Better World Books Reviews Summary
The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
This summary is generated by AI, based on text from customer reviews
Always have good experience with BWB. We will continue to use BWB. We never have had a problem wiih BWB and he books ordered.
I love the variety of books I can order, and the price can't be beat! I've always been happy with my experience, and I love that some of the money goes to literacy funds.
Pricing of product very good. Same book double price at well known bookstore close to me. Door to door service by po very good also. Books I received in great condition.
The book that arrived was undamaged, on time and clean. I am very pleased and will order again from them.
Kay K.
The costs are better than many local options for me and I know when I buy the book it's used and know it won't be perfect but I don't care. I'm not a collector, I read them and then donate them. The shipping is average but cost is good so if you are in a hurry then expedite.
This was my first order from BetterWorldBooks and it won't be the last one. The book arrived in much better condition than I had expected for the price (10 and a half dollars), and though the delivery lasted almost a month, it was well worth the wait. It hasn't any sign of use expect two university of kansas stamps, I couldn't find underlined places and the cover shows only slight damage, which is completely irrelevant. I'm currently awaiting another book from BWB, though its condition almost certainly won't top this one's.
Books in good condition sadly it is in Italian and I thought it was in English. International shipping took more than a month
The book took a while to arrive, but it had to be shipped all the way to Germany, so i'm not mad. My book is an old library edition and has all the stickers on it, but is otherwise in perfect condition. Would I recommend this business? Absolutely, the books are super cheap, and they donate part of their revenue. If you don't mind waiting a bit for your order to arrive, I think betterworldbooks is a great option!
Pleased to shop at Better World Books, with their programmes to support literacy. Appear to be one of the more ethical online retailers, but they still use plastic to package their books.
I am amazed at the selection available on the site, I am sure that even those with more esoteric tastes and interests will be able to find what they are looking for. And one also helps to fund literacy efforts by their purchases!
Happy as always with my books, some are used a bit more than others but they're used books, which is to be expected. Will always continue to order from here!
I got all the books I ordered and in excellent condition! Thanks for prompt delivery! I ordered three books and they all came together.
They have almost every book that I needed at a very good price. I love ordered from better world book.
I received my order swiftly. Was very happy. Celebrated with a cheeseburger. It also made me happy. The end.
We received our gently used book in great timing and at a great price with free shipping! This is now our go-to site for buying books.
I received in Italy in few days a book that is unobtainable in Europe, for few dollars with no shipping costs!
My books from BWB were in very nice condition, arrived on time, and cost much less than three new books. Why wouldn't you buy books this way?
My books arrived on time, as promised (gently used as expected). I'm very happy with this company, love their mission of giving back, and am encouraging everyone I know to use them as an alternative to Amazon. I also received THE CUTEST shipping confirmation note I have ever seen! When I can't buy locally, Better World Books is my new go-to for used (and new) books! Thank you!
Book came sooner than expected, in good condition and I would recommend this company to anyone who loves books
I ordered 3 books which I could not order in the EU and they were delivered within the specified timeframe. They were in a good state and will make for a great gift to my colleagues.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members