Better World Books Reviews Summary
The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
This summary is generated by AI, based on text from customer reviews
Low prices, fast shipping. Super selection! I love buying at BWB! And, esp love that they donate books worldwide when i buy books.
When I put my name and address, I chose my address written in Japanese by mistake.
However, two picture books I ordered were delivered to my house safe and sound.
I would love to support your project, so I want to continue as much as possible.
Best regards, Hiroko Kasahara
BetterWorldBookshad two used copies of a book by an Australian author for which I have been searching for years. My own much loved copy went missing many years ago. I bought both copies. They arrived in good time from the US. I was happy. Thank-you!
I have always been able to find a book I wanted to read and knowing my purchase helps others is a plus!
Item was not as described due to poor packing, however fast delivery. If condition is important, I'd avoid.
My first stop when I want a book. I buy books to give away to people who love to read, get value out some new thinking, and will then send the book on to someone else. The quality of the books is always great and the pricing allows me to give a lot more books away. Love BWB.
Shipping to Holland was just under two weeks, considering it's free I'm completely fine with that.
Books were in good shape, the only one that was a little bit grimy was "Filth" by Irvine Welsh so I thought that was quite fitting.
I'll be ordering again!
The first place i go to look for a book is this site. Not only are the prices always great, but the fact that you give a book to someone else for every book i order is the biggest reason i go to better world books.
Was looking for a unique book on how to improve my bowling. Stumbled into this super cool book store after looking at the usual online bookstores. Found the book, ordered, received timely in great packaging and was quite amused with the letter I received letting me know my book was on the way. Now BetterWorldBooks is where I start looking.
I emailed my entire book club to let them know this is THE place to buy their books and contribute to many worthwhile causes.
Every time I order from BWB I am more than pleased. This time was no different. My books came quickly and in great condition. Thank you so very much. Can't wait to see my daughter's face when she opens them on Christmas.
When I want a particular book, I can often find it at betterworldbooks.com at a very reasonable price. Often the book I receive was rated as being in "good" condition but is actually in "very good" condition. Usually - not always - the books arrive well before they were promised. The emails I receive from my books are a nice touch - playful in tone, they often make me laugh out loud. Put me down as an "Extremely satisfied" customer!
Timely delivery. Great condition of products. Can't beat the price and free shipping!!! I have recommended BWB to all my friends
A great service with a worthy cause and great product standards. Reliable and efficient services provided!
Prompt confirmation of order, accurate description of delivery timeline. A well-packed book, and condition was described accurately. Not my first order from betterworldbooks, and it won't be my last.
Two books on one order, one arrived 18 days after the other.
Hoping this is a one-off as it hasn't happened before.
Book arrived on time great price and selection I have been ordering books from this company for the few years. Some times I can find the book cheaper on Amazon but I always check here first.
The book, needed for an upcoming event, arrived ahead of time and in mint condition. I've never been disappointed with the service from Better World Books.
It took exactly one month to deliver the book from the states to the Netherlands. Perfect delivery. I am happy with the book. It looks like new.
I ordered three books about 3 weeks before a long flight. All of them arrived in time. No problems. Highly recommend.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members