Better World Books Reviews Summary
The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
This summary is generated by AI, based on text from customer reviews
This is a great website to order books if you love reading, and at a great price. I am so glad that I found this website.
I Got book fast and it mint condition. I would recommend using this website and will check it out in the future.
Betterworldbooks never fails me. I can always kind the books I want! And it feels good to re-use so as to help the environment
I ordered quickly and easily and received my book quickly. My book was in excellent shape.
Thank you.
My son was excited to get our books - we couldn't find them in paperback editions anywhere else. Arrived in about a week and all in used, but good condition. We'll be ordering the next ones in his series, soon!
Everything always comes in a timely manner. Great prices, great service. I love that I can find so many books, and for the price of one evening out, I have entertainment for a month.
It took a while to arrive, but it was worth it, especially considering COVID restrictions. The book is in perfect state. So happy with it!
I received my books on time in good condition. I look forward to doing business with BetterWorldBooks in the future.
I am always happy with the timeliness, accuracy and quality of the books I receive. The prices are among the best in used books. And I love the free shipping for multiple books. And I'm so happy that proceeds go to help others around the world. There is so much to like :)!
I love the fun email that explains the status of the book. It arrived in a timely manner and in an accurate condition as described before purchase. Can't beat the prices, either!
I love getting my replacement titles from Better World Books. It's another way to promote literacy, especially in these times when schools are having such a hard go of it!
I got a late night email to find a textbook. The best price I could find was here, and it was promptly shipped. Very pleased.
Coffee cup ringon book. I was able to wash it off and I understand it was used, but really... this was fresh. I have received books in better shape at garage sales.
I always receive great service and love helping the environment and supporting good causes with my purchases!
Love the humorous way they "let the books introduce themselves". Service was timely and as a literacy tutor for over 20 years, I love that I am helping provide books to those who may not have access. Keep up the great work you do!
I received my order, and someone else's order. Three children books. Tried to tell you, however you would not accept my e-mail.
I wanted a specific edition of a book with a particular cover design, and I was thrilled to find exactly what I was looking for - or so I thought - at Better World Books. As it turned out, the photo on the website showed the version I wanted, but the book I received was a different edition with a different cover design. I guess it was my fault for relying on the photo and not checking the listing more closely. The item did arrive on time and in good condition. It just wasn't the item I thought I'd purchased.
Sent these John Grisham books to my brother, who is locked down in a VA nursing home now. He loves to read. Thank you.
Would absolutely order from them again books came in good condition they have everything you need on good used books
About the business
Your online bookstore? Millions of USED books at bargain prices. Super selection, low prices and great service. Free shipping. Satisfaction guaranteed. Shop for your next used book or textbook now.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members