The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
This summary is generated by AI, based on text from customer reviews
I first used Better World Books to obtain books on sustainability. The most recent purchase was a special diet book for my wife. She was thrilled to know about the donation of books for world literacy too. Finding and ordering was easy, and the notes from the book (you'll have to order one to find out) have been fun. This is now our book order company. - Jim B
I have been buying books from you for roughly 25 yrs and never once had a problem. Your prices are the best and your service for delivery has always been great.
Always a fair price and free shipping. Great selection. I have dealt with them for 20 years. I do buy elsewhere but Better world is my go-to place
Great book, arrived in great condition quickly, I'm very happy with my purchase experience with Better World Books!
Excellent timing and service. I did order four books from two different locations, they all arrive on time and ok. Thanks.
I got the books I wanted, in the format I wanted, and with speedy delivery. I like the connection to supporting literacy this company fosters.
I love this site so much! Books are described as the condition listed. Prices are very affordable and shipping is pretty fast. I love that they donate a book for every book purchased and purchasing used books is also good for the environment!
I've turned towards Better World Books through the years for hard-to-find, well-priced used books. Thank you.
It worked and the book was delivered. The orks were killed and love had been cherished. Please removing the item from the bagging area.
I love shopping on line@ Better World Books. I look forward to the silly letter that they send. It always makes me laugh and in the world today we sure can use many.
Many of the books I have received look like they are brand new. Pages look like they have never been turned. I only like hard back books and have already filled 2 big bookshelf's. Where do I put them now?
Shipping is free and very timely.
I've been buying books through you for years. Always pleased with the service quality of the box. And especially love the confirmation letter!
Received a brand new book, for a very affordable price, in a short amount of time. I'd use this company again.
Was unaware the books were old library books when I ordered, but was not displeased with order regardless. Books were in excellent condition throughout if you don't mind the library stickers on covers or spine. Would order from them again. Books arrived well packaged and in a timely matter. Pleased with service and follow up to insure I had received.
I received my 3 books in good condition and they were right what I ordered. Prompt delivery. I am very satisfied.
I bought a book from here that was about how Jesus came to earth and died on a cross so that we can have eternal life, and all we have to do is accept Him as our Savior.
The only reason I gave it four and not five is because the book had so many stickers and barcode labels on it that when I tot them off, it ruined the book cover. But very good priced things!
Affordable, environmentally friendly, and easy to use. I love my books and will be ordering more soon. Yes, they are used so not in perfect condition but books and made to be loved and shared! Absolutely happy with my purchase.
I've ordered from BWB for 18 years and have never been disappointed. My recent purchase arrived in less time than anticipated, in great condition for the copy described. This was a book that's a bit difficult to find in the US on a used book website so I was delighted to find it here, and so reasonably priced. It completed the trilogy by Peter May, a Scottish author whose books are readily available in the UK but not in the US except on full retail sites. I love BWB!
Quality condition great, website easily navigated for quality service, prompt delivery. BetterWorldBooks is a top notch outfit
The book is in excellent condition for a 'pre-owned' book. I am just as satisfied with this book as i am with all my previous purchases.
Books are cheap, your purchase has a charity/help others component and the selection is vast. Highly recommend.
Answer: You can probably, maybe able to see them on line somewhere, on an American government site for universities as they are out of the University of Indiana... that's my guess anyway.
Answer: I have only ever had one order go astray and they refunded the purchase as soon as I reported it If you still haven't received your order you should notify them. They will probably refund your purchase as it may have been lost.
Answer: It's a non-profit run by volunteers at several sites around the U.S. Many of their books are from public libraries & in good condition often. They also get donations from the public & some of those are in only Fair or Good condition, though lots are in Very Good/Like New or New condition. My favorite thing about BWB is their free book donations to very poor countries! I've bought from BWB for over 4 years & have bought close to a 100 books. Great non-profit!
Your online bookstore? Millions of USED books at bargain prices. Super selection, low prices and great service. Free shipping. Satisfaction guaranteed. Shop for your next used book or textbook now.