We’re in this together! Stay safe with our COVID-19 guide

View
×
  • Bookmark

    Birchbox.co.uk

Corporate Values

Overview

Birchbox.co.uk has a consumer rating of 1 star from 1 review indicating that most customers are generally dissatisfied with their purchases.

View ratings trends
How would you rate Birchbox.co.uk?
Top Critical Review

“Little awareness of skin tones or how to communicate sensitively”

Varuni S.
6/12/17

I am South Asian with warm olive/honey skin tone and black hair (all stated in my beauty profile on the website). I sent a message to Birchbox asking if there was any way I avoid receiving items such as leg tints/tanning style products. Their reply included the advice to change my skin tone on my profile to caramel in order for them to send me less tanning products. Caramel is 2-3 shades darker than my skin tone and a lot of colour/products that suit my friends that have that skin tone do not suit me. I got the impression that my actual skin tone was the problem and I should change it on their website in order for it to be more convenient for them. Absolutely disgusted that they send that kind of advice their customers.

See critical reviews

Reviews (1)

Rating

Timeframe

Other

varunis
1 review
0 helpful votes
June 12th, 2017

I am South Asian with warm olive/honey skin tone and black hair (all stated in my beauty profile on the website). I sent a message to Birchbox asking if there was any way I avoid receiving items such as leg tints/tanning style products. Their reply included the advice to change my skin tone on my profile to caramel in order for them to send me less tanning products.

Caramel is 2-3 shades darker than my skin tone and a lot of colour/products that suit my friends that have that skin tone do not suit me.

I got the impression that my actual skin tone was the problem and I should change it on their website in order for it to be more convenient for them. Absolutely disgusted that they send that kind of advice their customers.

Q&A (0)

Questions? Get answers from the Birchbox.co.uk staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Sitejabber for Business

Gain trust and grow your business with customer reviews

About the business

How do I know I can trust these reviews about Birchbox.co.uk?

  • Sitejabber’s sole mission is to increase online transparency for consumers and businesses
  • Sitejabber has helped over 100M consumers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Birchbox.co.uk?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business