BILL

I was invited to receive a payment through bill.com worse decision I ever made this company has been holding my payment for over 25 days due to they want me to send in multiple documentation that I don't feel comfortable with sending them about I really believe the are a scam company I tried everything they stole my payment

I consistently have issues with getting my money from them. I was getting paid every Wed., then it was every Friday at midnight so I had to wait for my money on the following week, or get instant deposit and have $10.00 subtracted. Now I am still waiting on getting paid by them, and it is almost a week and a half late, I understand the lag time, but after reaching out to them, I still haven't heard back, and still don't have my money. I am asking my employer to look into other services because this is ridiculous. We are talking about large amounts of money they are holding onto.

I use the web version to send invoices to my US clients. As an international freelancer residing in Europe, I am unable to use my phone number for MFA. Every other platform I have used is fine with sending sms codes to a mobile number in Europe. This one isn't.
This problem exists for more than 4 years. Support at Zendesk is powerless and keeps sending me to the FAQ page. I feel for them, since they are not the ones in charge and can barely do anything apparently.
I've received much better support from smaller companies. Disappointed at the attitude and direction of ignorance the service seems to have adopted. Fix your technical issues or the competition will simply replace you.

Nothing works properly. Every session requires signing in repeatedly, each time waiting for a phone call with a code. I was hoping being forced to receive payment by bill.com would simplify things. Instead it has made getting paid even more difficult than before.

Also, the contract I signed with my client says I am to be paid within 14 days of receiving an invoice. TBH that often didn't work, but now I see bill.com has this client listed as "Net 30" and I apparently am not even allowed to change it. So now it automatically takes over a month to get paid.

Their sofware is really hard to use. Has completely ambiguous "sync errors" that no one can figure out how to resolve. The money "pulled" is way in excess of the bills paid, and it's taken me over an hour just to realize I don't seem to have any way of resolving it. Great concept. Horrible execution.

Don't use this company at all. They approved us on an account we charged our first client 4800 dollars for a 2 day rental in a Lamborghini Huracan Bill dot com notified us that payment was cleared and would be made available shortly after. 4 Days after services were rendered they voided the payment and refunded the client leaving us to hold the bag. Client rented car and we don't have our money. Poor customer service they don't have a phone number so your forced to chat with them and none of them are ever able to provide you with any details

The plus side for bill.com is the electronic invoice approvals and the ability to view them later. We sync with QB, and are finding random changes to previous months tied back to bill.com. We are using one Depart or GL in bill.com and it changes coming into QB. No reason - all valid Dept and GL codes.
Bill pay - UGH - they change vendors over to Virtual Direct (cc payments), but if a vendor gives you back a credit against the card, it is MIA. I have been trying for almost a month to get back $70. I have checks that never make it to vendors (don't blame COVID). We will be switching out of bill.com soon.

I am a 1099 contractor with a medical company and receive my payments through Bill.com. I have been receiving payments for over a year with them and for the most part things worked well. Until they locked me out of my account with no warning or explanation and then refuse to reinstate my account no matter how much proof I send them that I am indeed the person and company I say I am. I even sent them legal documentation showing the formation of my company, passport, drivers license, nearly everything including the kitchen sink. Then I can't get a hold of anyone to actually try to fix the situation and then they tell me I have to file an appeal which will take 5 days. Lastly, I finally was able to chat with someone online and nearly nothing a said they responded to correctly including I asked for a copy of the chat transcript to be emailed to me and they replied with thanking me for being willing to summarize the session and send them an email with the summary! Are you freaking kidding me! Stay away from this company if possible. There are much better companies out there such are WorkMarket by ADP. I would give them negative stars if I could.

After having limited customer support, I was hung up on at least twice. I have been requested to use this to send an invoice to get paid. One month later, I still have the turnaround.

First I gave my bank information, which wasn't enough because I had to verify myself by sending over m information via a ticket request (which asked for my latest bank statement, passport, etc), but no one has gotten back to me with the ticket. I'm not a "Karen" but this website is not user-friendly.

When they do call me via customer support, they call you in the middle of the work day...

I don't understand how Company can deal with peoples money and not have phone support it seems to me that they get a lot of complaints and that's why they don't do phone support I recently had to open up a bill.com app one of my customers sent over my payment and at the last minute it was voided for some reason so when I contacted them they were giving me the runaround which forced me to start being kind of aggressive and now they're asking me for all sorts of documentation I sent him the documentation and they're asking me for additional documentation trying to make me jump through hoops I will never go through this company again

Do not allow your customers to use this company. They ask for a lot of information about your company claiming that they need it for government purposes and they do not. They hang on to the money for several days unless you pay their ransom to get it right away.

Total scam site used to collect bank account info. Not legit, and really not safe at all. Instead us your bank's online billpay to pay vendors. That's always safe because you don't expose your account or routing number to customers.

I am now three months into using this. Every month is so frustrating. I invoice my clients and they tell me they paid me on that same day. It is one week before my money shows up in my business checking account. The only reason I am still using this is because I don't want to change payment methods again for my clients. I will give it a little more time and then I will look for other options for billing my clients. I should not have to wait a week for my money!

This has to be one of the most un-intuitive and archaic platforms I have ever dealt with. I have had numerous issues with setting up the Canadian bank accounts and getting paid in US dollars. In addition to that the customer service was not helpful whatsoever.

Multiple errors that take an extraordinarily long time to fix. I will never work for any client that uses bill.com again! I asked them to remove all of my information from their site and it appears now that they have only "deactivated" my account. I'm not sure what all that involves but I will be watching very carefully to make sure that they don't cause any more problems for me or my bank account. I wish I had never encountered this inept company!

I am not their customer but the recipient of their payments.
One customer set it up correctly & am paid ok. Rather annoying but works.
This is about one other customer who used it to pay me. They misspelled our company name.
I tried for 10 minutes to fix the error. I failed.
Then I call Customer Service. Service? That is an unfunny joke.
40 minutes later I finally had the spelling corrected.
Their website apparently spilts into two) so once I am logged in, it is impossible to get to the other half.
If that is not exactly true, it is my best guess at how the site works. It is not straight forward & clear.

I don't understand why people just don't mail a check or use their Bank Bill Pay?
So fast & easy. & free.
I don't know but I presume Bill.com charges for their "service"?

I'd like to charge my customers to receive payments from Bill.com I won't as that is not customer friendly.

A vendor I accept payments from forced me to use this trash website. How they setup the invoices and payments isn't intuitive and very confusing. Because is hte confusion I do not want direct deposit of the funds as I will have no idea what it applies to. Therefore, I opt for checks, except this antiquated crap company will not allow you to input a PO BOX as your mailing address. INSANE.