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B&H Photo VideoReviews 3,787

3.7

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
342
value
353
shipping
346
returns
216
quality
331
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New Jersey
1 review
0 helpful votes
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B&H delivers all the information you need to make an informed purchase. The availability of detail product information, reviews and Q&A enable the buyer to make the right choice.

Date of experience: November 1, 2017
Canada
1 review
0 helpful votes
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I have ordered from the US for other goods. Often the sales staff are oblivious of the brokerage fees their couriers charge the customers. Sometimes these brokerage fees are extremely high in comparison to the value of goods ordered. B & H's website clearly understands this and offers to collect Canadian Tax at point of sale without incurring a brokerage fee and to permit direct delivery without at collection at the door.

Date of experience: November 1, 2017
Texas
1 review
0 helpful votes
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Great service, fast shipping. Great return policy tool I've bought thousands dollars of gear from them and have always been happy. Love B&H

Date of experience: October 31, 2017
Washington
1 review
0 helpful votes
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100 out 100. Ask a question and they know the answer. The don't BS. They take photos themselves so they understand your question. They are interested in hearing from you and want to help.

Date of experience: October 31, 2017
New York
1 review
0 helpful votes
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The B&H web site is easy to use. The illustrations are so plentiful and the descriptions so thorough and clear that you know exactly what you are choosing. And the huge stock assures you that all the various options for an item are available. B&H is "head and shoulders" above other sources.

Date of experience: October 31, 2017
Michigan
1 review
0 helpful votes
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I trust B&H
October 31, 2017

I trust B&H to sell quality products at competitive prices. I've never been disappointed with them. They're always very professional!

Date of experience: October 30, 2017
California
1 review
0 helpful votes
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Great price and service!
October 31, 2017

A+++++++! I have always been happy with the products and the service. Just ordered a Macbook Air today, $200 cheaper than anywhere else. Thanks B&H!

Date of experience: October 30, 2017
California
1 review
0 helpful votes
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I've been doing business with B&H for over 30 years - great selection, expertise, and service. I've used B&H for cameras, lenses, and technology (storage, computers, etc.)

Date of experience: October 30, 2017
Ohio
3 reviews
0 helpful votes
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B&H always has what I want, at a competitive price and ships quickly. I've been buying from them over many years. Great job!

Date of experience: October 30, 2017
Pennsylvania
1 review
0 helpful votes
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The go-to place
October 31, 2017

B&H is my go-to place for everything electronic/optical. I sometimes just wish the selection was even better than it is.

Date of experience: October 30, 2017
Illinois
1 review
0 helpful votes
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Better than Amazon
October 31, 2017

Shipping is pretty much the same as Amazon Prime without the yearly fee and better availability of photography equipment. Have been very satisfied with B&H.

Date of experience: October 30, 2017
Florida
1 review
0 helpful votes
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APC uninterruptible power supplies are priced the same as Amazon Prime. I'd rather deal with anyone other than Amazon.

Date of experience: October 30, 2017
Pennsylvania
1 review
0 helpful votes
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Great Service
October 30, 2017

I have always been happy with the products and the service. After checking around, I generally go back to B and H.

Date of experience: October 30, 2017
New Jersey
1 review
0 helpful votes
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Good prices and service
October 30, 2017

I've been buying from B&H for a couple of decades, still have a Canon Markii - you know, the cameras that use rolls of film - and I got the best price on it from B&H and have checked their pricing before purchasing electronics since. Great service too. Just ordered a Macbook Pro today, $150 cheaper than anywhere else. Kudos.

Date of experience: October 30, 2017
Virginia
1 review
0 helpful votes
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The website was easy to search for products and place an order I order a good set of binoculars so I could the night sky with good clarity and basic view.

Date of experience: October 30, 2017
Florida
1 review
0 helpful votes
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This is the worst company I have ever dealt with. I purchased brand new Evga 1300 G2, They came with the following cables. They are scammers! They sell used items as NEW! I lost more than 2 weeks of my mining business, and hours of labor because of them. Stay Away from these company! I am getting replacement from the manufacturer that I will lose more weeks. I wish I paid $10-$20 more and purchase from a decent company. Do not fool with tons of fake reviews here. Check out other review sites to learn more about this company!

Date of experience: October 30, 2017
Maryland
1 review
0 helpful votes
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I have been using B&H for over 20 years now. They continue to be the gold standard against which others should judge themselves.

Date of experience: October 30, 2017
California
2 reviews
0 helpful votes
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Great site to use
October 29, 2017

I THINK I BOUGHT MY FIRST AND ONLY SONY DSLR-A 350 BACK IN 05 AND I STILL USE IT. IAM PUCHASING A WIRELESS REMOTE CAMANDER FOR MY SONY HANYCAM AWESOME WEB-SITE, YOU CAN FIND THE RIGHT ITEMS THAT YOU NEED FOR YOUR CAMERA OR HANDYCAM. AND THE PRICES ARE GOOD. AND SHIPPING IS FAST.AND FREE WHEN YOU SPEND OVER 49.00$.

THANKS
PAUL H, RIVERSIDE, CA

Date of experience: October 29, 2017
New York
1 review
0 helpful votes
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Only high quality merchandise is available from B and H. While much of what is offered is out of my price range, I order products that are affordable.

Date of experience: October 29, 2017
Mexico
1 review
0 helpful votes
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Muy fácil para comprar y muy entendible la pagina para poder hacer el pedido, me encanta que tengan envío a Mexico

Date of experience: October 29, 2017

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States