They seem to have all the top quality things as far as photography goes. A pluss in my books. I am on a disability pension so I have to watch what I buy.
I needed a "dummy battery" fro my Sony A6000 camera. However, I needed one with a female connector. All other vendors offer only a male connector.
I am happy to find this item!
B&H offers the best deals and prices of any other supplier 99% of the time. If you're a videographer and you need professional equipment for the best price, B&H is hard to beat!
Web site searches work well and even misc. Items are easy to find and compare. Prices are as good as any other legitimate site. Looking forward to receiving my order.
Since 2010, when I bought my first camera on the site, a Sony HVR Z7, I use the BH website, compulsively, to see the news, to consult technical information and whenever possible, to update my equipment. BH is part of my company's growth in Brazil.
Re: preorders, if you need or want your product or merchandise within a reasonable amount of time, DO NOT PREORDER with B&H. I placed my pre order of the macbook air on 11/23/18... after written inquiry, several calls, several estimated restock dates. On 12/4/2018 I was told it would be up to 10 more days, MAYBE. The customer service rep. Was very quiet and unconcerned which resulted in cancellation of my order which he was able to do without question or attempt to resolve before the call ended I received an email that the order was cancelled, which was not what I wanted but the response time was better. Just an FYI... ITS NOT WORTH IT
Love the website. Cheapprices and good products. Unfortunately, someone broke my tablet and the company quickly refunded me my money. Great customer service!
Fedex has a returned order in its New Jersey warehouse, AND HAS NOT RETURNED IT TO B&H New Jersey warehouse after 10 days, even after2 requests for B&H customer service (they told me...)
As a result B&H does not issue a credit.
Web No: 1062032567 We appreciate your frustration. Our customer service staff is in touch with FedEx and they are trying to resolve this now. Thank you for your patience. -- Henry Posner / B&H Photo-Video
This is the MOST trustworthy website I have ever purchased from. I am an experienced videographer and I buy everything I buy from them because of A-) their service and B-) their prices.
BEST WEBSITE ON EARTH to buy from online. Never have had a bad experience.
Wouldn't go anywhere else first. If B&H doesn't have it, it probably isn't worth buying. If they do have it, the price is probably the best. I order something before 2 pm and i get it the next day!
I ordered a Joby tripod for my iPhone on Wednesday and at the same time ordered some other items from Amazon; B&H had it pulled, packed, shipped, tracked, and in my hands (no shipping charge) before Amazon has even gotten around to pulling my order! I assume Amazon has me on slo-mo since I opted for free shipping, but I will think twice and more thoroughly check B&H before waiting for Slo-mo-zon again.
I have been using B&H for years and I am thrilled with their selection, rapid shipping and the customer service when you have either a technical question or a problem.
I typically order from Amazon, but due to promised, but non-existent 2-day delivery and two very expensive Amazon items that somehow disappeared after being received at a UPS waypoint, I decided to try B&H. Two monitors later, wow! Free two-day shipping that actually is two-day shipping (from FedEx, no less)! One monitor was DOA. Called their customer service and experienced a seamless return. Agent asked about the monitor specs I was looking for in a replacement, and helped me identify a Samsung Odyssey Neo G7, a much better choice than my original one, which I'm definitely enjoying now. Just now ordered a Laptop Cooler, which are typically USB-powered. I had looked for an hour or more for a cooler that was AC-powered (I'm out of USB ports on my laptop), and couldn't find one. I then went to B&H to buy a USB-powered cooler and a USB Hub. Low and behold, B&H offered a third-party USB wall charger and cable as an accessory for the cooling pad I wanted! That shows how close to the customer they are! Bottom line? Best E-store on the planet
This website has all the knowdlege to choose the best product. It takes a little time to find the way it works, but at the end you get everything you want.
Love that B&H give rewards to entice me to order again and again! It works. Haha Love dealing with B&H. Easy ordering. Easy problem solving. Thanks so much!
I am aphotographer from Brazil and always pleased with the products, delivery and specially with the experts advisory. And they can do this in Portuguese!
Everytime I buy from B&H I get great service! I got the Lens hood in 2 day. I love the service and how fast i get the thing I buy! I wish I lived in the Big Apple so I could see your store!
I started purchasing from B&H, because Adorama sold me a grey market lens, and when i confronted them, they tried to gaslight and never offered apology. Sooo...
I purchased Nikon z6ii, and... yup... grey market camera!
I called and the CSR pointed out that it said "imported", but when i put it in my cart it did NOT say that. I know bc ever since my Adorama experience i check that. She then proceeds to tell me the item number for the US version, as that is specific. While she's talking, i do 3 searches... one from my work phone, laptop, and tablet... they all return the US version, so i scroll to see if there's a listing for the imported... nothing. She say..."you must have bought the last one. Yeah... that's it.
Then I get connected to a supervisor, Rosie, who is less than helpful. We exchanged words and she finally says well if you send that today to FedEx I can get it out today, otherwise we will send it once we receive yours back. I told her I have been a customer for years and if bought tons of equipment from them. Despite that this was their fault, and I needed this immediately. I tell her that I ordered this because I needed to get acclimated because I have a shoot next week, and I said after next week who knows maybe I'll end up returning this one. And then she says well if you were thinking about returning it, then the offer is rescinded we won't mail you out another one today.
So B&H f'd up.
Web No: 1079115718 Thank you for your order and this feedback. We regret your dissatisfaction. The Nikon Z6 II camera body was marked "Imported" on our site when you added it to your shopping cart. That links to a popup window which says, "Items marked "Imported" are imported and/or distributed by other entities and are warranted by B&H Photo-Video. "Imported" products do not qualify for manufacturers rebate programs. There is no difference in the item itself." An additional link is provided to https://bhpho.to/2J1EHub which is where we discuss US warranties vs grey market options.
I regret you overlooked this since that is the source of your dissatisfaction. At your request we have emailed return authorization and will issue a refund when we receive and process the return. -- Henry Posner / B&H Photo-Video
The App doesn't work good. I bought too many itens for a wedding and equipment doesn't arrive on time. And came part of the equipment, I had to go to best buy and buy.
Yes, I shopped my purchase at Amazon - and came back to B&H to place the order.
I have dealt with B&H for decades now, and have been very happy.
Looking forward to working with B&H in the future.
Overview
B&H Photo Video has a rating of 3.7 stars from 3,792 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping and great prices. B&H Photo Video ranks 2nd among Camera sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your order and this feedback. We regret your dissatisfaction. ETA information is provided to us by our suppliers. While they try to be accurate sometimes they are optimistic. Othe4r times, situations change. When we receive updated information, we provide that to our customers. We understand your impatience are regret you chose to cancel the order. -- Henry Posner / B&H Photo-Video