Better World Books Reviews Summary
The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
This summary is generated by AI, based on text from customer reviews
A place to do charity through buying books. Large collection, affordable prices, books condition very good ( so far whatever I have bought). Mostly ex library with usual stamps.
Books are in great condition and at a great price. Arrived quickly, I will definitely continue to get my books here. Thank you Better World Books.
Bought collectible books and they steal them and sell on their antique book site on eBay. Not happy at all. They also raise prices on items in my cart. Greedy creeps! Selling free donations for outrageous price
Better World Books continues to give me five-star service. Wide selection, splendid prices and fab, free shipping have made me a repeat customer. It's my favorite place to buy books online!
The books listed in "very good" condition were so disgusting that I had to just throw my whole order away. I wouldn't even donate those to Goodwill.
This was my first purchase from BetterWorldBooks.com. I was so disappointed by the shabby condition of the book. I have purchased used books from other companies and have always been satisfied by the condition of the books. BetterWorldBooks.com failed to meet any expectations I had other that the fact that I can read it. I use disposable gloves because I don't know what disease I could pick up as I turn the pages. Sorry... I wish I had a better review. I hope this helps someone... Buyer Beware.
I have placed multiple orders with them the past few months and they always arrive complete and in a timely manner. Their prices are great too... I highly recommend them if you like books and are looking for hard to find titles.
I've been ordering books from betterworldbooks for more than a year now. I love the service and the support extended from the time of ordering on website to receiving the books. Every book I've received has been in good condition. Thank you betterworldbooks!!
Extensive list of titles at very reasonable prices. Website is easy to use and shipping is prompt. Very enjoyable shopping experience.
You'll never find a better offer and they have any title you could possibly want shipping is fast and free
A virtual bookstore and took me awhile to decide which on my wish list to buy. I am happy with my selection and they came in a timely manner, neatly packed. I've ordered from BetterWorldBooks before and was very satisfied with the books and the time it took to arrive and their condition.
Great books. Great Prices. Comes quickly. Very satisfied. If you like to recycle by buying used books, This is the place to shop.
Always well priced, great service, highly recommended. I love their range and great follow up communication.
For those of us who don't want to buy from a South American river if they can help it, and don't need to have brand new hardback books as trophies, this is the place to go.
The book, shipped on December 2nd, 2019, for unexplained reasons, reached me only on January 28th, 2020. The price of the book was good, the book was in good condition, and the strong wrapping held during its long way. A package slip, however, was missing. This whole issue leaves something to be desired.
Been buying from them for some time. They always have the books I'm looking for, at a great price, and terrific delivery.
Better World Books has a fantastic selection, sweet prices, and always great service. If you can find the book you're looking for here, don't buy it anywhere else. Plus, they donate books!
Good inventory, easy-to-navigate website, quick delivery. Thank you, thank you, thank you!
Jan D.
The books from Better World Books arrived fairly quickly and as described on the website. I was happy with my order.
I've been buying books from Better World Books for years. They consistently give excellent service, quick delivery, and the books are often in better condition than they say. It feels good, also, to know they benefit literacy worldwide.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members