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B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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I have been a photographer for fifteen years and B&H is always the first place I check for all my equipment! I have never had a bad experience with them.
I have been purchasing photography equipment for at least 5 years from B&H Photo and have always been super pleased! Web site is fast and easy to get around. If they don't have it, then you don't need it! Highly recommend them.
The background colors go great with my youtube channel! I bought the pink one already but now I bought the Yellow and light blue! Thanks!
This is my 3rd purchase from B&H. I love the ease of purchasing online and the timely deliveries. I also always find the best pricing here which is a HUGE plus.
I am a dedicated B&H shopper. I live out of state and can rely on prompt delivery of everything I order which ranges from digital cameras to cards to camera cases and filters. Researching the various items from which I make my purchase is easy and I can compare each choice carefully when I get down to one or two.
Thanks, B&H
Check out process is definitely one of the easiest on the web. Thanks guys! Ordered an iMac computer and loved that I could customize what specs I wanted--other sites besides MacMall and Apple just do not offer that kind of customization.
I found what I wanted easily, it was in stock, and the information about it was easy to find. I had looked at this item on another website, but B&H had it in stock with two day free delivery. That helped me make my decision.
Helpful sales staff when I need them. Not the least expensive but competitive and worth it for knowing I'll get the right stuff.
These folks are great and so are their products. The website is super easy. And they keep a watch out for scammers that might be using your account (I placed a very large $ order and they verified it with me by phone before processing - I really appreciated that), and shipping is free and super fast. Don't hesitate to buy from them.
The man who answered did not know what I wanted even though, in fact, you do carry the item. I had to ask a friend who gave me the proper link. Then, of course, it was a very easy order.
B&H is always my go to camera store.
They have anything I need and have it at the best prices.
I have been to the superstore many times and their sales staff has always been knowledgeable and extremely helpful.
SPENT HOURS LOOKING FOR THE BEST DEAL ON Bounty Hunter Tracker Iv Metal Detector AND ENDED UP HERE FOR THE 1ST TIME AND HAD A NICE TIME RUNNING THE SITE AND LOVE THE SQUARE TRADE OPTION PRICES ARE GOOD WILL BE BACK
THANKS
I have been a customer of B& H Photo since the 1980s and the constant is excellent service! They have everything I need!
It is so easy to shop B&H. I've always found what I need and never had to return anything! I have bought several cameras and a lot of accessories from them.
Best experience. I always shop at this place, never disappointed me. I'm able to see what they have in stock without guessing. Shipping is always on time.
I've placed dozens of orders online with B&H over the years for everything camera gear to laptops. All but once I've had a flawless experience, and on that occasion where I did have trouble (which was entirely because of the courier, not B&H), B&H went above and beyond to make it right. B&H are a great example of how to do eCommerce right in the age of Amazon.
Just love the ease of ordering, been great to answer any questions. Our go to place for all electronics!
I have purchased many products from B&H and have never been disappointed with price, service or quality of products. I will shop here every time I have an opportunity! Keep up the good work B&H!
Well it's my first time buying here like I said so far so good, I'll review my "review" wen the stuff arrive home, ;)
I always enjoy shopping at B&H Photo. The service is great. The website is very informational. I receive items when promised. And the quality has always been good.
Answer: ANy refurbished item we sell has been refurbished by the manufacturer or official US distributor, Nikon USA or Canon USA etc. Other used items are each rated on a numeric scale and we tend to be conservative so customers are not disappointed.
Answer: We do. Please see https://www.bhphotovideo.com/c/browse/feiyutech-store/ci/46551 -- Henry Posner / B&H Photo-Video
Answer: In most cases you can. Our return policy is on our site at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp You can intiiate a return online or via cs@bhphoto.com.
Answer: We do, unless there is a restriction placed on an item by the US distributor. -- Henry Posner / B&H Photo-Video
Answer: The Nikon P1000 camera is on our site at https://bhpho.to/2le9bkx. The Nikon EN-EL20a battery is on our site at https://bhpho.to/2leaq3b. The Nikon EN-EL5 is on our site at https://bhpho.to/2lebl3D
Answer: https://www.bhphotovideo.com/c/product/888625-REG/ Yes, we do. -- Henry Posner / B&H Photo-Video
Answer: B&H does not have a repair department. I've had good experiences with Photo Tech Repair Service. That's a personal comment, not a company endorsement.^hp
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