Bitmain has established a strong reputation for reliability and exceptional customer service, with customers frequently praising the prompt delivery of high-quality products and the efficiency of their order processes. The website is noted for its user-friendliness and effective communication regarding order updates. However, some customers have experienced minor delays and challenges with returns, suggesting room for improvement in these areas. Overall, the sentiment is overwhelmingly positive, with many customers expressing loyalty and a willingness to continue using Bitmain for their future cryptomining needs, highlighting the company's commitment to customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I recently bought a Litecoin Miner L7 from Bitmain UK and it was an overall good experience. Even though the store had limited options of the other miners, but the one I chose was the best choice for me. The delivery was quite slow, but that's to be expected with most online mining stores.
D9 miner arrived timely, very well packaged and ready to mining. All parts as advertised. Cannot complain! Even spoke with tech support regarding query on PSU. Answered all questions in a kind manner. Would highly recommend.
Second time buying from Bitmain UK. And another great experience. Ordered and received and to be honest its better than I expected.
It was a terrible experience buying from Bitmain UK. The packaging of my Antminer S19 XP Hydro was damaged upon delivery and the customer service was incredibly rude. Delivery was extremely slow, taking much longer than the estimated time frame. I would not recommend Bitmain UK AT ALL!
Easy to set up and when I encountered problems with connecting a monitor the customer service was very kind and helpful.
10/10 i completely recommend
We have ordered several miners from Bitmain UK. We have also asked for their advice on upgrades and setting up the machines. The people we have spoken to are always helpful, courteous, and knowledgeable.
It was the first time I've used Bitmain UK for business purchases and it was perfect. I was kept up to date with the progress, the Antiminer arrived and was ready to mining. Will be using again!
I bought the Litecoin Miner L7 and it has been an absolute pleasure. It's so easy to set up and use, and I was mining within minutes! Additionally, I was pleasantly surprised to receive the miner within 10 working days - incredibly fast delivery! With its improved power, this miner is definitely a great choice for anyone looking to start mining LTC.
I've been working with Bitmain UK for over a year now and I'm very impressed with their professionalism. They are reliable and always willing to go the extra mile to help their clients. They helped me set up a Bitcoin mining farm with their S19 Hydro miners, which I must say are outstanding quality. Their after-sales service has been excellent as well. I would definitely recommend them to anyone looking for a business partner or community member!
Got my backorder KS3. Packaging was very good. Customer service was great. Honestly very much worth it. Didn't take them long either!
Good service. One slight issue with procurement of an accessory piece but otherwise excellent.
Price was very reasonable and competitive. The issue came with the customer service and delivery. I selected the 9-11 day turn around (Acceptable time frame), I contacted them after 9 days (Not working days) and asked if I could pay them to get it to me a bit faster as I had a client waiting on me. I was told that it wouldn't be worth it and my system would be with me by working day 11. On working day 11 I got an email to say the system was "Being Built", which was not good, So I contacted them to see if I could get it out for a Weekend Delivery, to which I was told "No". Long story short, lots of emails later. I recieved my system on working day 17. Unacceptable. I lost the client because of it!