much for the kind words! 😊 We’re thrilled to hear Hannah took great care of you and got the info you needed quickly. She’s a rockstar and we’re lucky to have her on the team! Let us know if there’s anything else we can help with — we’re always here for you. 🔪🙌
~Lisa
I was astounded by her detail and options. Very Quick Response.
Zach A was very detailed in answering my question. Very happy with my experience
Hey Vincent!
Lightning-fast and detail-oriented—Zach A. Knocked it out of the park! ⚡️ We’re glad to hear you had a great experience. Thanks for choosing Blade HQ! 🔥
~Lisa
Blade HQ is very reliable company, delivery is fast, customer service is professional.
Hey Dmitirijs!
Thank you for your kind words! 😊 We're thrilled to hear that you find Blade HQ reliable and that our fast delivery and professional customer service met your expectations. We appreciate your support! 🔥🔪
~Lisa
All good. Received a response in a timely fashion.
Hey Bob!
Thanks for sharing! We're glad to hear you had a smooth experience and received a timely response. We’re always here if you need further assistance! 😊
~Lisa
Very fast response and very helpful. Also was very businesslike communicating. Thank you
Hey James!
We appreciate your kind words! 💙 Our team strives to provide fast, professional, and helpful service every time. Thanks for choosing Blade HQ—we're always here to help! 🔪
~Lisa
Very helpful. The person is very kind and helpful. Very nice and helped me get what I needed
Hey Bryce!
Glad we could help! 😊 Our team is always here to make sure you get exactly what you need. Thanks for your support, and happy knife collecting! 🔪✨
~Lisa
Hannah was great. Very courteous and and professional!
Hi Michael!
Thanks for your kind words! 😊 We're thrilled to hear that Hannah provided courteous and professional service. We'll be sure to pass along your appreciation! 🔥🔪
~Lisa
The customer service representative, Hannah, quickly responded to my request. She was efficient and dedicated to ensure that my issue was addressed and resolved.
Jen is an exceptional employee. She resolved my issue quickly and was very friendly!
Hello Diane!
Jen strikes again! We're thrilled to hear she took great care of you—she’s a true pro. Thanks for sharing your experience, and we appreciate you being part of the Blade HQ family!
~Lisa
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- Marion, VA
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Business History
We specialize in High Quality (see that? HQ as in "high quality"!) knives from the biggest and best knife brands in the industry and have an impressive selection of folding pocket knives, military and law enforcement knives, butterfly knives, automatic knives, and traditional cutlery– if's it's a knife, odds are we carry it.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Jacob!
Thanks for the awesome feedback! We’re thrilled to hear you’ve had consistently fantastic experiences with our customer service team. Quick and accurate is what we strive for—always here to help!
~Lisa