The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
This summary is generated by AI, based on text from customer reviews
I love BetterWorldBooks. I have been a very satisfied customer for years. Betterworld Books have a wide
And varied selections to choose from. Keep up your continued good works.
They're both cheap and fast. What more could you ask for? Just about every price is as low as anywhere else and the shipping speed was just about as fast as anyone else.
I almost always find what I'm looking for on this site, and this is the first place i come when looking for a new used book
I've ordered from them three times and I always get what I ordered expeditiously. Love they're mission statement as well so I feel better about buying from them as opposed to bigger sellers.
Usually I always tend to hold off on buying books bc they tend to be a lil pricey. I typically need to be picky. I was able to buy several books Ive been eyeing for my littles and myself for under $30.
Great experience and quality is as described
The books were fine and good quality. My only complaint is that they were library books - which I realize is a personal thing and most others wouldn't care at all. They arrived quickly and I am looking forward to reading them. Thank you.
Working with BetterWorld is special since we are also supporting literacy in many other places. Their descriptions are always accurate and their prices are about the best around.
I thoroughly enjoy the wide selection available and have always been able to find the used books I wanted. I also like the carbon-neutral shipping.
I have been a customer of BWB for a few years now and highly recommend them! Fantastic selection to choose from and great prices!
The two items I ordered were listed on the website as audio book cds. I received them as hardcovers, so I redonated them. No harm. No foul. But I don't think we can do business.
Really like Better World Books and received my book as expected... great! The book is in great condition and can wait to dig in and read it cover to cover
So glad that Better World Books exists. I've been shopping Amazon-free for the past year and it feels so good to have a go-to digital bookstore that aligns with my values. Deliveries sometimes take a while to arrive but not too long.
The book looks so good and that is what I truly want! It's a wonderful experience to purchase the book through this site. I love it!
I'm an avid reader and I love the quick turnaround Better World Books provides. Also, their books are in great shape. Most of all, I love being able to support, in a small way, promotion of world literacy - not only in the USA, but globally, as well.
I love the idea that 2nd hand books travel around the world to reach their new owners and make the intellectual connection between the writers and readers.
Better World Books is my FAVORITE online used book seller - BY FAR! Their selection is amazing and their proceeds go to a GREAT cause. HIGHLY RECOMMEND!
I'm very happy with my purchase. I would not have been able to afford these out-of-print books (Brief History of Time and The Universe in a Nutshell) if I didn't find them on this website. They are in excellent condition. Thank you BWB!
Thank you for the books I ordered, they arrived quickly and safely. They were a gift and your online processing was easy and I will definitely purchase books again from your site. I like you donate books to other organizations. Thanks again!
I ordered hard to find books that were priced amazingly and arrived perfectly! Would highly recommend the site
I have been a customer for over a year. I have purchased books for family members and as gifts.
Everything is always as described if not better. Many are discarded library books and the bindings
Have never been opened. I think so many people read books online or listen to them being read.
I still prefer the actual "book".
Answer: You can probably, maybe able to see them on line somewhere, on an American government site for universities as they are out of the University of Indiana... that's my guess anyway.
Answer: I have only ever had one order go astray and they refunded the purchase as soon as I reported it If you still haven't received your order you should notify them. They will probably refund your purchase as it may have been lost.
Answer: It's a non-profit run by volunteers at several sites around the U.S. Many of their books are from public libraries & in good condition often. They also get donations from the public & some of those are in only Fair or Good condition, though lots are in Very Good/Like New or New condition. My favorite thing about BWB is their free book donations to very poor countries! I've bought from BWB for over 4 years & have bought close to a 100 books. Great non-profit!
Your online bookstore? Millions of USED books at bargain prices. Super selection, low prices and great service. Free shipping. Satisfaction guaranteed. Shop for your next used book or textbook now.