I think your checkout -- from determining shipping vs billing addresses & nearly everything else, to be the most awkward I've ever encountered. It was so frustrating that just before submitting I thought of leaving & seeing if I could find another site with the same prices. When it came down to it, I decided I'd finish the purchase with you but I'd not like to come back...
A vast selection of goods, an amazing quantity of useful information about them, a zippy website well-organized - at least in the photo department. I have no experience with the other sections of the store. Bravo, B & H! I am glad to be your loyal customer. -- Gordon in northern New Jersey
The B&H web site works the way you would expect a good web site to work. Everything makes sense and interaction returns the result you imagine it would. Beyond that their pricing, in my experience, is consistently lower than others. Shipping, which can be a problem on some sites (I live in Mexico), is simple, fast priced well.
B&H Photo Video has an exhaustive inventory of photographic, computer and electronic items and materials. Their website includes information from manufacturers, B&H staff, and comments from users. This wealth of information makes selecting equipment a reliable choice. If you have questions, call their experts for details and their opinions based on experience. Shipping is often free and the buyer is kept well-informed about delivery.
I love b&h, I've been a customer of their photo equipment for over 30 years and would never change. Prices are great, special offers are great, sometimes free gifts are given, website is easy to navigate and now their pay boo credit card makes buying from them even better! Plus…they are honest and shipping is fast. I highly recommend them!
I have been a loyal B&H customer since 1999. I even worked right down the street from the NYC superstore for 10 years. Since I specialize in web, graphic design and business photography, I am constantly in need of the newest products and technologies to keep my small business going. I try to buy local as much as possible but B&H is my go to for the hard to find or more expensive equipment. I have purchased a drone, full frame mirrorless cameras and large format printers - products ship fast and free and I always get a fair price and a great rebate incentive.
I don't like 5-star reviews because they seem unrealistic but I've bought cameras, lenses and office cloud hardware from B&H and had zero problems with service, delivery or performance of purchases. I'm sure they have their issues from time to time, but my experience doesn't even allow me to rate them 4 stars because I have nothing personally to complain about.
Once more B&H has been the best solution for my electronic shopping needs. I needed a new iPad, since the old one, from early 2013, is taking too long to load apps and shows erratic performance. A quick look online showed that B&H offers the right product for the right price, with quick delivery and no shipping costs.
My husband and I have ordered numerous times from B&H. He orders cameras and related gear, I order computer(s) and related items. We usually have technical questions that they always have the answers to. They are so helpful. Shipping is amazing. We joke that as soon as we hang up the phone - the doorbell is ringing with our package. It is almost that fast! There is never any pressure, or gimmicks - just straight forward help - with REALLY knowledgeable, PROFESSIONAL staff. Their prices are also always competitive. We tell everyone we can to go to B&H. You guys should be nominated Company of the Century! <3
I have been a customer for over thirty years and have always had a positive experience with my interactions. On the rare occasion that an item was not quite right B&H always corrected the problem. I only wish other retailers were as good.
B&H website is super easy to use: it allows you to compare product features and prices. Once an item is selected, it is just a few clicks to place your order. As an old B&H customer, I will also say that if you are dissatisfied with your product, their return policy is extremely-friendly. I returned products only twice in 13 years of ordering but this is equally important when you purchase online.
B&H has the best deals on tough cable and other network related items. I wish shipping was a tiny bit quicker, but I can always count on them to have what I need and that it will be high quality and as advertised!
Picture and sound on my TV kept cutting off and problems with streaming from my blu ray player. Tech expert gave helpful information, with options, on how to correct these problems on my old (2012) smart TV. Almost no waiting time to reach the tech person. No pressure to buy anything. Just straight information, un-rushed, and in clear language provided to me, a totally non-tech person. Greatly appreciated, especially after having completely negative experiences with other big box retailers.
I started out with mail-order camera gear from New York back in the 1980s. The Internet has changed it so much, and B&H stays up to date and ahead of the curve. They are great at carrying top-of-the-line pro products at the best prices, and their service and shipping have always been stellar for me. We are about to make a 10-day trip with a lot of photography planned, and I thought of a couple of last-minute things, and B&H had them and will get them here quickly.
As always, B&H web site makes researching, selecting, and checkout a breeze!
As a returning customer, completing my purchase only takes a couple of clicks. Great prices, great selection, easy purchasing, That's a winner. Five Stars!
100% trustworthy
Staffed by the most knowledgeable experts
Not pushing you to purchase -- they are developing long-term clients
Is 100% responsive if you have an issue or need their help
Has free shipping on most items
I trust them 100%
B&H carries all camera and musical equipment and accessories has real service from a real company with a real store full of real professionals...
Great equipment selection at very reasonable prices. Especially used Fujifilm cameras. I have bought here before for this reason and will continue using B&H as the first place I look for photo equipment.
I ordered online or call by phone that made very easy. Quick response, phone or chat. Especially, I'd like all native English speaking and kindness all the time. I also appreciate the fast shipping. Most my orders received in next day that make much easier because most my order require signature and I need to be home. I give 5 star for the globe super store.
I love B&H. I was looking to build a new gaming PC a couple years back and just happened to stumble on the site on Black Friday. The prices were comparable to other sites like newegg, tiger direct, or amazon but had the added benefit of not charging sales tax to my state (plus free shipping!). Needless to say I saved a bunch of money, not paying sales tax, on around $1600 worth of PC components. I've been a repeat customer ever since.
Just visited B&H Photo video site. The site is pretty well and one can choose the items quickly. All the categories are displayed right on the home page so you don't have to find them in header menu bar. Nice site. Thinking of buying something from this site but, just saw message that, currently you can't place an order on this site. Will try in sometime.
I have been purchasing camera gear for the last 20 years from B&H and they continue to improve on a streamlined service that makes browsing and ordering a very convenient and positive experience! Great customer service as well!
Overview
B&H Photo Video has a rating of 3.7 stars from 3,792 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping and great prices. B&H Photo Video ranks 2nd among Camera sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members