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How would you rate Bitstamp?
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California
1 review
1 helpful vote
Follow Richard S.
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These lots are scammers and they will lure you into investing your money and when it gets to a certain point they will lock your account and then ask you to make deposits of a large sum of money before you can get your account reactivated,Thankfully i found a better platform that got me back on track,tradecrypts is the platform you can trust for your investment.

Date of experience: January 21, 2025
Romania
4 reviews
13 helpful votes
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Withdrawal from Bitstamp
February 24, 2025

I have been waiting for my funds to be reviewed for a week now and I am unable to withdraw.it states sent successfully and then says must be reviewed status states in audit.inwas able to withdraw once prior to this and everything ran smoothly but I really don't understand why it is taking this long it says the funds should appear within 34 hours and now it's been 7 days!

Date of experience: November 22, 2024
France
1 review
0 helpful votes
Follow tun G.
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I failed withdrawal. I sent a letter to the hive biop to fix the bug and now I withdrew everythingg.

Ht tp :// su rl.li/kdk uiu

Remove space in between link to use.

Date of experience: December 1, 2024
North Carolina
1 review
3 helpful votes
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Bitstamp takes your money then blocks your withdrawals while engaging in a lengthy "security review". You will get scripted responses when you enquire about the status. This results in your money being held up for weeks. This all happened to me. Finally, they decided to cancel my account, and refund less than half of my original amount after taking multiple "fees". The reasons in email were vague, including references to "account activity". What? The activity of waiting? This has been the experience of many other independent reviewers all over the internet. Be forewarned…

Date of experience: July 13, 2023
Germany
1 review
1 helpful vote
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Everything was great signing up and verifying my information, until my account and funds were put into review, I contacted customer service, and they assured me it would be solved. However it never happened, even after months of waiting, you just get told not to send another enquiry as it might slow things down. Ayrlp. CO m seized control of the situation and tracked the transaction to my account.

Date of experience: March 12, 2024
Belgium
2 reviews
2 helpful votes
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Beware of this website
January 15, 2023

After making great %, I went to make a withdrawal but they asked me for more money by which point I knew my suspicions were correct it was a complete scam. Please everyone stay away! I have gotten my capital back with the help of spacetelcapital cpm

Date of experience: January 15, 2023
Florida
1 review
0 helpful votes
Follow Renee M.
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Set up a test account with a small deposit and a small purchase. Once I went to the withdrawal test, it still said I was disabled. This went on for months, even after a " security verification call". Still disabled to this day. Smart me didn't give them much. Don't trust anything they do or say.

Date of experience: September 22, 2023
Romania
2 reviews
0 helpful votes
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LEXICORP INFO
February 10, 2024

This site is not giving withdrawal, when you complete the withdrawal criteria of 6 usd mining btc it is increasing to 7 this is just taking waste of time. Use the website on my title/headline and got a refund

Date of experience: February 10, 2024
GB
1 review
0 helpful votes
Follow Devin B.
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If you open a support ticket, write a support email or write a complaint email, you won't get any response. Bitstamp doesn't take time to get back to you at all, but they do have a dedicated person writing responses to the negative reviews they get on Trustpilot.They care only about their image and not about their actual customers

Date of experience: December 7, 2023
GB
1 review
1 helpful vote
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I need my money
July 24, 2022

They have the ability to intervene, but they have chosen not to. I had my coins seized on this platform for a long time until I had to contact. dataforensicvault.com who assisted me in obtaining my back.

Date of experience: July 24, 2022
Australia
6 reviews
36 helpful votes
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A good one
December 19, 2019

This is a good one as far as cryptocurrency exchange is concerned because transactions with them are without a hidden agenda. In my experience, i lost huge funds investing in binary options and fraudulent investment scheme and although "fintrack. Org" was able to recover my lost funds, i tell you losing those funds in the first instance wasn't a favorable experience

Date of experience: December 19, 2019
Nigeria
2 reviews
0 helpful votes
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Fund's recovery
February 22, 2024

Everyday I blame myself for falling to this dubious scam, this crooks got me out of my life savings, I lost 60k this nonsensical thieves I was able to get my funds back after I got in touch with Regula.online Reach out if you are a victim

Date of experience: February 22, 2024
New York
2 reviews
0 helpful votes
Follow Showkat K.
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Yesterday I opened an account with Bitstamp and transfer ACH fund and bought ETH crypto. When I try to withdraw to buy another crypto I could not do it because they put restrictions so I call the company they said i have to go through an interview process and it took one hour with 15 minutes zoom video call interview.
Afterwards I got an email my account is enabled for withdraw and transfer but when I try again I saw same block. I called customer service they told me I have to wait at least 5-7 days before I can withdraw or transfer or buy another crypto.
I m loosing money from ETH but I can not do anything nor I can buy usd to stop losing.
This morning they sent me an email by saying my account is enabled so I can withdraw and transfer but actually not happen.
I do not know what is going on. Very confusing for me. No one tell full information in one time. Not helpful customer service and full team. Very careful to do business with them. Now I do not have any way to escape from them. I got to wait more few days to use my crypto loom like I do not have any choice.

Date of experience: October 31, 2022
Thailand
1 review
0 helpful votes
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SCAM PLATFORM. BE AWARE.
November 9, 2023

Do not use this scam platform. They will always invoke lengthy (with no end to it) AML reviews to block your account and hi-jack your money!
Be aware you may fully lose your money!

Date of experience: November 9, 2023
New Hampshire
1 review
0 helpful votes
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Bitstamp poor service
March 12, 2023

I keep on having log on issues. I had old phone with two factor id. It does not work. When I try to log in, it doesnt work. Customer service said they would look into issue they never got back.

Date of experience: March 12, 2023
Peru
11 reviews
22 helpful votes
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Good Bitcoin exchange where I can easily (and fast) move money in and out. I made many transactions with them and all without any problem.

Date of experience: September 28, 2013

Overview

Bitstamp has a rating of 1.7 stars from 19 reviews, indicating that most customers are generally dissatisfied with their purchases. Bitstamp ranks 363rd among Cryptocurrency sites.

service
10
value
8
shipping
5
returns
5
quality
7