BILL

Don't even bother. If a client suggests they pay you via this platform siting expedience and ease, instead, just request they send your check by pony express via Istanbul at some future date. You will def get your money faster. Worst payment platform I've ever used. Impossible to get to customer support. Very vague once you've set up your account. Platform shows you've been paid even though no money shows up in your bank account. Just awful. Seriously, payments take longer to clear on bill.com than if you got a third party check, written in crayon, drawn on an Afghanistan pawn shop and deposited it in your local bank.

Bill.com would like to manage your receivables, the very heart of your cash flow, but they do not think that is important enough to provide telephone support. I am trying to work thru a complex problem with a low-level chat agent and it is a nightmare. Avoid at all costs.

It is my second review regarding dealing with bill.com. Even though the service they provide facilitates a lot of procedures internally, the lack of support from their customer service makes me distrust this platform. I sometimes find myself lost in making transactions with Bill.com, which means, dollar mistakes in case I am wrong. On this cases, you need support but you won't get it. So I prefer to go back to pay with checks, and manage everything trough the bank and this defeat the purpose of Bill.com.

Terrible app. I do all my business on my Android phone, and every other company I deal with is just fine. Bill.com hides their customer service behind a chat function where their people disconnect before solving anything, then they send multiple emails telling you to visit their secure message center to see their customer service representative's response. Secure is right. The message center is so secure it can't be found. I've spent a half-hour already, logging in and clicking Support like I'm told, but I never see that message center.

Good luck to you if you need help from Bill.com.

How can a company have a business that deals with people money and not have phone support, ya know a few companies started doing this and they all started jumping on like monkeys. Its $#*!ing ridiculous. I have a payment pending ive been working on through the state with for two months and about to be evicted my money better be in my account Friday, this is frustration just trying to get an answer from someone, you can't even type your own questions in their support box. I cant believe a company would set this up I really cant believe it.

No log in for new account. Bill.com stored a phone number from 1997 for verification. Live Agents refuse to update my information. Agents don't respond back. I've sent ID and current active phone number with zero updates or feedback. The company only has outdated information on the account in my name. This company is unresponsive. I would not recommend them. They are unreliable.

I have used this application for my business several years running. I put up with the lack of customer support because they were at least consistent... until now. Their processing time went from a couple of days to a couple of weeks without explanation despite my relentless attempts through their infuriating "custom support". If someone from bill.com is reading this it is your last opportunity to keep me as a customer. I NEED YOU TO CALL ME. Ticket ID *******. My phone number is in there. I know you have a phone...

I recently had to open up a bill.com subscription so I could get paid from the state that I was awarded through a rent relief program to keep people in their homes and for me to make my mortgage payment due to Covid- 19 for some reason as the payment came through it became voided spoke to support they stated that it was on my customers and spoke to my customer they stated process payment it's on bill.com end through further investigation bill.com customer service representative stated that bill.com voided it for some reason as I press the issue bill.com now wants me to verify all sorts of information and everything I have is suspended till further verification this started September 4 and now with still no results it is October 7 they're trying to strong arm me and I guess teach me a lesson. This company truly doesn't care if you have to pay bills or if you're getting kicked out or whatever the case might be as long as they're funds

I've had nothing but issues and their support is awful.

How are you a company which handles billing and has no phone support? Only messaging which takes days to reply?

Don't use if you're a sole proprietor. They froze my account until I could provide a business license and EIN which I don't need to have in my state

I wouldn't wish this miserable company on my worst competitor

I do billing for groups with multiple therapists and clients, and when we receive invites from bill.com for client payments, I refuse them. Send a check or give a credit card for payment, bill.com just adds one more layer of complication, and with their poor customer service, why bother? Also, one of my clients insists on paying me through this app. It delays payment, and tracking my invoices on the site is a real pain. I hate this app, from all perspectives.

Bill.com is a scam of a payments company for contract employees who are forced to use the system for invoicing. The bottom line is YOU WILL NOT GET PAID IN A TIMELY FASHION. From the time your invoice is "paid" by the client it will take a good week for you to get paid. You read that correctly. You can sign up for what bill.com calls "instant transfer" for which they'll take 1% of the payment amount, but beware that to bill.com the word instant still means several days. I would advise anyone reading this to recommend to your client that they not use bill.com to pay you. If they insist, I would strongly reconsider taking the job. You will be left disappointed every time you are trying to get paid and there is absolutely nothing you can do about it. If I could give them zero stars I would.

Recently I went through a change of banks; I've done this through payroll and receivable programs countless times in my life. Typically, when you deactivate one account set to receive electronic payments and replace it with another, it's going to automatically set the new account to receive electronic payments as well. At a minimum, it would prompt you to say "would you like to automate payments to come electronically to this account?" After receiving my payment from my business, I was mailed a paper check instead. No email automated reminder to say "your payment method changed" or "you may want to ensure you've set the new account to receive electronic payments". Bill just decides that of course I want to receive paper checks. This is a microcosm of how truly awful this program is.

We have spent a week to setup bill.com to get paid from customer. We are international company and bill.com says that it's possible for their customer to pay to international vendors. However the process is completely crazy and has dozens of bugs on the way. If you created wrong account, you can't remove it. But it you have an accout, customer can't invite you. If you write to customer with request to remove account, they say that did this however after a couple of days you still is able to sign in and as a result customer still can't invite you. If he has invited you when you pass by invitation link you get to the blank page with 403 Permission denied error without zero explanations why. And so on. It's absolutely amazing that so $#*!ty service still exist in 2021.

I was invited to receive a payment through bill.com worse decision I ever made this company has been holding my payment for over 25 days due to they want me to send in multiple documentation that I don't feel comfortable with sending them about I really believe the are a scam company I tried everything they stole my payment

I consistently have issues with getting my money from them. I was getting paid every Wed., then it was every Friday at midnight so I had to wait for my money on the following week, or get instant deposit and have $10.00 subtracted. Now I am still waiting on getting paid by them, and it is almost a week and a half late, I understand the lag time, but after reaching out to them, I still haven't heard back, and still don't have my money. I am asking my employer to look into other services because this is ridiculous. We are talking about large amounts of money they are holding onto.