Bitmain has established a strong reputation for reliability and exceptional customer service, with customers frequently praising the prompt delivery of high-quality products and the efficiency of their order processes. The website is noted for its user-friendliness and effective communication regarding order updates. However, some customers have experienced minor delays and challenges with returns, suggesting room for improvement in these areas. Overall, the sentiment is overwhelmingly positive, with many customers expressing loyalty and a willingness to continue using Bitmain for their future cryptomining needs, highlighting the company's commitment to customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Slow shipping time. Delivered in 17 days tho! And shopping is usually high as its coming from US!
Never had a problem with them. Was able to get Antminer KS3 from them when everyone else was sold out.
Bought some antminer parts and it said shipped all of the items and once I got one of the product, they added a new tracking number for the others that will come another week later. Very misleading, if I knew they were going to pull something like that, I would have of just purchased at Amazon and get it the same week with prime.
Great communication throughout, bought a L7 over the years with no issues so far.
Very pleased with the help and advise I received to get me exactly the miner I wanted.
Justin is a credit to the company very patient and very understanding highly recommended
I'm pleased with the Miner S19 XP that I bought from Bitmain UK itself, but their website is incredibly slow and laggy. Additionally, the packaging arrived damaged which was a bit of nuisance. Despite this, company has been quick to respond to my inquiries and offer solutions to the problems I encountered. All in all, I'm pleased with my purchase - just wished their website was a little bit faster and better packaged!
Unfortunately, I was thoroughly unsatisfied with the whole process of buying KDA Miner KA3 from Bitmain UK. The delivery was extremely slow, the payment process was fraught with problems, and customer service didn't respond to my inquiries in a timely fashion. I don't recommend anyone use this online store as they are unreliable and unhelpful when it comes to customers service.
Well packaged, arrived on time. Great communications, able to check status. Very good technical support with user questions over the telephone and remote diagnosis.
This is the third miner I have ordered over the years. Runs flawless. The only replacement part being the power supply. Delivery has always been faultless and on time.
I received my miner in mint condition, got it in on a week, i got exactly what i ordered. Very happy with me purchase.
Top company for all your mining needs. Recommend to all!
The delivery process if my recent order from Bitmain UK was incredibly slow. I waited nearly three weeks for my KDA Miner KA3 to arrive, and when it finally did, the package was damaged. My experience with customer service was positive. They were understanding and helpful, which made it an overall not that bad.
Had some issues with delivery, but other than that the miner is ok. Overall, recommend
Easy to order, easy to track and really impressive after care support. Would recommend.