The shoes were described on the site as "New in Box" except that when I received them many of the crystals were missing and were not in the box rolling around which means the shoes were put in the box and sent to the customer in that condition. I informed the company as soon as I received them and saw all of the stones missing, I sent several pictures and a couple weeks later still no resolution. The only attempt the company has made to resolve this was to offer me only half my money back for the cost of the shoes. The shoes can't be worn with all the stones missing, what's the point in paying money for sparkly shoes with so much of the sparkle missing. It makes them look cheap and awful so I can't wear them, they're useless. Had the company accurately described the item on their site and showed/described that stones were missing, I would have passed and not purchased them. But because of the company's dishonesty, I had no idea and now all they are willing to offer is half the price of the shoes back. I'm out the cost of the shoes that are useless now, shipping, and duties. I would lose more money to send the shoes back and with the company not willing to do anything else to resolve this I will never be a customer here again and would warn others off. I'm considering sending a complaint to the Better Business Bureau because there are laws to protect customers. Companies cannot falsely advertise items, take the customers money and then just leave it like that.
I bought a defected product (dress with a broken zipper) that cost $30. The return shipping would cost about $25. The customer service is rigid and would not help at all. Do not recommend.
Purchased boots direct from your website. Found the same boots on eBay, sold by you for less. I had already ordered and they were shipped by the time I saw the price difference. Disappointed
Shopping on the website was super easy. Checking my item out was also super easy. I was able to put in all my information and even add a discount code seamlessly. I will definitely shop here again!
Always fallows with confirmation e mails, and has great service. Customer service is a real person always answering and helping when needed.
All my orders were shipped on time and received on time.
Love shopping with BHFO! Great value, affordable, great service.
Customer service representatives have been very responsive. The delivery updates are accurate and frequent. I recommend this site to all the fashionistas I meet!
Overall, it was an very good shopping experience. The items that I ordered shipped on time. They were also as described on their site. The prices were very reasonable.
I placed an order for a hoodie and some leggings both items were filthy and smelled of sweat. This the second time I've ordered from this site and items are dirty upon arrival
The shipping and handling was deplorable. This beautiful jacket was shoved in a ball, bagged and it is wrinkled beyond recognition. Not a happy customer
Not for me … I bought a few products from them… they sell on others website as well like shop premium outlets and sometimes they have the same product listed on bought website but with different prices so I ordered a dress on BHFO website and a minute later I saw the same dress at $20 dollars less on shop premium I emailed BHFO for price matching since I thought it was not fair and they refused to do price matching… it wasn't a big price difference that's why you would expect the price matching from them but not… so for me it was a total delusion this website and I felt they don't value the customers
BOUGHT BOOTS AND CAME IN A BOX DESTROYED HAD DUCK TAPE ALL OVER AND RIGHT BOOT WAS STRETCHED TO HELL AND SO THEY PUT STYROFOAM IN IT AND BALLED TISSUE TO DISGUISE THE STRETCHED BOOT AND THE OTHER BOOT HAD NO STUFF IN IT TO SUPPORT AT ALL THEY SENT ME HORRIBLE MESSED UP BOOTS I LOVED THE DESIGNED THATS WHY I BOUGHT THEM BUT THESE PEOPLE KNEW THESE WERE EFFED UP AND SHIPPED THEM TO ME ANYWAY!
I was somewhat skeptical buying a dress online from a company I was not familiar with. However, I am very pleased with my purchase. Not only is the dress beautiful, the price is right!
It took me a while to find this boot as it seems it was most popular. I came across this site and the process was easy to order. Thanks for an easy shopping experience.
Total rip off send wrong product from Amazon then charges 12.00 on 29.00 product - I think they send wrong product to just get it back and collect 12.00 - Stay far away from this company!
Boot was delivered! However, there are some damages on the boot. Not sure if it's because the original packaging was damage. I received these boots stuffed in a small box. What was stamped on the box stated "ORIGINAL PACKAGING WAS DAMAGED"
Customer service disappeared and this store seems to be in business reselling item that don't meet the quality standards to be sold in a regular store regardless of the brand.
This review was meant for Ebay. I am thrilled with the New Balance jacket that is providing me with just the chic cover I wanted during my workouts. I am very happy with this smooth transaction.
My package is still on the way, my event is on 4 days and I've had a lot of patience, but I don't even have the true following up with dhl, I think it took like 15 days to go back from usa to mexico
I had no idea what to expect since I had never heard of this website. I am thrilled with the boots, they are exactly what I wanted and they arrived really quickly!
Perfect for the renaissance fair. The website was easy to navigate and to order from. However, the shipping is high and it takes a while to be delivered. But the product is just fine
Overview
BHFO has a rating of 4.2 stars from 667 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BHFO most frequently mention great prices, customer service and good quality. BHFO ranks 6th among Discount Designer Clothes sites.
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- Cedar Rapids, Iowa, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Duffy for your review.
BHFO works hard to bring you the best value in fashion available online.
We believe our customers should reward themselves without spending a fortune. Our no-frills way of doing business helps us pass on spectacular savings to you.
Our functional packaging allows us to keep our costs minimal and pass on the savings to you. Most items are shipped in a poly-mailer, rather than wrapped in a box with tissue paper and pretty ribbons.
Should you require any further assistance, please, do not hesitate to contact our customer service team at customercare@bhfo.com
Sofia, from the BHFO Team.