Better World Books Reviews Summary
The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
This summary is generated by AI, based on text from customer reviews
You can generally find hard to get books, either secondhand or new. They are also reliable and honest.
We don't have many bookstores in my town in Thailand, so getting books is so exciting. Thank you for the Christmas gift in February, Better World Books! Love that I'm able to: 1) reuse books and 2) have greener shipping options.
I have purchased dozens and dozens of books from this site, both for personal use and as gifts. Their stated mission is admirable.
It is no arduous chore for any merchant to accurately describe their wares and ship them securely & promptly. Where is the excellence in that? That's just the sine qua non. Hardly the grounds for rave reviews
What sets any business apart is how they manage to treat customers as valued patrons, and not simply some purchase order a with means to pay.
This is where I have found, lamentably, that this 'Better World' starts to crumble. Present them with a concern that challenges their routine and, like Rand's Atlas, they shrug it off.
Quite coincidentally, I think I've discovered their strategy for inflating their customer service satisfaction ratings. At the completion of every purchase (I have placed 4 orders so far this week alone totalling more than 20 books), a pop-up survey appears soliciting your kind words. Given my unsatisfactory experience, I registered a couple of critical reviews. And now the pop-up queries have stopped appearing!
Honest criticism helps us avoid a precipitous slide towards mediocrity... and worse. But in this 'Brave New...', excuse me, 'Better World' that's not the business model.
Publishing and censorship are traditionally foes. In this 'Better World', however, if you can't say flattering things, you are deprived of a voice. Sounds a mite dystopic, don't you think? Or am I just being criminally critical?
This is a great resource for textbooks. Very affordable and delivers what they promise. 10/10 would recommend.
So far (i have only placed 5 or 6 orders during the past 6 months) i have been both lucky to find what i was looking for and get the book promptly. Better book world is working out for me. This is what i am using when the bookstore near me cannot order the book i want, or when i want to gift a book to someone to whom i want the book to be sent directly:-)
I always order a couple weeks ahead of when I need the books as I know they are travelling far but I am always impressed by the quality of books and of course the prices!
I always recommend this business to friends. It has a great mission and sells used books at a really good price.
The ordered this last November 29,2019 yet I received it only last February 6. Nevertheless, the book is in good condition and intact. No torn pages.
Both books were in really bad conditions. Pages broken, covers very ugly. They came from a library and there were stickers on them and they had the DISCARDED stamp in them.
As I live in Japan, far east!, the shipping takes 20-50 days, but it's worth waiting. I bought dozens and they are always in good condition. Only once the book did not arrived, and I got a refund in a day.
Better World Books is a great place to purchase books if you are a parent or a teacher. They are completely affordable and the condition of the books that I have received are great. Most of the books that I have received are discards from libraries. I even received a signed first edition once!
I appreciate that I can nearly always find the books I want to read, and have prompt delivery from Better World Books! Thank you. I am always spreading the word about this website.
Bought a 1980 book, bargain price, free but slow shipping to the Netherlands, testing my patience once more. Arrived in good state.
Good prices on serviceable reading copies. I snagged a first edition on one book I'd been curious about for years. Not high dollar collectable, with university library markings all over it, but still cool to have.
Great company and prompt delivery. The book is out of print so I was happy to find online. Love the book so much. I recieved the book in great condition.
I buy from BetterWorldBooks as the books are cheap and I enjoy free shipments. I do not mind the waiting of shipment as I am staying far from USA. At the same time I am doing some small charity. Books arrived in good condition as a second hand book standard. I have received refunds for books I do not received. Since I am happy with my purchase, I will keep buying from BetterWorldBooks and also spreading words about your good organisation. Keep up the good works.
Book arrived in good condition. Happy with my purchase.
I will surely order more books in the future
An excellent selection. Well-priced. Fast shipping. Well-packaged. Used books better than description on average.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members