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Here’s what consumers have asked with answers from BILL staff and previous consumers.
This will be the most success you have with them. From this point on, any time you spend on Bill.com will just be time off your life. Seriously, wait for a check in the mail from your client. Even if it gets mis-routed through Arkansas before getting to you, that will be less stressful and you will get it sooner than getting the money through this crap site.
Run the opposite way! Do NOT even attempt it! The have NO customer support. I swear they just train the same 5 people in the art of "Giving You The Runaround". Keep in mind, that's through Live Chat only. There is NO telephone option!
Follow your gut...Do NOT attempt to allow your customer to pay via bill.com. I never received the option of receiving payment via email with a virtual credit card. And, despite what their web site says, I can't find a way to change the current, RIDICULOUS payment process...they call me on the phone from a different time zones hours behind. They verbally give me a credit card number. Stupid process...if either the barely-speaks-the-same-language-as-me person on the other end or I happen to transpose numbers, there is no way to get back in touch with them. And God forbid you don't answer the call...they do NOT leave a voicemail and if you attempt to call the same number back, you just get a recording that doesn't help at all! I've now been waiting for 6 days for them to call me back to pay me my $10,000!
