Better World Books Reviews Summary
The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
This summary is generated by AI, based on text from customer reviews
Since this was a children's book I was expecting it to be in less than perfect condition. To my surprise, even though it was a library discard, it was in excellent condition and will be a good gift for my granddaughter.
They have great quality books for an amazing price. I keep coming back to them again and again every time I want another educational book for my classes.
I should say that the delivery is on the superb level. I've recieved my order and it was as I need it to be.
I love this site. Such a great assortment and good prices. I always shipping at this place when I'm looking for some rare books about video games.
The order had arrived in time, the book is really in a very good shape, definitely I will do more purchase
Great assortment of books! Time for delivery was ok, since I ordered from Germany. Would order again.
Received the book. It is in very good condition as promised. Text is perfectly clean, binding is in very good condition.
I love Better World Books, it's so easy and I am glad to help a worthy cause! Everything I've ordered from them has been exactly as described and exactly as I was looking for.
Received my book in good time... undamaged and in good condition. Would buy from Better World Books again.
The book arrived sooner than I've expected. It was in great conditions with any sign, better, it perfumed as the good words inside!
I have ordered several times with no complaints. This time I ordered multiple copies of the book which made the order to be filled from different warehouses. When the first box arrived without all of my books I was unsure of what was happening as the packing slip was missing.
I emailed and was quickly provided with all of the information I needed to feel better.
Everything about this company makes me happy.
Good inexpensive books provided by people who seem to care about the job they do.
Keep up the good work.
Bought a bunch of books of all kinds for great low prices. They all came in the condition I expected them. Looking forward to some good reading to travel with.
I have purchased books numerous times and I am very pleased with the condition of the books. Their quality products are always shipped in a very timely fashion.
Great selection and fantastic prices! I order many of my professional books from here, as well as fiction and children's literature.
I have ordered several books from Better World Books and they are reliable and quick. I did have an issue with one order in which one of the items had to be cancelled, but the communication was clear.
I ordered a book, delivering from the US to Germany, never done that before. It was the best price, including delivery - arrived in time and was well packed and in great condition - will order again from BetterWorldBooks.
I received a long awaited book. I could have gotten a new one, at a store for just a bit more, but have always had good experiences here.
The first one that arrived was damaged. I called to inform them that this was only one of several I'd bought in this shape. I called the post office to complain, with no luck, as presumed it was carriers fault.
BWB rep stated they would send me a replacement and that it was a "new" copy. I received the second in worse shape than the first. It was not new by any means.
I feel I was lied to.
Read John S. Review.
I do appreciate the rep trying to help me, but quite disappointed in what I received.
I am always pleased with my purchases. Hoping for a walk in store someday. I give back putting books in your drop boxes.
I got my books in a small amount of time they were in great condition the only problem was that I accidentally ordered two of the same book
I order on line about 10 books per order and always receive the in good time. Many thanks to all the people who work at filling orders.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members