Better World Books Reviews Summary
The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
This summary is generated by AI, based on text from customer reviews
I order books several times a year - I prefer to reuse books than buy new, and I approve of their mission to donate books along with their sales. If you're careful (and patient), you can get good deals on all sorts of books, even languages other than English. They are used books with all the caveats that come with that, but if you read the descriptions carefully, you'll know what to expect. I've never received a book in unacceptable condition. If the books aren't coming directly from BetterWorldBooks, shipping times may vary.
I am thrilled that a for profit company gives a commodity that is so important to the literacy of our planet to individuals who can go forward and make a change for our planet by becoming more knowledgeable by the written word.
Received titles ordered in specified condition with prompt delivery for virtually every one of my many orders. Very pleased with free delivery that is not offset by increased prices. Even more pleased by making contributions to literacy.
If possible, I buy all my books from Better World Books, and I purchase a lot of books! You can't beat the price, both of books and shipping (free!), plus you are supporting literacy programs. If there are problems with shipping or the condition of a book that is received, I have always received prompt service. I have now donated over 250 books to literacy programs through my purchases! My passion is wildlife and natural history and thanks to BWB's great prices, I've created a wonderful personal reference library. Also, I live in Colorado, in an area with abundant wildlife, and am on a local committee that works to educate our community on its importance. We just purchased 100 books from BWB to made a small lending library for all ages on books that educate us on the wildlife!
I try to order from BetterWorldBooks whenever I can. Thanks for being a great site. You do need patience as it can take a week or two to receive the books.
Tons of titles at great prices. I love browsing my local bookshops and ordering titles from them when possible, but when it comes to something obscure and hard to find, Better World Books has really come through for me.
All of my orders have come in the condition stated and in a timely manner. The free shipping is an added bonus; I think the emails "from the book(s)" are a hoot, and I appreciate their literacy programs.
I like the concept of this company, helping to spread the love of books and reading around the world.
I have used better world books for years. Always very satisfied with quality of books, and service.
Better World Books is simply the best. Easy to order from, clear communications with humor and joy, fast shipping and solid descriptions of the state of the books. Love love love it.
Received book in excellent condition. Thank you BWB for literacy advocacy. Order frequently from BWB
An excellent selection of books at good prices. Serves good causes. Good service. I'll definitely order from Better World Books again.
Great business, love the selection and low prices. I was able to find the specific titles that my daughter wanted.
The best book source on the internet including price, quality and delivery! Fast and friendly service.
Before reading the book, I flipped through the pages and, thank God, threw it away. It read: "Holy f---ing Jesus!
No warning in the review.
BWB is the site I turn to first when looking for vintage books. The books are always in great to excellent condition, the books arrive in a timely manner, the free shipping is the reason I come to this site first, the prices are the second reason I come to this site first. I love the humorous email I receive when the books are on the way. Tracking is provided. I'm never disappointed with this website
I'm from the Netherlands. I have been looking for quite a few books for a while. I found every one of them on this site. Cheap and in good quality.
Free shipping! It took 2 to 6 weeks for all books to arrive, but the holidays were in between.
Payments with paypal are easy to make. I only dont know how to confirm all books received. But the important thing is that i got them!
I recommend the site to everybody.
Greets,
Michiel moore
Had what I wanted, great prices, arrived fast from UK (I'm in the US), and even followed up to make sure I received package. A++ Will buy from this site again, and recommend it for sure! Thx!
A very good book except no color in text and images which I thought is color printing! It also very long time for the shipment from US to Malaysia.
The items arrived as scheduled and according the description, The only problem with former library books is the multiple stickers on the cover.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members