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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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This is the first place I look when I need photo equipment, supplies, gear. Then I check the web for better deals. I almost never find a better deal from reputable sources.
A couple of times I have ordered the wrong thing, exchanges have been easy.
Often there are no shipping charges. No tax charged up front so I don't have to ask the IRS for a refund in April. I just pay sales tax based on my state's rules for out of state & online purchases. Great for my business record keeping.
Easy online shopping, expansive inventory, competitive pricing, superior customer service, GREAT shipping options.
I have been using B&H for many years, spent over $20,000 with them and have never had a problem or been disatisfied
They had the product I wanted at a competitive price and a wide range of shipping options. They also have a great podcast and YouTube channel which is one of the reasons I chose to buy directly through them. I like that they are committed to building a love for photography and not just selling products.
B&H sets the standard of how any business should be run. Their staff is knowledgeable and professional. They have always come through for me.
Excellent service, items are sent on time, and this is a great place to buy my electronic products. I have never had any issues with the items I have purchased from B & H.
B&H typically has what I want in stock and I get it next day. I have had zero issues and when I had questions the staff was quick and professional in answering my questions.
Placing an order this way is meant to make the customer's job easy to do and it succeeds in doing so. It will leave you with the feeling that B&H wants the customer to be happy and successful in placing their order(s).
I'm a newer photographer and i do a lot of portraits. I'm also a college student, so i don't have "lots" of money to be spending on new camera equipment & B&H has really good options for that. They show you new prices and used prices and also have payment plans which is really nice. They are the first ones i go to whenever I'm in the market for something new & have amazing customer service.
Fast and no extra tax :P, just wanna buy more items on this website. Also will recommend this website to all of my friends
Easy to understand, just learning, Will see how well the order goes and if it's successful in reaching me in the time allotted. This is a gift for my son so will see how well he likes it and if all is well, would probably order from G&H again.
BH has always been awesome! Very good with all products ordered, very prompt with shipping, and delivered very fast. I would highly recommend BH.
For photo gear, don't even bother with any other vendor. Customer service is alive and well at B&H!
Trusted by experience, provides quick, shipping service and ready to provide whatever help you need. The website is easy to navigate, it is very well arranged and has the data necessary to make an informed decision.
Just had to reorder supplies for printing photos. Easy to find products and Easy to apply the E-Reward I received for purchasing a new lens. Very Satisfied. B&H is the Greatest.
B & H provides best quality and an awesome easy to navigate website. They post all reviews which is very helpful, this allows you to make a decision you are comfortable with.
B & H has a Web site that is easily navigated, products presented clearly and priced competitively. I'll be back.
Great prices. Fast shipping. Awesome technical and customer support! Knowledgeable sales people. I can always count on B&H
From the business
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members