BikesDirect

I have ordered five bikes from bikesdirect

Every time it was the the same; great price; tracking email at once; bike delivered in perfect shape; setup and assembly no problem -- and bike same quality as the best offered in any bike shop at half the price!

I have told friends about the site who have had the same experience; so why not spread the word on the net? Bikesdirect is the real deal

So far I cannot say anything good because Bikesdirect online does not accept my Visa credit card which is in good standing. BD is supposed to have a phone order line, but I got to an answer machine that says they will call back. Called four different times for no answer. NO call back in 4 hours. Their work day ended at 4 PM EST, and I didn't hear from them. They may be a good deal. But so far I have no deal. No deal is better than a bad deal, I guess.

Bought a triathlon bike from Bikesdirect a few mos ago. Can NOT beat the deal I got. Site is 100% legit. Bike came in a box and I had to put together myself... which was ez. Took to a bike shop for a tuneup too b/c gears were skipping, but minor adjustment and all good. Performed great, no issues! Great bike, incredible deal, I am upgrading to all carbon soon... and that bike will DEFINITELY come from bikesdirect. Hope I have the same experience again...

I thought it would be great to have one of the new Fat Bikes for riding on the beach. Local bike shops thought so too; but all their fat bikes were over $1500! I can not afford a toy like that.

I decided to try online; found some low grade stuff like mongooses at about $300; but I did not want to buy into troublesome low end junk

Found a nice gravity fat bike on bikesdirect and decided to give it a try
I sure am glad I did, spent under $600 and got a bike that seems nicer than the shop bikes that are $1500

I love it and I love riding on the beach

I recently purchased a bicycle online via their website. There is zero support during weekends and after work hours and they only communicate via email which makes communication that much harder. They claimed the bicycle will come 90% assembled and this was not the case. It was more like 70%. Had to pay to get this assembled. Given the lack of specs during purchase, only after assembling the bike did i realize this bike was not suitable for me. The support team were super unhelpful after I asked them to contact me via phone and get help on returning the bike. I would have to pay a bike shop to disassemble the bike and package it and understand there is an additional cost for the UPS return shipping label and cost if you do not return it in the original box - mine was damaged and hence cannot be used for returns. I absolutely do not recommend purchase from this site given all the hidden costs associated with it and the complete lack of support/ service they offer.

I recently purchased an electric bike from BikesDirect. I installed the bike per what little instructions were provided. When I tried calling the Bikes Direct helpline, I received a "Message full" notice and was asked to call back later. I emailed Bikes Direct about the electronics issue I am having with the bike and he replied with instructions on how the peddle needs to be put on counter clockwise. Huh? I've already ridden the bike but cannot get the electronics to work. They have sent me a couple of emails saying the bike doesn't work they responded they don't open the boxes and don't know about the bike. The suggested that I take it to a local bike shop to determine what's wrong. Lastly, I am not a one time customer. This is the third bike I have purchased from BikesDirect. Fortunately, on the other two I installed without incident. If you need help you won't get it. STAY AWAY!

I have bought three bicycles from bikes direct and have been very pleased with the quality and value for the absolute lowest prices. I had an issue with a damaged fork dropout upon shipping and was immediately refunded the cost of the part. I had an issue with the back wheel with the same bike and Larry totally hooked me up with not one but two brand new vuelta pro rims which arrived in the mail 2-3 days after I emailed him. Outstanding! Thanks guys, Im sure I will be buying bikes from you for the rest of my life!

I had my doubts. I hoped it would be acceptable. But it is so much more. This bike is awesome and I saved $1,000 over what people here wanted me to pay. O got a gorgeous Motobecane Sturgis Bullet. She's a fatty that rolls over everything. And she is my pride and joy. Bikes Direct is the real deal, friends. They are working for you. They did for me. The bike is better than promised. This bike kicks $#*!!

If you know what you want and are handy with tools, great place to shop. Most people expect a ride ready bike and hence issues arise. YOU are the "middle man". You need to go over the bike carefully like your local bike shop would. That is why these bikes are such great bargains and lbs are so expensive! I've purchased three bikes from bikesdirect over the course of three years- two motobecane and a windsor. Could not be any happier.

After reading a few negative comments on some bike forums I was a bit weary of buying a bike online but I didn't have the money that my bike shop was charging for a similar bike. I emailed the sales department and asked my questions before I ordered just so I had all my bases covered. When the bike arrived it did have a few broken pieces of packing material but I guess I got lucky because the bike did not have any scratches at all. My friend helped me put it together and I have already ridden it on some trails. Thumbs up two bikes direct for answering my questions and for the great deal.

After a lot of research and comparisons I decided to order the Gravity full suspension mountain bike. I was somewhat concerned in the beginning, buying the bike based on videos and pictures on line. The spec sheet on the website was perfect. I ordered the Bike Thursday Night, and it was delivered by FedEx Tuesday. Very easy assembly, and within a 1/2 hour I was riding. The next day I was on trails and the bike performed better than expected. I love the bike. Would recommend to bikesdirect to anyone.