Alan C.

I recently purchased an electric bike from BikesDirect. I installed the bike per what little instructions were provided. When I tried calling the Bikes Direct helpline, I received a "Message full" notice and was asked to call back later. I emailed Bikes Direct about the electronics issue I am having with the bike and he replied with instructions on how the peddle needs to be put on counter clockwise. Huh? I've already ridden the bike but cannot get the electronics to work. They have sent me a couple of emails saying the bike doesn't work they responded they don't open the boxes and don't know about the bike. The suggested that I take it to a local bike shop to determine what's wrong. Lastly, I am not a one time customer. This is the third bike I have purchased from BikesDirect. Fortunately, on the other two I installed without incident. If you need help you won't get it. STAY AWAY!