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B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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B&H delivers all the information you need to make an informed purchase. The availability of detail product information, reviews and Q&A enable the buyer to make the right choice.
I have ordered from the US for other goods. Often the sales staff are oblivious of the brokerage fees their couriers charge the customers. Sometimes these brokerage fees are extremely high in comparison to the value of goods ordered. B & H's website clearly understands this and offers to collect Canadian Tax at point of sale without incurring a brokerage fee and to permit direct delivery without at collection at the door.
Great service, fast shipping. Great return policy tool I've bought thousands dollars of gear from them and have always been happy. Love B&H
100 out 100. Ask a question and they know the answer. The don't BS. They take photos themselves so they understand your question. They are interested in hearing from you and want to help.
The B&H web site is easy to use. The illustrations are so plentiful and the descriptions so thorough and clear that you know exactly what you are choosing. And the huge stock assures you that all the various options for an item are available. B&H is "head and shoulders" above other sources.
I trust B&H to sell quality products at competitive prices. I've never been disappointed with them. They're always very professional!
A+++++++! I have always been happy with the products and the service. Just ordered a Macbook Air today, $200 cheaper than anywhere else. Thanks B&H!
I've been doing business with B&H for over 30 years - great selection, expertise, and service. I've used B&H for cameras, lenses, and technology (storage, computers, etc.)
B&H always has what I want, at a competitive price and ships quickly. I've been buying from them over many years. Great job!
B&H is my go-to place for everything electronic/optical. I sometimes just wish the selection was even better than it is.
Shipping is pretty much the same as Amazon Prime without the yearly fee and better availability of photography equipment. Have been very satisfied with B&H.
APC uninterruptible power supplies are priced the same as Amazon Prime. I'd rather deal with anyone other than Amazon.
I have always been happy with the products and the service. After checking around, I generally go back to B and H.
I've been buying from B&H for a couple of decades, still have a Canon Markii - you know, the cameras that use rolls of film - and I got the best price on it from B&H and have checked their pricing before purchasing electronics since. Great service too. Just ordered a Macbook Pro today, $150 cheaper than anywhere else. Kudos.
The website was easy to search for products and place an order I order a good set of binoculars so I could the night sky with good clarity and basic view.
This is the worst company I have ever dealt with. I purchased brand new Evga 1300 G2, They came with the following cables. They are scammers! They sell used items as NEW! I lost more than 2 weeks of my mining business, and hours of labor because of them. Stay Away from these company! I am getting replacement from the manufacturer that I will lose more weeks. I wish I paid $10-$20 more and purchase from a decent company. Do not fool with tons of fake reviews here. Check out other review sites to learn more about this company!
I have been using B&H for over 20 years now. They continue to be the gold standard against which others should judge themselves.
I THINK I BOUGHT MY FIRST AND ONLY SONY DSLR-A 350 BACK IN 05 AND I STILL USE IT. IAM PUCHASING A WIRELESS REMOTE CAMANDER FOR MY SONY HANYCAM AWESOME WEB-SITE, YOU CAN FIND THE RIGHT ITEMS THAT YOU NEED FOR YOUR CAMERA OR HANDYCAM. AND THE PRICES ARE GOOD. AND SHIPPING IS FAST.AND FREE WHEN YOU SPEND OVER 49.00$.
THANKS
PAUL H, RIVERSIDE, CA
Only high quality merchandise is available from B and H. While much of what is offered is out of my price range, I order products that are affordable.
Muy fácil para comprar y muy entendible la pagina para poder hacer el pedido, me encanta que tengan envío a Mexico
Answer: ANy refurbished item we sell has been refurbished by the manufacturer or official US distributor, Nikon USA or Canon USA etc. Other used items are each rated on a numeric scale and we tend to be conservative so customers are not disappointed.
Answer: We do. Please see https://www.bhphotovideo.com/c/browse/feiyutech-store/ci/46551 -- Henry Posner / B&H Photo-Video
Answer: In most cases you can. Our return policy is on our site at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp You can intiiate a return online or via cs@bhphoto.com.
Answer: We do, unless there is a restriction placed on an item by the US distributor. -- Henry Posner / B&H Photo-Video
Answer: The Nikon P1000 camera is on our site at https://bhpho.to/2le9bkx. The Nikon EN-EL20a battery is on our site at https://bhpho.to/2leaq3b. The Nikon EN-EL5 is on our site at https://bhpho.to/2lebl3D
Answer: https://www.bhphotovideo.com/c/product/888625-REG/ Yes, we do. -- Henry Posner / B&H Photo-Video
Answer: B&H does not have a repair department. I've had good experiences with Photo Tech Repair Service. That's a personal comment, not a company endorsement.^hp
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