business logo of BiggerBooks

BiggerBooksReviews 636

3.2

About the Business

Save big on the college textbooks you need this semester at BiggerBooks. Free shipping on orders over $59 and a 25 day worry-free return policy.


biggerbooks.com
Founded in 1999
How would you rate BiggerBooks?
grey star
grey star
grey star
grey star
grey star

BiggerBooks Reviews Summary

BiggerBooks has a rating of 3.2 stars from 636 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BiggerBooks most frequently mention good condition and timely manner. BiggerBooks ranks 6th among Textbook Rentals sites.

service
169
value
29
shipping
26
returns
20
This company responds to reviews on average within 16 days

Instant Feedback

6,983 reviews
Minnesota
1 review
0 helpful votes
Follow Luis U.
Unfollow Luis U.
Send Message
Share Review
Report Review

Nice
October 2, 2022

Nice nice nice nice nice nice nice nice nice nice ni

BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 2, 2022
Florida
1 review
0 helpful votes
Follow Jessica I.
Unfollow Jessica I.
Send Message
Share Review
Report Review

N/a
September 2, 2022

Very easy to look up the book and make a decision on how I wanted to get my book. Would Highly Recommend!

Date of experience: September 2, 2022
Kansas
1 review
0 helpful votes
Follow MICHAEL T.
Unfollow MICHAEL T.
Send Message
Share Review
Report Review

No communication
October 2, 2022

I placed an order for a book, and checked on it periodically.

Everything was going well, until suddenly my order was listed as "cancelled and refunded."

I contacted customer service via email - The only method offered - and habe heard nothing since, until Sitejabber asked if Id received my book.

So, Sitejabber, no.
No I have not, and I will not be using this vendor again.

BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 2, 2022
Colorado
1 review
0 helpful votes
Follow Camille L.
Unfollow Camille L.
Send Message
Share Review
Report Review

Emails
September 1, 2022

East shopping, great delivery and they check to make sure you got your textbook.

Way too many gosh darn spam emails after order though.

Date of experience: September 1, 2022
Alabama
1 review
0 helpful votes
Follow Bonita K.
Unfollow Bonita K.
Send Message
Share Review
Report Review

Books
September 1, 2022

The experience with Bigger Books was excellent, the books arrive in a a timely manner.

Date of experience: September 1, 2022
Ohio
1 review
0 helpful votes
Follow Pejhomme C.
Unfollow Pejhomme C.
Send Message
Share Review
Report Review

Great Service
August 31, 2022

Ordered the book, was delivered quickly. Able to start my semester on time.

Date of experience: August 31, 2022
North Carolina
1 review
0 helpful votes
Follow Karima C.
Unfollow Karima C.
Send Message
Share Review
Report Review

Simple
August 29, 2022

It's for my class so pretty well. It did take a day longer than expected but i understand

Date of experience: August 29, 2022
Pennsylvania
2 reviews
0 helpful votes
Follow James W.
Unfollow James W.
Send Message
Share Review
Report Review

Good
August 28, 2022

It was good but this survey is kinda unnecessary imo

Date of experience: August 28, 2022
California
1 review
0 helpful votes
Follow Leslie N.
Unfollow Leslie N.
Send Message
Share Review
Report Review

Good experience
August 27, 2022

Good experience will order again. Awesome books awesome prices.

Date of experience: August 27, 2022
Georgia
1 review
0 helpful votes
Follow Nicky M.
Unfollow Nicky M.
Send Message
Share Review
Report Review

Better books
August 27, 2022

Overall, I had a good experience. The books were the best prices I could find.

Date of experience: August 27, 2022
California
1 review
0 helpful votes
Follow Esther D.
Unfollow Esther D.
Send Message
Share Review
Report Review

Reliable site
August 26, 2022

Book received in timely fashion. The ordering process was seamless.

Date of experience: August 26, 2022
Illinois
1 review
0 helpful votes
Follow Tanya G.
Unfollow Tanya G.
Send Message
Share Review
Report Review

Awesome experience
August 26, 2022

My correct order arrived on time and was handled with care. Thank you!

Date of experience: August 26, 2022
Texas
1 review
0 helpful votes
Follow Angelica X.
Unfollow Angelica X.
Send Message
Share Review
Report Review

Great website
August 26, 2022

I got the book quickly and for a great deal. Perfect condition

Date of experience: August 26, 2022
Indiana
1 review
0 helpful votes
Follow Annie B.
Unfollow Annie B.
Send Message
Share Review
Report Review

Everything was good
August 26, 2022

Site was easy to navigate and everything came as expected

Date of experience: August 26, 2022
Washington
1 review
0 helpful votes
Follow Shaun H.
Unfollow Shaun H.
Send Message
Share Review
Report Review

Happy Customer!
August 21, 2022

It's been great! I ordered the product, it arrived on time, and in great condition.

Date of experience: August 21, 2022
Texas
1 review
0 helpful votes
Follow Leslie Q.
Unfollow Leslie Q.
Send Message
Share Review
Report Review

Quick to respond
August 19, 2022

I entered an incorrect address for my order and they were quick to respond to the issue and fix the problem.

Date of experience: August 19, 2022
Erin C. — BiggerBooks Rep
over a year old

Thank you for choosing BiggerBooks!

South Dakota
1 review
0 helpful votes
Follow Amelia B.
Unfollow Amelia B.
Send Message
Share Review
Report Review

I got what I asked for.
August 18, 2022

Saw website pop up in a google search for my book, ordered it, and it was swiftly delivered.

Date of experience: August 18, 2022
Massachusetts
1 review
0 helpful votes
Follow Rachel O.
Unfollow Rachel O.
Send Message
Share Review
Report Review

N/a
August 18, 2022

Arrived quick, the book was in great condition, and I can read the text. Little no no writing in it.

Date of experience: August 18, 2022
Maryland
1 review
0 helpful votes
Follow Stacie I.
Unfollow Stacie I.
Send Message
Share Review
Report Review

Great Service
August 17, 2022

Quick shipping. Item in condition described. No issues with purchase.

Date of experience: August 17, 2022
California
1 review
0 helpful votes
Follow David P.
Unfollow David P.
Send Message
Share Review
Report Review

Shipping time is horrible
September 15, 2022

I ordered a book and paid for the expedited shipping cost, which was supposed to be 1 to 5 business delivery. After 6 business days, I started a chat with the Customer Support agent, which took me 1 hour to rich the agent out. They said that there was a delay from a distributor, and the book was not even shipped at that time. When I asked who was responsible for the money I paid for expedited shipping I get this response from the agent:
"Again, I do apologize but this is the process. I have explained it to you numerous times and there is nothing further that I can do. A request to cancel has been sent, you have been advised that there are no guarantee and if it is not cancelled in time, you will need to return the item for a refund. Is there anything else I can assist with?"

My advice, Do not rely on this bookstore.

BiggerBooks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 16, 2022