business logo of B&H Photo Video

B&H Photo VideoReviews 3,787

3.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate B&H Photo Video?
grey star
grey star
grey star
grey star
grey star

B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
342
value
353
shipping
346
returns
216
quality
331
This company responds to reviews on average within 0 days

We monitor reviews for authenticity

Louisiana
1 review
0 helpful votes
Follow Adrian L.
Unfollow Adrian L.
Share Review
Report Review

Always my first stop!
September 14, 2017

I have been a photographer for fifteen years and B&H is always the first place I check for all my equipment! I have never had a bad experience with them.

Date of experience: September 14, 2017
Tennessee
1 review
0 helpful votes
Follow Lynne M.
Unfollow Lynne M.
Share Review
Report Review

A wonderful place to shop!
September 13, 2017

I have been purchasing photography equipment for at least 5 years from B&H Photo and have always been super pleased! Web site is fast and easy to get around. If they don't have it, then you don't need it! Highly recommend them.

Date of experience: September 13, 2017
Michigan
1 review
0 helpful votes
Follow Amber G.
Unfollow Amber G.
Share Review
Report Review

I love the quality
September 13, 2017

The background colors go great with my youtube channel! I bought the pink one already but now I bought the Yellow and light blue! Thanks!

Date of experience: September 13, 2017
Texas
1 review
0 helpful votes
Follow Kelvin R.
Unfollow Kelvin R.
Share Review
Report Review

Painless Easy Experience
September 13, 2017

This is my 3rd purchase from B&H. I love the ease of purchasing online and the timely deliveries. I also always find the best pricing here which is a HUGE plus.

Date of experience: September 13, 2017
Pennsylvania
1 review
0 helpful votes
Follow Tacy b.
Unfollow Tacy b.
Share Review
Report Review

Super shopping
September 13, 2017

I am a dedicated B&H shopper. I live out of state and can rely on prompt delivery of everything I order which ranges from digital cameras to cards to camera cases and filters. Researching the various items from which I make my purchase is easy and I can compare each choice carefully when I get down to one or two.
Thanks, B&H

Date of experience: September 13, 2017
Georgia
1 review
0 helpful votes
Follow Laken K.
Unfollow Laken K.
Share Review
Report Review

Check out process is definitely one of the easiest on the web. Thanks guys! Ordered an iMac computer and loved that I could customize what specs I wanted--other sites besides MacMall and Apple just do not offer that kind of customization.

Date of experience: September 13, 2017
New York
2 reviews
0 helpful votes
Follow Gina S.
Unfollow Gina S.
Share Review
Report Review

Quick and easy
September 12, 2017

I found what I wanted easily, it was in stock, and the information about it was easy to find. I had looked at this item on another website, but B&H had it in stock with two day free delivery. That helped me make my decision.

Date of experience: September 12, 2017
Rhode Island
2 reviews
0 helpful votes
Follow James J.
Unfollow James J.
Share Review
Report Review

Helpful sales staff when I need them. Not the least expensive but competitive and worth it for knowing I'll get the right stuff.

Date of experience: September 12, 2017
Michigan
1 review
0 helpful votes
Follow Lynn M.
Unfollow Lynn M.
Share Review
Report Review

These folks are great and so are their products. The website is super easy. And they keep a watch out for scammers that might be using your account (I placed a very large $ order and they verified it with me by phone before processing - I really appreciated that), and shipping is free and super fast. Don't hesitate to buy from them.

Date of experience: September 12, 2017
Pennsylvania
1 review
0 helpful votes
Follow Ruth S.
Unfollow Ruth S.
Share Review
Report Review

Live chat was not helpful
September 12, 2017

The man who answered did not know what I wanted even though, in fact, you do carry the item. I had to ask a friend who gave me the proper link. Then, of course, it was a very easy order.

Date of experience: September 12, 2017
New York
1 review
0 helpful votes
Follow Tom B.
Unfollow Tom B.
Share Review
Report Review

B&H is always my go to camera store.
They have anything I need and have it at the best prices.
I have been to the superstore many times and their sales staff has always been knowledgeable and extremely helpful.

Date of experience: September 11, 2017
Minnesota
1 review
0 helpful votes
Follow JENNIFER O.
Unfollow JENNIFER O.
Share Review
Report Review

BEST DEAL
September 12, 2017

SPENT HOURS LOOKING FOR THE BEST DEAL ON Bounty Hunter Tracker Iv Metal Detector AND ENDED UP HERE FOR THE 1ST TIME AND HAD A NICE TIME RUNNING THE SITE AND LOVE THE SQUARE TRADE OPTION PRICES ARE GOOD WILL BE BACK
THANKS

Date of experience: September 11, 2017
California
1 review
0 helpful votes
Follow Gail W.
Unfollow Gail W.
Share Review
Report Review

I have been a customer of B& H Photo since the 1980s and the constant is excellent service! They have everything I need!

Date of experience: September 11, 2017
California
1 review
0 helpful votes
Follow Rudy W.
Unfollow Rudy W.
Share Review
Report Review

B&H Always has what I need
September 11, 2017

It is so easy to shop B&H. I've always found what I need and never had to return anything! I have bought several cameras and a lot of accessories from them.

Date of experience: September 11, 2017
California
1 review
0 helpful votes
Follow Paul R.
Unfollow Paul R.
Share Review
Report Review

Great Online Store
September 11, 2017

Best experience. I always shop at this place, never disappointed me. I'm able to see what they have in stock without guessing. Shipping is always on time.

Date of experience: September 11, 2017
California
1 review
0 helpful votes
Follow Brent S.
Unfollow Brent S.
Share Review
Report Review

Love B&H
September 11, 2017

I've placed dozens of orders online with B&H over the years for everything camera gear to laptops. All but once I've had a flawless experience, and on that occasion where I did have trouble (which was entirely because of the courier, not B&H), B&H went above and beyond to make it right. B&H are a great example of how to do eCommerce right in the age of Amazon.

Date of experience: September 11, 2017
New York
1 review
0 helpful votes
Follow Judy B.
Unfollow Judy B.
Share Review
Report Review

Fast and easy
September 11, 2017

Just love the ease of ordering, been great to answer any questions. Our go to place for all electronics!

Date of experience: September 11, 2017
California
1 review
0 helpful votes
Follow Glenn M.
Unfollow Glenn M.
Share Review
Report Review

Great place to shop!
September 11, 2017

I have purchased many products from B&H and have never been disappointed with price, service or quality of products. I will shop here every time I have an opportunity! Keep up the good work B&H!

Date of experience: September 11, 2017
Canada
1 review
0 helpful votes
Follow Stephane L.
Unfollow Stephane L.
Share Review
Report Review

So far so good
September 10, 2017

Well it's my first time buying here like I said so far so good, I'll review my "review" wen the stuff arrive home, ;)

Date of experience: September 10, 2017
South Carolina
1 review
0 helpful votes
Follow James S.
Unfollow James S.
Share Review
Report Review

I always enjoy shopping at B&H Photo. The service is great. The website is very informational. I receive items when promised. And the quality has always been good.

Date of experience: September 10, 2017

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States