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Bids has a rating of 3.92 stars from 25 reviews, indicating that most customers are generally satisfied with their purchases. Bids ranks 24th among Auction sites.
Ebay has implemented so many restrictions and fees that has completely impaired in our ability to bid on items, it's basically another Amazon. Bids.com has been slowly growing and adding new products, their $1 No Reserve bidding is EXCELLENT. Delivery times are disclaimed and their customer service is very responsive! I highly recommend.
This is my second review on the same issue. I made two purchases on December 7,2021. Money was probably removed from my account and is this day January 4,2022 I have yet to receive a tracking number and the customer service email continues to go through a loop without ever sending my email requesting help. I really just want my money returned or tracking number. The reason I gave one star is I had to at least acknowledge the site to continue. From me they get zero stars. I just don't know what to do.
Ebay has implemented so many restrictions and fees that has completely impaired in our ability to bid on items, it's basically another Amazon. Bids.com has been slowly growing and adding new products, their $1 No Reserve bidding is EXCELLENT. Delivery times are disclaimed and their customer service is very responsive! I highly recommend.
Little confused on their tracking they use. But the right item did come in and was very nice. Lots of good deals and still looking at other items to buy.
Products used:
Necklace
I love getting on this site. The items are all high quality and bidding is fun. It does take a little while to get to me but definitely worth the wait.
Products used:
rings
I love this website Bids.com. I have bid and won over 20 pieces of jewelry.
Each and every piece is stunning. They are authentic and true to their description. Sizes are always correct and each piece has a stamp of authenticity. One cannot go wrong with this website.
Products used:
Jewelry
Large selection of jewelry, great deals!, Very unique items and great quality! Fast delivery and a fun way to shop!
I am a bids.com customer. Love browsing and making purchases from them. Bought from Bids for me, my wife and as gifts.
Never encountered any problems.
Products used:
Jewellery
This is my second review on the same issue. I made two purchases on December 7,2021. Money was probably removed from my account and is this day January 4,2022 I have yet to receive a tracking number and the customer service email continues to go through a loop without ever sending my email requesting help. I really just want my money returned or tracking number. The reason I gave one star is I had to at least acknowledge the site to continue. From me they get zero stars. I just don't know what to do.
The ring I ordered that was delivered is beautiful, elegant & is great quality. Very satisfied with my purchase!
I had an overall excellent experience buying from Bids.com. The costumer service representative was very helpful as well!
Products used:
Rings
I am glad it was successful in all items.The items are bags, watches, and luxurios items are all right to taken.
I had purchased jewelry, and leather goods from BIDS. The description, pictures, guarantee documentation of every product is precise and professional.
The magic is always to see and get the unimaginable for a special price.
Tip for consumers:
Auctions are to follow closely to get the opportunity to get merchandise for incredible prices.
Products used:
Jewelry, leather goods
They have amazing customer service and quick responses. Also they go above and beyond to make sure you are satisfied with your order. I made a mistake and got the wrong size ring, and they gave me a refund and let me have the extra ring! Now you can't beat that service.
Products used:
I brought a engagement ring.
I was a little worried about first not knowing anything about this company but I got everything kinda fast and they are exactly what I ordered
Products used:
The rings
Have never had a deal. Thank you for having you site an having great items.I also have been buying for several years from you.
Tip for consumers:
Keep selling great items
Products used:
I buy items that I like
This is an auction site that lists jewelry and other goods at prices that seem too good to be true, with the promise of 'Authenticity guaranteed!' But in reality? It's all a scam. All the listings are fake. You aren't even informed of where the items are being shipped from. And if there ship at all? Your lucky to even get an ugly bootleg version of the item you bid on. And good luck even trying to reach anyone for help because that's non existent.
Dear Artemis,
We are sorry for the inconvenience the problem caused. We do guarantee the authenticity of the items we are selling. In case a customer receives an item that is not as described we provide a full refund. We work with vendors located in the US and abroad too, and all of the are reliable. On the description page of the item, you may find the vendor's name and contact information. In case you received anything that was not as presented on its description page, please get back to us with your email address registered with Bids.com or order # and we will be glad to assist you.
You can always reach us at:
Customer Service:
+1-310-855-3525
Operating Hours:
Monday - Friday
8am - 5pm EST
Customer Service: support@bids.com
Thank you,
Bids Support Team.
I see a lot of people saying great customer service, but these must be old. Their customer service is awful. They tell you to call if you need help or to change an order, but no one answers. They tell you to leave a message and someone will call you back in 24 hours, but no one calls! I have won several bids, but some of them have never showed up in my basket. Called about that as well, left messages, sent emails, but no one has ever responded. You cannot be a reputable company and have no way for the customer to reach a representative. If no one calls me back I won't be using their site much longer.
Products used:
Jewelry
Dear Yvette,
We are sorry for the inconvenience the problem has caused. You can also reach our Customer Support Team 24/7 by email. Also, you may leave us your phone # by email and the Customer Service Supervisor will call you back. Please also be aware that if you win an item, it will appear automatically in your cart for further payment. If it did not appear, then it means that you lost the auction.
I have 5 granddaughters. I used Bids to get them each a ring, a necklace and earrings in each of their birthstones. I have also used it for items for myself
Tip for consumers:
I enjoy using Bids.Com to purchase gifts for friends, family and myself
Products used:
Jewellery
UPDATE: I have continued to purchase items on Bids. I have had some items that were not real silver, but the customer service was very quick with refunding me on them. Also, the watch mentioned in my first review stopped working after wearing it only six times, and they promptly refunded me. I do not buy anything based on the retail price, however. There are some outrageous prices for sure, but I stick mostly to buying things under $20. So, it's like everything you buy in life... do your due diligence.:)
Don't base your bids on their "retail prices". I've bid and won several rings on the site, however, I have discovered that their retail prices on most of the products are way overinflated. I just happened to find a watch I had bid on and won for $73, online for $39 and their retail price listed was $828! A lot of the rings and earrings can be found on Aliexpress for about 5% of what they claim them to be worth. I am still waiting on the last three items I won - they were shipped today, apparently. I contacted them before they were shipped and told them I wanted a refund, because of the discrepancy in the retail price making the deal a scam, and got the runaround. Then the last emails I sent for the last two days weren't responded to, and then they shipped them today, because I told them I wanted a refund! Now I can't get a refund, because they've been shipped! They won't get another purchase from me!
Tip for consumers:
You can bid on their items, but don't bid according to what the retail prices are shown as, because they aren't worth anywhere near it.
Products used:
They are rings, and I've just been receiving them in the last couple of months, so I have no idea if they are going to last or not. I'm hoping they weren't stating that they were sterling silver when they might not be.
I experienced the same issue whereby they took my money but did not fulfill it until I complained. I monitored the tracking number and saw the items being moved from one facility in China to another. Package finally arrived within 3 weeks. Items look nice but I can't confirm if they are 18k gold and 925 sterling silver- quality looks to be plated. My only comment is you get what you pay for.
Dear Valued Customer,
We are sorry for the inconvenience the problem caused.
As for the shipping timeframe, we have vendors in different countries, and the shipping timeframe may vary from several days to several weeks. If you could get back to us with the order number, we would gladly check what caused the delay.
Also, we do guarantee the authenticity of the items we are selling, and you can check the quality of the items with any jeweler. If you received something that was not as described, a full refund will be issued.
Please be assured that we do our best to make sure our customers get the best service possible. We truly hope that you will enjoy bidding and purchasing on our site and have nothing but a pleasant experience with us.
Feel free to contact us for any further assistance you may need.
Thank you,
Bids Support Team.
support@bids.com
+1-310-855-3525
These scam artists are raising money from investors and their operations is complete fraud! Dont invest and dont buy, you will never receive your products or see a dime on "investment". Check out BIDZ, their previous company!
Tip for consumers:
Dont buy and dont invest
Products used:
Never delivered they are scammers!
Dear Scott,
We are sorry for the inconvenience the problem caused. If you have an account, please get back to us with the email address registered with Bids.com or your full name so that we will able to check your orders and investments. 99,9% of our products are delivered successfully. We provide a full refund for lost orders.
You can always reach us at:
Customer Service:
+1-310-855-3525
Operating Hours:
Monday - Friday
8am - 5pm EST
Thank you,
Bids Support Team.
They are a big rip off. I ordered May 20,2020 and they took the money out of my account and did not ship the items. I have contacted them several times and asked why the would take the money out before it was even shipped and they told me to wait a little longer. I also said no info of it was sent to me about it shipping out. Also, they said to track it, which I emailed back and told them there is no tracking #. Once again they gave me a excuse and said wait a little longer. I asked for a refund, but they told me they couldn't due to it already shipped out, BUT IT DID NOT. Finally I get a tracking #, which I had 3 items. The tracking # for 1 said it wasn't shipped out yet and the other I couldn't read because it was in Chinese. So I contacted them again for a refund. Once again they said "Wait a little longer" then "Wait 45 days more". I am still to this day trying to get them to respond and a refund, but they stopped responding to me. The last email from them said it already ship so there is nothing they can do and I responded yes there is... GIVE ME A REFUND. I am now going to call my Bank to have them take care of this and try to get my money back. PLEASE DO NOT TRUST THESE PEOPLE... THEY ARE SCAMMERS!
Dear Tiffany,
We are sorry for the inconvenience the problem caused. Please get back to us with the order #(s) and we will check. We provide a full refund for lost orders. As for the shipping delay, probably you were asked to wait more because you made your purchases in 2020 during the pandemic. We mentioned on the site, in our shipping policy that the shipping timeframe was extended that time because of the pandemic. Now all our orders are being delivered in a timely manner.
You can always reach us at:
Customer Service:
+1-310-855-3525
Operating Hours:
Monday - Friday
8am - 5pm EST
Customer Service: support@bids.com
Thank you,
Bids Support Team.
Gain trust and grow your business with customer reviews.
Dear Deborah,
We are sorry for the inconvenience the problem caused. To investigate this case we need your order # or email address registered with Bids.com so that we will be able to access your account. Please note, that all our orders are insured and we guarantee a full refund in case they are lost.
You can always reach us at:
Customer Service:
+1-310-855-3525
Operating Hours:
Monday - Friday
8am - 5pm EST
Thank you,
Bids Support Team.