BladeHQReviews 2,429

Website promises same day picking and I paid for 2 day shipping, yet my knife still hasn't shipped 3 days later. Id look into other options that don't lie to the customer and that have a customer support team that works on weekends.

Their shipping FAQ days they try to ship "same day." Um, I think that should be revised to "we try to ship before the customer dies of old age." Their shipping is absurdly slow. You're lucky if it leaves their warehouse in a week. But of course, they charge your card as soon as you hit "click." I've started to use another large VA-based vendor instead, which almost always seems to be able to ship by the next day.
Bladehq: learn how to do 2022 logistics. This isn't 1977.

With out going into inflammatory details,the previous reviews of poor service are true. The worst shipping and customer experience I have had for a long time. They have issues with truth.
I think they have hired a team to counter the true negative experiences as well.
Be warned and investigate other vendors.

So I just received my order for a total of three knifes. One Kershaw with custom engraving (a gift) the box was tore open and had to be taped back together, not really a big deal just looks like crap as a gift. I also ordered two dessert warriors but only received one. I contacted their customer service and talked with a rep (Heather who was polite and professional) I was told the dessert warriors were now out of stock ( they sell fast when in stock) and that I would receive a refund for the missing knife. I would still prefer the knife I ordered for it was meant as a gift as well. Also the seals on the knife box for the dessert warrior I did receive where cut open, not sure if these was a quality check thing or I just received a knife that had already been opened. Side note happy with the 2 out of 3 knifes I did receive and the customer service.

Twice I have tried to order the donut knife line both times the alerts didn't work. Company just says sorry and you wonder why people go to Amazon or knife center. Fix the system or be surpassed by a better company.

I had an ongoing query since 2019 and spoke to LORA, Who was amazing, knew exactly what to do and helped me out to resolve it. She is a superstar.

I've used the site for years, love the selection, search/compare capabilities, and customer service. I also love the videos and reviews.
Good customer service (thanks Aaron):
My order arrived without two of the free promotional items that I qualified for. Maybe I needed to explicitly add them to my order, or maybe their system should have done it. I called Customer service, they agreed to send one item, and gave me a $25 credit for the (free) item that they have run out of. Wow. I'm happy with the knives and the great customer service.

Give him a scenario and get the right tool at the right price. No sales BS just sound advice that could actually save your life. Let haters hate, let fighters live!

Unbelievably great communication. Alyssa T Is the greatest! Faster processing than a stiletto. No hassle No BS Finally People that are happy to Help. Thank you Alyssa!

Lora and John were very helpful and kind through the whole process of helping me fix my dumb mistake lol. Thanks guys!

As with all associates of Blade HQ and grind worxs, John was very attentive to my concerns. Took care of requests in a timely manner. Thanks again John and thanks to all your associates!

At least 80 percent of all orders ship, route and deliver with little to no issues. When things go wrong is when you find out how valuable Customer Service is and who you are really doing business with.
1) I had to request shipping information be sent to me from Customer Service. It didn't come automatically as promised. Not the end of the world. 2) The order ship date and the actual ship date were different. Not the end of the world. 3) UPS notice came saying undeliverable address. I tried to see what the problem was from the link but it wouldn't let me. Big deal. I called BladeHQ Customer Service. They said, "Our policy is to wait 8 days to see if it's delivered and then determine if to reship or you can request a refund at that time." No help, no numbers or contacts to even resolve myself. I thought maybe I got the "wrong person" in Customer Service so I called back later and got a different person but exactly the same response. I asked if I could speak to a supervisor and she said "No! I am the supervisor!" I said is there no one above you? She said, "No. All customer service issues stop with me!"
I called UPS numerous times myself in order to resolve the issue. BladeHQ Customer Service is worthless! I called five (5) other competitors and ALL without exception have contacts with each of their shippers and they help in resolving issues. I won't be giving any of my future business to Blade HQ!

John was very professional, knowledgable, and helpful. I had an issue with my order and he got it sorted right away. I also appreciate the ease of reaching BLADEHQ's customer service; their number is easy to find and the wait time is short.

Bought 2 knives for 34.99 each. The next day they went on sale for 24.99 each. I called to see if they could refund me the $20 difference. John the representative did not flinch. He verified my order and issued a credit. Very good customer service. John was prompt polite and fast on the phone. Reminded me of what customer service is supposed to be! Thank you very much

I have made many purchases from Blade Hq over the last two years. I've even done returns. Today I had to call customer service for the first time over an issue with my address after making an online order. I spoke to John that quickly fixed my issue, told me when my item would be shipping out, and when I should receive my item. I don't know where these negative reviews are coming from because I have never had to worry when ordering from Blade Hq. Hell even when I had to do a return it was super easy compared to some of the other knife websites I've dealt with. The point is I will continue to use Blade Hq in the future and would recommend them to anyone. Shout out to John again for helping me today!

I had a special request to go along with a purchase of a certain type of knife. I was wanting to request for the knife to be engraved as it was not offered in the purchase order. I was promptly contacted by John Wood of their Customer Service unit. He was polite and friendly as well as understanding regarding my request. I also wanted to request the knife to have a nice finish to the wood pattern on the handles. John was very understanding and worked very hard to help with my request. The service provided to me by this team and by John in particular was first rate. Thanks A Million Blade HQ and John!

I ended up having a pretty tragic issue with my order in which my knife went missing.
It took quite some time to get things in order but Aaron came through and sent me a replacement knife.
My replacement arrived very quickly and the packaging was over the top phenomenal.

I always got a quick response and great service, Aaron is the best!

I'm going out of my way to write this review about Grindworx's Customer Service Dept because of how awesome I was treated and how awesome they took care of my problem with an order. Actually it was Miss Melissa who gets all the Glory on this one. From the moment she answered the phone till the time we hung up, she stayed with me and went out of her way to make sure I was 100% satisfied with the way everything was handled. I couldn't have asked for better service. Not only did Melissa treat me with the Utmost Respect, she treated me with the Utmost Dignity too. This High Character Trait is Very Rare. I hope Grindworx Knows how fortunate they are to have such a Wonderful Employee like Melissa. I know I am. I'm very grateful for the way my problem was solved.
Thank You Miss Melissa and Thank You Grindworx for making my day and week awesome.